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This usually means the cartridge itself has developed a problem. Try removing the cartridge and wiping the print head of the with a clean non-lint rag and alcohol. Then replace the cartridge, sith the printer off if possible. Turn on printer and attempt to have the printer software clean the head again. If negative you may need to replace the cartridge but use an OEM recommended cartridge replacement. After market brands tend to create more issues. My name is Ed Pinero I am a 10 year veteran in IT and a field service technician.
If there is no jam it is generally a mechanical issue such as...
1. The planetary arm assembly not engaged correctly 2. Ink cartridge/purge switch harness not connected correctly 3. Purge cam switch broken 4. Gear(s) on maintenance unit broken 5. Paper feed motor broken 6. Main PCB defective
I find that if there was a paper jam, and the user pulled the paper out, option 4 is most likely. It is the smallest of cracks but ruins everything! You will need to contact your local ASC for repair, find it here. Thank you for using FixYa! – Don’t forget to rate our service.
Unplug printer from power. Wait a minute. Take all carts out. Plug machine to power. mfc demands carts. Reinsert carts (have a look if they all filled with ink!!). If asked press 2 (No change) despite you use a new cart press 1 Yes cart changed.