Harman Kardon Go + Play Portable Speaker Keeps Shutting Off
I recently purchased a Go + Play portable system and first let me say that it sounds AWESOME!!
However, like clockwork, 10 minutes after the unit is turned on, it shuts off. The ipod keep playing, but the stereo itself shuts off and you have to push the power button to get it back on. Then 10 minutes later it does it again. I am running the stereo through the ac cord, not batteries.
What is the problem?? The instructions are of no help ...
Re: Harman Kardon Go + Play Portable Speaker Keeps...
I just had this exact problem. I'm using an ipod mini. I solved it by docking the ipod firmly at the angle the dock is at and have the ipod at an angle, not flat. I put the plastic and rubber adapter for the mini as instructed and also placed the rubber adapter for the nano upside down to keep the ipod propped at an angle. (Also can use something similar to keep ipod propped up at an angle) Took a while when I first used to figure out how the dock worked. The dock is a little weird how it is hinged to go from an angle to flat. Nothing in the instructions about this. By putting the ipod flat it would still have a connection to charge and play but the power shuts off every 10 minutes. I spent a whole night having it shut off every 10 minutes. This drives me crazy when systems have features like that which always seems to cause more problems (just my humble opinion) By having the ipod at an angle I'm currently just now having it run an hour and 20 minutes and counting with no shut offs,(fingers crossed) but so far so good. Saw on the internet that if the ipod is not connected firmly the system has an auto shut down. I think the ipod's weight propped at an angle keeps the connection firm. Also some said they want to see the ipod display, there you go!!!! This seems to be working so far for me, may be worth a try...I was about to return mine but I love the sound so I'm keeping mine now!!!! Works fine. Happy camper again. Please reply if this works for anyone it worked for me.
Re: Harman Kardon Go + Play Portable Speaker Keeps...
Fixed it. I use the dock with a cable that connects it with my Mac. The problem occurred when the volume was maxed out on the harman/kardon dock, but low in iTunes. So what I did was simply turning the volume to the max in iTunes and then adjusting it accordingly on the dock.
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Dust inside the cd player could be causing problems.
You need to try playing a cleaning cd and follow the instructions that come with it. You can also spray compressed air to clean out the cd portion of the stereo. You can also try unplugging the unit for 20 minutes and then plug it back in. Make sure your cds are clean and not too scratched up. If the unit is under a year old it may still be under warranty. If this does not resolve the issue you may have to have the unit professionally repaired. If the unit is not worth repairing you may need to buy another unit.
Turn the main unit around and see how dusty it is. Dust can create static electricity and cause it to not work. I had the same problem with one of my units. I got a can of compressed air and blew out all of the dust on the back of the unit, and stuck the little red straw into one of the vent holes to get it out of the unit. Then used a vacuum close to the back of the unit to pull out any dust they may be left. Recently discovered that most of my electronics problems are solved with a 5 dollar can of compressed air. Also blow out around the controls on the front and the cd player if you can get the drawer open.
If you bought this you this new, take it right back to the place of purchase, you still must have warranty and I would use it asp other wise you will be stuck with a unit that will get worse. This is clearly a manufacture defect.
I had the same problem with my unit (The Harmon Kardon Play & Go was turning off after 10 minutes. It was very frustrating.). It ended up that my auxiliary input jack was not plugged in all the way, and only one channel was being played. Apparently, the unit detects whether or not sound is being played, and it turns off after a certain amount of time if no sound is detected. Also, apparently, that detection circuitry is only on one channel -- not both. So if you don't have the input wire plugged in all the way, the unit does not detect sound properly.
To solve the problem, make sure that the input wire is plugged in ALL the way. :)
Other than this little issue, this unit is fantastic! Highly recommended.
~Christopher Sebastian, Phoenix Arizona.
This is what I found: It worked for me. You can try to reset the unit using the procedure below:
Let the unit sit with the AC power cord out of the wall for a couple of hours. Then hit the power button 10-15 times (with the AC power cord still out of the wall socket!) and then try again.
If you continue to have problems unfortunately it sounds as though it is within the electrical assembly. It is hard to say exactly what caused it or exactly what the problem with the circuits are without having a technician look at it. If the place of purchase can not simply exchange the product you can email me your...........
Full Name: Full Address......................(no P.O. Box addresses, as UPS will nottake them) Street: City: State/Province: Zip Code: Phone#: E-Mail Address: Brand: Model#: Date of Purchase: Problem with machine:
....and I can send you the address to ship the unit in for repairs. Without ALL the information, I cannot issue an RA#. I will also need to know the date of purchase of the unit and whether there is a receipt for the purchase.
The warranty is 1 year from the date of purchase. You will simply need to include a copy of any type proof of purchase you may have. Be sure to double check that all you information is included so I can get you the return authorization number and address A.S.A.P.
The non-warranty cost of repair depends on the model number. You may send the machine to us by whatever method you prefer, but you are responsible for the cost of sending the unit to us. We recommend that the unit be shipped to us insured and that a signature be required when we receive it. Repairs generally take 4-6 weeks. Your unit will be returned to you at no charge to you via UPS.
The none warranty repair charge will depend on the model number. The repair fee for your model is $40.00.
Same model, same problem. (CX NA-50) I have one that worked great for two years (at best) and I haven't used it since then. I recently decided to look for a solution via the internet.
I read somewhere else that there was a class action settlement with aiwa (now expired) since many of these units had this problem.
Leah, if you go to wal-mart, you can buy an adapter cord that will plug into the headphone jack of your mp3 player and then plug into your stereo to play your mp3's through it. It looks like a headphone jack on both ends. Cost is approx 3-5 dollars.
I see this is a pretty ancient posting so you've probably fixed it or given up by now.
I also own a CA-350 Amp which I purchased many years ago here in Auckland NZ.
I've recently had it in bits to fix so if you're still looking for a solution I may be able to offer you some help.
If so, you can contact me at email@example.com