The paper feed in my printer is not smooth. I get random places in documents where the ink skips down. I have tried all the troubleshooting solutions given by Dell. This is not an issue with the cartridge or nozzles. It is something with the paper feed gears.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: paper feed skipping
You should be able to access most of the rollers that would need cleaning without dismantling the printer. Once you remove the paper, you should be able to see and clean the initial rollers. When you open the cover for the inkjet cartridge removal/installation, you should be able to clean the majority if not all of the remaining rollers.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
this operation, first get the cartridges into the center and pull the
plug on the printer so it won't try to put them away while you are
working on them. I haven't tried this scheme on a printer yet, but it's
worked in other tight spaces: dampen a paper towel with isopropyl
alcohol (rubbing alcohol). Wrap it once around the end of a strip of
poster board the width of the cartridge and long enough for convenient
handling, and hold it with just enough tension the paper towel to keep
it in place. Slide this under the ink heads and gently wipe them with
the paper towel. Flip the cleaning tool over and repeat with this side.
Replace the strip of paper towel and repeat as necessary. And while you
are at it, gently wipe out the head parking zone so it doesn't
re-contaminate the heads.
Of course, it is possible you really
are out of ink - sometimes ink feed to the heads gets erratic when the
level is very low.
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
If the self-test report prints, but the original document does not , continue to the next solution in this document.
If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.
If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
Most of these will send a fax without even using the PC. Just connect a phone line, place the document in the proper position, usuallu print side up on newer models, and push the fax button, it should prompt you for the number. Once dialed,, the paper will feed into the scanner portion of the multi, and you will see it on the menu bar saying sending page 1, 2 etc, after if is done sending, it will dial and connect, yu should hear the typical noise a fax makes. then it will say fax sent or end or something similar, that's it, try sending one to a friend to make sure it's working. Now some simpler machines require you to open the scanner portion and lay the paper down in the glass manually, mine does it both ways. In that case just skip the feeding part, and dial wait for it to scan and send.
check you manual, set the printer back to default. or it might be with the program your trying to print with. try print a test page using your driver. if it still the same. uninstall and reinstall it back to your computer to restore it to its default value
most likely you have a flat spot on the roller.
that is exactly what is going to happen, when the paper hits the flat spot or a low spot. the paper stops and skips. them the print is coming out smeared.
you can get a repair kit or replacement roller from HP.
Confirm that the ink tanks are installed properly
replacing the ink tanks, confirm that the new ink tanks are installed
properly. (See the illustration below this paragraph for ink tanks
recommended for this model.) If the ink tanks are not locked into
place, paper may not be fed properly, or ink may not be supplied to the
Ink Tanks: - BCI-24 Color - BCI-24 Black
Make sure the power is turned on.
Lift the Scan Unit until it locks into place (1). The Print Head Holder moves to the center.
Open the Paper Output Tray (2).
Open the Inner Cover.
Check if the ink tanks are installed properly.
Ink tanks installed correctly
Ink tanks installed incorrectly
When installing the ink tanks, push the top of the ink tank until a click sound is made.
Note: If the ink tanks are not installed properly, paper may not be fed properly, or ink may not be ejected.
Close the Inner Cover.
CAUTION: Press the center of the Inner Cover until the cover locks into place.
Return the Scan Unit to its original position. The LCD displays a message asking if you replaced an ink tank.