Question about SanDisk Sansa e250 MP3 Player

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Worked only once

Worked only one time with 15 melodies, when I tryied to add more it happend the same thing, same eror, and I followed the steps again ,this time I syncronised 178 songs without adding later and it sync only 5 songs from 178

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You probably synced songs that were in the wrong format - see my 2-part article under my profile on song formats for a more details explanation. Short answer: convert all osngs to mp3 format


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jul 03, 2008

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yeah, if you hold the power button for about 15 seconds it should work. I just had the same problem as you guys and it fixed it.

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Sansa e270 refresh database


What I would recommend you to do is format the device and reinstall the firmware..the link to install the firmware is below..
http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Hope this helps

If you need further assistance please contact me..
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Feb 07, 2008 | SanDisk Sansa e260 MP3 Player

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Shuts off & on over & over again


Best Solution posted on May 11, 2007 3%20stars.png
noavatar_s.png socker
Rank:expert_s.gif Guide
Rating: 91%, 79 votes
Add to Buddies atbqm.gif mine too i was mad :\ just got it fixed like 2 min. ago im1.gif soooooooooooo happy
thank GOd

___________________________



I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment.

Thank you for contacting SanDisk Technical Support.

We should be able to fix your player. Disconnect the player from the computer4.gif if it is connected.

Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop1.gif.


http://www.sandisk.com/Assets/File/Downl...


Once you have downloaded the file, please follow these instructions.

1) Double click on My Computer so that you can see it on your screen.

2) Turn the player off.

3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.

4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.

5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.

6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System1.gif Shutdown, move the Hold switch on the top back to the left.

7) Turn the player on and watch the screen. If you see a Refresh Database1.gif Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
Was this solution helpful? Show your Appreciation by rating it:

Jan 11, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e270 refresh database


Go under settings and change USB Mode to other choice. Then format. After formatting change back to original setting. I had same prob. Tech support told me to do this and it worked. Have had no problem since.

Jan 07, 2008 | SanDisk Sansa e260 MP3 Player

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Sansa e280 How do you unfreeze a sansa e280 with put taking out the battery?


my screen has been frozen since yesterday... i tried everything to no avail. Just held menu for about 15-20 secs and it fully reset and is now working. thanks

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

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E260 frozen


and if you hit the power buttin lots while its starting up it works for like 6 seconds

Feb 22, 2007 | SanDisk Sansa e200 MP3 Player

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Stuck in refresh


Ok, I had the same problem and this is what someone else suggested to me and it worked so This issue could have been caused by file corruption or system errors on the device. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work. Now these steps worked for me I hope they work for you if it does email me at ericeconrad@aol.com

Jan 04, 2007 | SanDisk Sansa e270 MP3 Player

4 Answers

ITS FROZEN


My first idea was that the software in the MP3 player caused it to hang. Although I have no experience with this player in particular, try the following: - Open the lid on the back side and take out the battery - Wait a minute or two - Turn it on - Try if it works now

Dec 05, 2006 | RCA Lyra RD2765 MP3 Player

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Sansa e270 refresh database


I have had a similar issue with my Sansa E270 player in the last couple of years. Sometimes when loading files, the transfer would lock up. When the power was cycled on the unit, it would freeze on the "Refreshing Database" screen. To fix this involved the following steps...Of course it involves formatting the folders containing the stored music.
1) Ensure the USB cable is connected between the computer and the player.
2) Turn the player off by pressing and holding the power button for at least 10 seconds.
3) Slide the top slider switch to the "Hold" position.
4) Press and hold in the record switch (on the side), while pressing and releasing the power switch to turn it back on
5) The display should say...."USB mode V2.0 in MSD"...or something like that.
6) The computer will detect the device as a 16Mbyte Sansa drive. Using Windows Explorer (right-click start button/explore), open the drive.
7) The Sansa drive should contain a .TXT file. In the same folder as the TXT file, create another folder named - sansa.fmt
8) Once the sansa.fmt folder has been created, unplug the USB cable and the player should automatically format.
9) Once formatted, communication is again possible.

Sep 15, 2006 | SanDisk Sansa e250 MP3 Player

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