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Laptop freezes when downloading an 'image enhancer' from ancestry.co.uk

I have an Acer Aspire 5315 laptop. I cannot download the 'image enhancer' from Ancestry co uk. The laptop freezes as soon as I get to that specific page. I cannot 'continue without downloading' it as it still freezes. The laptop is running pre-installed Vista. Will 'good old vista' be the problem as there is no problem on the main PC?

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Very well could be software conflict with Vista. Check with the program manufacturer for compatibility, updates, or patches for Vista.

Posted on Jun 30, 2008

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