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Hi, It is one of two things. You have a dead battery or your Zune has had a software crash. Make sure your batteries are charged then try it again. If it still does it you will need to contact Microsoft for possible repair.
Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely. Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.
now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*