Question about Xerox WorkCentre M-24 Color Copier

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Xerox copier A messages comes up saying the scanner has failed to initialize. It then instructs to power off, then power on. This does not work. How can I fix this?

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Sounds like the IIT ( scanner board) or the lens assembly has failed.
Most likely the lens assembly.

Posted on Jul 01, 2008

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2 Answers

I get a error initializing scanner?


Background of issue- When 4345/M4345 boots up, amber light comes on under start button and the message "Initializing Scanner" is displayed. The unit will print but will not preform any scan functions.

Steps taken to try to resolve issue:
1. Updated firmware
2. Restored factory defaults
3. Took off cover in back of printer covering scanner controller board and reseated all cables
4. Took apart scan unit and cleaned (2)mirrors in scan head
5. Took off back cover of unit, reseated cables coming from scanner controller board
6. Ran Scanner Test, in menu (which everything functions properly)

Usually I would say scanner or controller board has failed but I had 3 M4345 come down with this issue in one week. The only resolve i've found for this issue is repetitively turning on and off the unit until it comes up without "scanner initializing" message. Once it comes up it functions 100% until the unit is turned off and issue will come back.

I'm at a loss here with so many units having same issue, open to any advice. I once took the formatter out of bad unit and put it in good one and it caused the issue in the good one but i'm double verifying this tonight. Thanks for any help.

Nov 17, 2010 | HP LaserJet 4345mfp Printer

2 Answers

I have a Xerox 7356 Scanner which continually says: Not Ready on the display. Any suggestions on how to troubleshoot this problem or where to go on-line to research troubleshooting?


it is likely the lamp.
Easy fix.
Buy a new lamp at a good lamp supply store. Type F32T8 SPX41
Make sure the back plate is white and re-normalize the cameras.

If you get the "NOT READY" message only after you insert an original
then the problem is likely the motion sensor.

Oct 14, 2010 | Xerox 8830 Copier

1 Answer

Xerox workcentre 4150 it say: System unavable do not power down until power down message comes up. Then when they power down and turns back on it comes up with same message. Can you tell me what to do....


This one probably relates to a failing CMOS battery 105N02093. First, though, you can unplug this battery for 30 seconds and try again. This is an inexpensive part, so start with the battery.
It could also be a defective hard drive 005N01086 or Main board 140N63141.

Whit
Item, Inc

Sep 01, 2010 | Xerox WorkCentre 4150 Black and White...

2 Answers

"Power Up Failed" Error


On this product you may need to have Xerox to come repair the copy machine.
This problem maybe more involved than anyone can assist to correct it on this site.
Also, depending on the call charge if all parts and labor are included with the charge, "PAY THE $400.00 FOR THE REPAIR VISIT."
It is well worth it! Besides Xerox will warrenty the service call for 30 days.
Good luck!

Oct 11, 2009 | Xerox CopyCentre C65 Black and White...

1 Answer

Fault message comes up after the printer is powered on


That is a print head fault. Most likely the print head itself has failed.

Mar 11, 2009 | Xerox Phaser 8550DX Laser Printer

1 Answer

We have a Xerox M20 Copier/Scanner/Fax/Email which we have always used strictly as a copier. We need to use it as a scanner, to reduce paper in the office and access/share documents electronically. I...


To scan a document to file (Scan to File), the WorkCentre must be directly connected to the workstation using a USB or parallel connection. Scan to File is not supported over an Ethernet connection.

Sep 22, 2008 | Xerox Office Equipment & Supplies

2 Answers

Xerox WC Pro 35 - Error 14-563


this code means your scanner has failed to setup correctly. this could be a problem that you would need a qualified tech to service the copier. there is nothing that you can do after you power off and power on (popo) the copier. it could be voltage, pwb board, or a binding scanner assembly.

Sep 21, 2008 | Xerox WorkCentre M118 Black and White...

1 Answer

I have a WorkCentre XK35c/25c that I now use just as a copier.(Not hooked up to computer) When turned on it has power but when you hit start it sounds like it is going to copy as the light bar goes across...


The scanner for the flatbed has failed to properly move. The rails may be dirty, or the motor may be binding. Additionally there is a home sensor switch that must be activated when the scanner is initialized. Finally, when the copy button is pressed, does the lamp on the scanner come on within a few seconds?

If not, the scanner lamp may have failed.


Zenbob

Jul 28, 2008 | Xerox Office Equipment & Supplies

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