Question about Gateway MX6920 Notebook

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GEEK SQUAD ON MY HOME COMPUTER?

HEY I JUST BOUGHT A COMPUTER LAST WEEKEND AND YOU GUYS INSTALLED SOFTWARE ON IT AND GOT IT READY. AND WHEN I DID THIS THEY SAID THEY WOULD INSTALL GEEK SQUAD ON MY COMPUTER BUT I'M UNABLE TO LOCATE IT ON MY COMPUTER AT HOME. NOT SURE IF THAT WAS MY GATEWAY MODEL NUMBER OR NOT I'M NOT AT HOME...

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  • Patrick McGee
    Patrick McGee May 11, 2010

    Geek squad is company not a program.........



    What do you exactly mean?? Do you need antivirus software or something?



    Please Clarify

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  • Master
  • 2,028 Answers

You will need to contact the Geeksquad for this or the place it was set up at (if not Geeksquad). This is Fixya.com, we have nothing to do with the Geeksquad.

Posted on Jun 30, 2008

  • Ryan Rogers
    Ryan Rogers Jul 02, 2008

    Here at Fixya, we are not the Geeksquad and we didn't set your computer
    up. We are different techs from around the world that help people
    troubleshoot their problems online.

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ARCHIE


A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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