Question about Whirlpool GEW9250 Electric Dryer
We have a < 3-years old Duet dryer GEW9250PW. Recently the lights remain on at all times (they normally turn off when the dryer is finished with its cycle and is emptied). Otherwise the dryer works fine. We called Whirlpool and they sent a technician from an independent service company at at cost of $65 just to show up. He spent 15 seconds and said the customer interface board needs to be changed at a cost (over the $65) of about $320. That's a total of $385, more than half of what we paid for the 3-year old dryer. OUTRAGEOUS. We called Whirlpool and complained. They offered to sell us a new interface for half-price. The problem is I'm not even sure that this is really the problem. It is likely just a switch gone bad, the "Control On" switch that turns the lights on and lets you adjust the settings. The other problem is that if indeed whenever there's anything wrong with lights or electronics, etc., the only thing you can do is change the customer interface, then why pay someone $65 just to come and tell you that. They could have said it to me over the phone. I think this is a travesty and either an issue of incompetence or greed/theft. Either way Whirlpool is looking extremely bad to me now and going on my s-list. I can keep using the dryer as is -- which is fine operationally excepte for the cosmetic annoyance of the LEDs remaining always on. Or, I can look for a real professional service person to give a real diagnosis. Either way, I'll be writing to Whirlpool corporate telling them what I think of their troubleshooting procedures and their service arrangements. I'm also thinking of asking one of the media outlet to do an investigative report. Any advice on the problem or on dealing with Whirlpool is appreciated.
Good luck with your fix been there done that been back ..it's not just a matter of buttons behind that plastic exterior is a circuit bd full of intergrated circuits , transistors and such.. if a whirpool tech on the other end had tried to diagnois it sight unseen and got it wrong you would have been just as mad and tried to recover the cost of free advise
Posted on Jul 01, 2008
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