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My USB Mass storage device won't work, can you help?

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Is tht a plug & play or did it come with a software cd......try connecting it to different usb ports on the system......if tht doesnt wrk, try onnecting the usb device to a different system to chk functionality of the device

Posted on Jun 30, 2008

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Where is the USB root hub on a Gateway PC so I can plug in my mass storage device


You don't plug a device into a root hub. The root hub is the central detribution point for all the USB ports on your computer. Your storage device should plug into any available USB port. If you are talking about an internal port then it is possible that you dont have one or may have to attach wires to make a port usable. Take it to your local computer guru and he/she should be able to help you for little or no cost.

Nov 09, 2013 | Gateway GT5622 PC Desktop

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I have an old sun multimedia 1801 i am being prompted to change my usb port for my mass storage device so it can run faster but I beleive this is an internal device.


You are correct. You said it is an OLD Sun 1801. It probably is USB 1.1 standard. Some newer devices can run on older standards, but will do so more slowly. But some are not compatible with the older USB standards. It may be possible for you to add a USB adapter card to the machine to make it work with the new device if your machine is upgradeable in that way. Otherwise, a visit to the returns counter for the Mass Storage Device or the computer department for a current replacement PC is pending.

Jan 02, 2012 | PC Desktops

1 Answer

Failure to recognize CD ROM or USB ports


  1. Run Registry Editor (regedit).
  2. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor
  3. In the right pane, double click on the Start value name.
  4. Change the value data to 4 to disable the removable USB mass storage device drive access
  5. 5.
  6. To revert and re-enable the drive access for removable USB mass storage device driver, change back the value data for Start to its original default of 3.
The change will take effect immediately to block any USB mass storage device such as USB flash drive, USB key and portable harddisk from been used in the system, while still allowing hardware components to work properly via USB connection. The hack works in most Windows operating system such as Windows Vista, XP, Windows Server 2008, 2003 and 2000.
For user who dare not to modify the registry manually, simply download the following registration entries file to enable or disable the USB drive. Extract the downloaded content in .ZIP format, and then double click on the .REG file to open and apply or merge the registry values to system.
you can get technical help from a technician online





you can get in touch with them through the website

www.thebestpcdoctor.com


Toll Free: 877 407 9229

Oct 02, 2011 | Dell Dimension 3000 PC Desktop

1 Answer

One day, I uninstalled USB Mass Storage Device along with a bunch of other ones (eg. USB Root Hub & some other ones) The USB Root Hubs and the other ones re-installed but the USB Mass Storage Device...


right click my computer, device manager,you should now see a list roll down list till you see universal serial bus controller,click on this and a list will drop down, the first 1 you see in list right click and pick update driver software.keep going down list doing the update software driver .that should reinstall missing usb storage driver .try pluging in an external hard drive if it reads drive and you can put and remove things then its already install but not showing.

Aug 08, 2011 | Compaq PC Desktops

1 Answer

Error code 10


How to fix the error

"This Device Cannot Start. (Code 10)"

When working with a USB device in Windows XP


If you have plugged in a USB device (usually a mass storage device) into a computer and it won't work, here are some basic troubleshooting steps to resolve the problem.


First, you want to rule out any problems with the device itself. A good way to do this is to plug the USB device into a different computer to see if it works there. If it does not work in a different computer, then the problem is with the device itself. USB devices, although very handy and portable, can fail just like any other device.


However, if the USB device works in another computer system, then the problem lies with the configuration of the computer where the device did not work.


Follow the steps below to troubleshoot this scenario and make your USB device work again.


1) If you are using a USB cable with your device, check the cable to make sure it matches the speed of the device. Use USB 2.0 cables with USB 2.0 devices and USB 1.1 cables with USB 1.1 devices. Swap cables and check the device, if this does not work, proceed to Step 2.


2) Next, open Device Manager and look under the heading for USB Serial Bus Controllers. If there is a device with a yellow exclamation mark next to it such as USB Mass Storage Device. Double-click on the entry and check the Device Status. If the status shows something like


"This device cannot start. (Code 10)"


proceed to Step 3.


3) The easiest way to solve a USB error code 10 in Windows XP is to follow the steps below to remove and reinstall all USB controllers.


A. Click on Start

B. Right Click on My Computer, click on Properties

C.Click on the Hardware tab

D. Click the Device Manager button.


A. Click on Start

B. Right Click on My Computer, click on Properties

C.Click on the Hardware tab

D. Click the Device Manager button.

E. Expand Universal Serial Bus controllers section.

F. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

G. Restart the computer, and allow the computer to reinstall the USB controllers.

H. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.


For more information on Troubleshooting USB device problems, visit the Microsoft Support Article on this subject.

Mar 06, 2011 | PC Desktops

1 Answer

Not function download pictures to the PC wit Windows 2000


My best advise for this issue it to purchase a usb card reader and remove the card from camera and use card reader to upload the pictures to your computer.

Apr 16, 2009 | PC Desktops

1 Answer

I cannot find a driver for my Toshiba mass storage device.


Go to BIOS and change the USB setting to full speed and save it and continue. I am sure it will work after that....sodeep

Mar 24, 2009 | PC Desktops

1 Answer

Usb problem


If you have plugged in a USB device (usually a mass storage device) into a computer and it doesnt work, here are some basic troubleshooting steps to resolve the problem. 
First, you want to rule out any problems with the device itself. A good way to do this is to plug the USB device into a different computer to see if it works there. If it does not work in a different computer, then the problem is with the device itself. USB devices, although very handy and portable can fail just like any other device.

However, if the USB device works in another computer system, then the problem lies with the configuration of the computer where the device did not work.

Follow the steps below to troubleshoot this scenario and make your USB device work again.  


1) If you are using a USB cable with your device, check the cable to make sure it matches the speed of the device. Use USB 2.0 cables with USB 2.0 devices and USB 1.1 cables with USB 1.1 devices. Swap cables and check the device, if this does not work, proceed to Step 2.

2) Next, open Device Manager and look under the heading for USB Serial Bus Controllers. If there is a device with a yellow exclamation mark next to it such as USB Mass Storage Device. Double-click on the entry and check the Device Status. If the status shows something like

"This device cannot start. (Code 10)"

proceed to Step 3.

3) The easiest way to solve a USB error code 10 in Windows XP is to follow the steps below to remove and reinstall all USB controllers.

A. Click on Start
B. Right Click on My Computer, click on Properties
C.Click on the Hardware tab
D. Click the Device Manager button. 
E. Expand Universal Serial Bus controllers section.
F. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time. 
G. Restart the computer, and allow the computer to reinstall the USB controllers. 
H. Plug in the removable USB storage device, and then test to make sure that the issue is resolved. 

For more information on Troubleshooting USB device problems, visit the Microsoft Support Article on this subject

Oct 18, 2008 | PC Desktops

2 Answers

I need generic storage drivers for Windows 982, For memory sticks and such.


I can point you to this site. I hope this helps.
http://www.technical-assistance.co.uk/kb/usbmsd98.php
There are some links here for generic USB Mass storage devices.

Apr 23, 2008 | PC Desktops

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