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GEEK SQUAD ON MY HOME COMPUTER?

HEY I JUST BOUGHT A COMPUTER LAST WEEKEND AND YOU GUYS INSTALLED SOFTWARE ON IT AND GOT IT READY. AND WHEN I DID THIS THEY SAID THEY WOULD INSTALL GEEK SQUAD ON MY COMPUTER BUT I'M UNABLE TO LOCATE IT ON MY COMPUTER AT HOME. NOT SURE IF THAT WAS MY GATEWAY MODEL NUMBER OR NOT I'M NOT AT HOME...

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  • Patrick McGee
    Patrick McGee May 11, 2010

    Geek squad is company not a program.........



    What do you exactly mean?? Do you need antivirus software or something?



    Please Clarify

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  • Master
  • 2,028 Answers

You will need to contact the Geeksquad for this or the place it was set up at (if not Geeksquad). This is Fixya.com, we have nothing to do with the Geeksquad.

Posted on Jun 30, 2008

  • Ryan Rogers
    Ryan Rogers Jul 02, 2008

    Here at Fixya, we are not the Geeksquad and we didn't set your computer
    up. We are different techs from around the world that help people
    troubleshoot their problems online.

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Can we connect LG 42LD460 to a PC and will we be able to view PPT slides


sure, you just need correct cables to do so. stop by a Best Buy store and speak to the guys in their Geek Squad dept. (that's their computer and home stereo ent. installers) Provide your model TV and PC to them and they can set you up w/correct cables.

Jan 07, 2011 | LG Computers & Internet

Tip

BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

2 Answers

I purchased a restart/restore disc for my emachine two weeks ago i recieved it some time last week and come to find out that it dosnt work, i took it to best buy geek squad and the put in a disc of their...


Was the Geek Squad's disc being detected? Or did you just take them your disc to see if they could get a computer to recognize it? If not, then you may just need to change some settings at Boot for your computer to start booting from your restore disc. I've never personally dealt with the Geek Squad, but I would not just take their word for something. I've had several people very unhappy with the outcome of letting them service their computers. I've talked to other people who were very happy with the Geek Squad service. Try taking your disc to a local computer shop and ask them if they can put the disc in their computer to see if it is a functioning Restore Disc. MADHATTER COMPUTERS

Mar 22, 2010 | E-Machines eMachines Desktop PC

3 Answers

ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

Jun 26, 2008 | HP Pavilion tx1000z Notebook

1 Answer

My Camera won't turn on...


Hey Audrey83,
Either option should work. You can bring it back to a Geek Squad® precinct in a Best Buy™ store and they will most likely have to send it back out for service, or you could call Casio and they will most likely send you a shipping label for you to ship it in to them. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Jun 15, 2008 | Casio Exilim EX-S880 Digital Camera

1 Answer

Can the geek squad fix my dell computer?


Stay away from geek squad.. a bunch of **** with all honesty.. You might get one good tech out of 20. Reply back with an exact model number.

Jun 15, 2008 | Dell Inspiron XPS M140 Notebook

1 Answer

Microsoft Word software


it is probably a trial software and yes, you would need the code from the software to keep the software licensed, they probably didnt give you the product code because of it being a trial

Jun 09, 2008 | HP Compaq Presario v3000z Notebook

2 Answers

Sony Cyber Shot


Hey lyoungren,
Digital camera repairs often exceed the value of the product, but you could bring the camera to a Geek Squad® precinct at a Best Buy™ store and they can send it out to get an estimate on the replacement of the LCD screen done. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Jun 06, 2008 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

Sound card


Dont pay the Geek Squad robber barons a dime...it is easy to put in a sound card.
shut down your computer, unplug it, take out the screws holding one (usually the left) side on, take it off, GROUND YOURSELF!!!. it is then a simple matter of finding a slot for it to fit in (you may have to take a rail of the back of the case for the slot) plug it in securely, close up your case, plug it back in, then follow instructions that came with the card for installing drivers and such....

May 24, 2008 | Dell Computers & Internet

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