My HP 890C Deskjet Printer stopped working suddenly for some reason. The computer operating system uses Windows XP. The printer will not print or turn off. It keeps cycling like it is somehow resetting itself, moving the print heads and clicking the paper feed guides then stops a few seconds and repeats the process continually. It does this while connected to the computer and also does it if disconnected. It will not turn off at all and will not print test pages.
I reinstalled the printer driver and nothing changes. I also replaced the printer ink cartridges and there is no change. Is there likely something wrong with the printer?
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Before we conclude that cable is faulty, we have few things that need to be checked.
In the device manager check for "Other Devices" and expand it, you may see an device with exclamation sign on it. Right click and uninstall the device.
Disconnect the printer USB and reconnect it back.
Windows 7 detects the hardware and automatically installs the correct driver.
Note:When you connect the USB cable to the printer, and then to the computer, Windows 7 activates Windows Update. Windows Update searches online for the most recent product driver on the Windows Update site. If the online driver is more recent than the driver stored in Windows 7, the computer downloads and installs the updated driver.The Windows Update process takes place automatically. Therefore, you might not notice that the process is in progress. If you dont see any notification on connecting the printer, try plugging to different USB port. If non if these works, replace the cable. Good Luck!!
USB: Ensures that the USB connection from your computer to the HP product is working correctly.
Ensures that the network connection between your computer and your
network is working correctly. If the tool detects a network connectivity
problem, you will be prompted to run the HP Network Diagnostic Utility
for better results.
: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
: Checks for problems in Device Manager that would prevent printing.
: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
: Checks the port settings for the HP product.
: Checks for alternate-driver settings.
: Checks for conflicts with other drivers, such as other printer brands.
: Checks the default printer setting and prompts to select the HP product as default (optional).
HI!. Most printers have a self test facility to do a test page without being connected to any PC. If you can find that out from the HP site, that's a first step. Also, check printers in Windows Control Panel to make sure it is the "Default" printer. Try to send a test page. e.g. right click on the icon for the printer, select 'properties' & look for "Print test page". If all these work then next you would open Windows notepad and just type in a couple of rows of text, then print. If that works, then you try your original application program to prove that it is the cause (somehow). Check all physical connections & re-load the s/w driver. Also, you could take your printer to a friends place that has the same Windows OS and see if it installs OK. Try & test print etc. Hope this helps you to narrow down the problem.
In this case, there's no mystery as to the cause of the problem. You will be unable to use this printer with your operating system because there are no existing print drivers that work with 64 bit Vista. Your printer will work with Windows 98, Windows 2000, and Windows XP, but not with Vista at all.
You have only two options...use a different HP printer that will work with Vista, or get a PC that has one of the supported operating systems on it and connect your current printer to that PC.
Sorry. I know this isn't the answer you were looking for, but that's the best I can do until the proper drivers become available.