Question about HP Office Equipment & Supplies

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I bought my HP Photosmart C4280 on 13th November 2007 from the John Lewis store in Oxford Street, London. For some time now, when I have tried to print a document, the hp.exe window has come up, requesting a reinsertion of the installation disk. The only reason I can see for this is that it is trying to force me to register the product online, which, to the best of my recollection, I did shortly after purchasing the printer. Sometimes I just cancel the process repeatedly and, after further adjustments, can get the printer working; sometimes it clones new copies of the printer software in the printers folder - on occasion, up to three new copies have appeared in this way. This means I have to go into the printer folder to see what is going on - a laborious and time-consuming process. The original installed copy of the software goes offline, without any prompt or instruction from me, and the software seems to decide for itself which copy of the software to set as the default printer. I am getting thoroughly fed up (a) with the frequent inability to print, which is essential to my work and (b) with the trial-and-error fiddling about in the printer folder to get it working at all. And today, I seem to be unable to get it to do anything at all. Please advise - pronto. (I believe you already have my e-mail address - hugo.davenport@tiscali.co.uk - since I have received various promotional e-mails from HP. I also think I have a user name - I got this feedback when I tried to register the printer online today, which suggests strongly that I went through the process some months ago.)

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Good Day,

Quite the problem you got there.

The best advice I can give is to completly unistall the printer, delete it right out of the printers folder. START>SETTINGS>PRINTERSANDFAXES

Once completely removed go to the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&cc=us&dlc=en&product=3192753

And download and install the driver from the abovee page. Once re-installed see how it behaves.

Good Luck, and let me know what happens

Posted on Jun 30, 2008

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Reinstall the printer software...and turnoff the online registration after the installation....

Posted on Jun 30, 2008

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HI,

Please uninstall your printer driver first and then reinstall them back.
I'll give you a link from where you can download latest divers for your printer which has all the updates.Then just reinstall this.

Posted on Jun 30, 2008

  • Priya darshan Jun 30, 2008

    Please CLICK HERE to download drivers for your printer.Just select your operating system and download the drivers and install it.Make sure you uninstall the previous drivers of your printer from add or remove program first and then reinstall this one.

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