1. Turn off power 2. Turn off hot and cold inlets if possible - if not then pop outside and turn off water to house 3. Unscrew all the screws on the back of the machine to take off the rear panel 4. Use a large pair of pliers to remove the clip securing the large black rubber hose to the drum chamber. 5. Remove sock. Trust me, it's a sock :) 6. Put it back together.
If there is no sock (but I'm sure there is) then work your way through the drainage system until you find the problem. I once had a label from a baby grow in the fan blades of the pump. The drainage is pretty self explanatory. There's only the internal black hose with a filter in, then the pump, then the external hose. If there really is no sock then check them all.
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Error code E15 means pump time out, that it is to say the water is not pumping out enough in the time alloted by the control module.
There must be some kind of blockage or restriction in the pump or the outlet hose, so you need to check these.
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E15 means that it is not draining fast enough. As well as checking the outlet pipes, check the filter leading to the pump. Disconnect the power and pipe. If possible take outside because there will be a residual amount of water. Remove the back panel, then disconnect the locking rings holding the tubes on. Your main target should be the big downflow rubber tube from the drum, in here is a plastic filter. In mine I found a child's sock... plus buttons...plus slime. Problem solved.
E15 "Check Outlet Pipes". Normally this is a blockage in the pipe or the filter connected to the drum.
Error code 15: Water is not being pumped out and a flood condition could occur. Check that the drainage hose is raised to the recommended minimum height and that the pipe is not blocked.
What you need to be sure of, is whether when the error telling you to check for blockages in the outlet pipes happens, it's actually an accurate indication of the fault. I dislike these stupid error codes as they often fire off erroneously and cause no end of trouble.
It can also mean a faulty control panel.
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The problem is your pump or filter is blocked,
Remove rear cover of washer, and remove large black hose from tub, remove and clean filter inside hose, check for a blockage in pump, refit filter and hose, and it should now be o/k.
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Sounds like water pressure could be low or inlet pipe is kinked.
F04: possible filling or water level problem. Check water inlet pipe (or shut-off valve), or the outlet pipe, or the pump or pump filter if accessible (check for blockages or foreign objects). Also could be the water valve solenoid weak, causing filling to be too slow.
F05: possible draining (pumping off) problem, check the pump filter, or pump, outlet pipe, or U-BEND.
It probably needs a new Pump, the wm72 has what they call a magnet pump and they can give false readings to the programme. Anew pump will cost sround 20 GBP. For an engineer to do it will cost around 50 GBP.
drain is same wehatever the program. filter is likely blocked. access is not that easy. take off panel at bottom rear. filter is in pipe from bottom of tub to pump. undo this pipe, take out filter. you may have water everywhere so be carefull