Question about Canon PIXMA iP4200 InkJet Photo Printer

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Canon Pixma ip4200 printer, error 1414

Hello - Like many others on your web-site, my Canon Pixma iP4200 printer has suddenly started giving me notices of "error 1414". The yellow alarm light blinks 15 times, and the software says:
"Error Number : 1414 Ink tank errors have occurred. Open the printer's cover and replace the ink tanks on which ink lamps are off."
The ink tank in question is the Cyan.
The ink tank is almost new and there is plenty of ink in it.
According to others on your web-site, it does not help to replace the ink tank, the same thing continues to happen, so I hesitate to waste 20 dollars on a replacement until I know what is happening.
Regards
Don Wagner dwag@alum.mit.edu

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  • 2 more comments 
  • ozenasik Jul 03, 2008

    I have the same problem, and the ink tank that causes problem is Yellow. Sometimes the PGBK Black. It does not help to replace the tanks. Could you please let me know if you come up with a solution?

    THANKS!

  • konnivoc Jul 20, 2008

    Have the same problem, black cartridge is full, but printer keeps flashing orange. 




    will call canon support tomorrow, maybe they can help...

  • Anonymous Oct 01, 2008

    i have same problem; canon sucks

  • Anonymous Dec 05, 2008

    I have the same problem, Canon's solution below did nothing but waste more of my time.
    btw, anyone can be "apologetic" I don't think it's any kind of virtue.

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I've got an iP4500, same 1414 error. I contacted Canon support though their website and upon identifying the ink tank lot number, they replaced the tank asap. It works like a charm!

Posted on Aug 09, 2008

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Hello there,

I've gotten in touch with Canon and have something a little different to try. At the very least the error should change. (Sorry, gallows humor). Please read this entire response before taking action.

After the upcoming test procedure, I have included a link and procedure to contact Canon tech support. The assure me they will replace any faulty tanks.

The purpose of this exercise is either rule out ink tanks that are behaving or isolate the one(s) responsible for the 1414. You should write down the results of this test. Please perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3. Confirm whether the printer recognizes the installed tank properly. If it does, it will indicate it does not detect the other ink tanks, as they are not currently installed in the printer.

4. Repeat steps 1-3 with another ink tank.

5. If the printer at any time indicates two of the same ink tanks are installed, the cause will be the last tank installed. For example, if you inserted an ink tank earlier, and you later inserted another ink tank, and it said two of the same inks were installed, the cause of the issue is the last ink tank.


Click here for the Canon PIXMA iP4200 support page
Then click on e-mail support.
Fill out the form.
Under description, supply the following info:

Error 1414 Ink tank problem on my Canon PIXMA iP4200
The error won't go away.
I have replaced the <color in question> tank, reseated it, yet the error remains.

You will also need to list what inks are being used in the printer. State the type of ink that is being used and the order that the tanks are installed in the print head.
Provide the exact part number (such as BCI-6C, BCI3eBk, etc.) if possible.

The Canon support rep assured me they will be glad to replace the malfunctioning tank(s) for you at no cost. Please
respond with the results, and specify the ink tank(s) that were not recognized correctly.

They responded quickly, professionally and apologetically. They want to help get this resolved for you.

I hope this helps end the frustration you must be feeling. If you need additional help or clarification, click the ASK button.

Mike

If you could take a moment and rate this response, I would appreciate it.


Posted on Jul 31, 2008

  • Justin Case
    Justin Case Aug 03, 2008

    Hello folks,

    Curious as to how this goes. Pls let me know. Especially with Canon. You Rate me, I Rate them. Downhill, don'tcha know.

    Mike



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