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The port to which the printer is connected is not supported.

I have just bought a Canon LPB5000 laser printer and have difficulties installing it on my acer, windows vista computer. The error I get is in the title, and I have no idea how to check a port for a printer.

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As i read your problem, it appears that you are having difficulty installing your Canon Laser Printer on the parallel port of a Home PC running windows Vista.

My first piece of advice to you is to verify that all of your cables are connected in accordance with the installation instructions that came with the printer.

Secondly, If you have already installed the printer using the windows default drivers (if available), try updating the drivers by inserting the driver disc that came with the printer into your CD ROM. Then go to Start->Control Panel->Hardware and Sound->Printers. Right click the printer you want to update and click "run as administrator" then click properties. Click advanced, click new driver and follow the directions in the wizard to install the new drivers. the CD Canon often supplies may not have the drivers readily acessable on them, so you may have to back out and run the install program for your specific printer to install the drivers on your hard drive and then locate them in the wizard.

You may also consider downloading and installing the latest drivers for your printer from the Canon website.

The port you want to install the printer on is most likely LPT1 if you're using a parallel cable (normal printer cable), or you may need to create a new TCP/IP port on your computer if you're using a network printer (but by the sounds of your question, you probably are just using the regular printer cable, or maybe a USB cable, which works the same as described above).

Posted on Jun 30, 2008


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