Question about EliteGroup K8M800-M2 Motherboard

1 Answer

Computer freezes when trying to detect S-Ata drive

Hello,

I've just bought myself a Samsung Spinpoint F1 harddrive (http://techreport.com/articles.x/14200)

And I've installed it correctly, but when the computer is booting, it freezes.
It happens before you normally see the 'Detecting hard drives' message.

Could it be that the HD is incompatible with the motherboard?
Do I have to change the s-ata speed settings in the bios(if so, how?)
If I have to update my BIOS(Phoenix Award), then what version do I need, and where do I get it?

Thanks in advance,

Eamon Woortman

Posted by on

  • 3 more comments 
  • dutchmeat Jun 30, 2008

    Unfortunatly the freeze occurs before the IDE device autodetection, this means that I can't boot from CD.

    However, when disabling the 'Auto-detect' function on the IDE (HD)drives, I was able to boot from from CD, but the ECS tool wasn't able to detect the Samsung drive.

  • dutchmeat Jul 02, 2008

    ----
    However, if you can't get into the bios you will not be able to flash the bios. You must be able to get into the bios so you can see if the bios detects the SATA drive
    ---

    I can get into the bios, and I have flashed my bios with the latest drivers. However, when I connect the new s-ata drive it still freezes before it performs the 'Detecting HD's' function.

    I've got 3 IDE 'channels',
    IDE 1 Master: DVD-Rom
    IDE 1 Slave: Nothing
    IDE 2 Master: (P-ATA Drive)
    IDE 2 Slave: Nothing
    IDE 3 Master: Nothing
    IDE 3 Slave: Nothing

    When I disable the IDE 3 Master, then the freezing doesn't occur, but the Samsung HDD isn't getting detected.

    Anyway, I've tested the drive in another PC, and it worked(to make sure it's not broken).
    So I've downloaded the 'to 1.5 Gb/s' tool from http://www.samsung.com/global/business/h...
    And set it to 1.5 gb/s linkspeed. I'll let you know the result when I get back home, in theory it should now work because my mobo supports 1.5 gb/s.

  • dutchmeat Jul 02, 2008

    Unfortunatly the disk still isn't getting recognized.

    Like I've said, I used a tool to set the linkspeed of the disk to 1.5gbs, but the UDMA was put to 'SATA Mode 2(300)', and If I remember correctly my motherboard only support udma 133.
    Shall I try to put the HD udma to 133 instead?

  • dutchmeat Jul 02, 2008

    Well that's the problem map9966, in the manual supplied with the disc, there's only a jumper description of a P-ATA drive. So I don't know what pin does what, although I've tried both pins without result...

  • dutchmeat Jul 03, 2008

    The problem is fixed!

    After using the 'to 1.5 GB/s' tool, AND manually setting the UDMA(Ultra DMA) to 100(Mode 1 I think), the drive is recognized perfectly by the bios.

    Thanks map9966 for helping me out!

    Regards,

    Eamon

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Hi Eamon, download Samsungs drive setup utility, tools from Samsungs web site. Creat a bootable floppy drive setup disk or a CD bootable disk.
http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html
Enable the SMART function using the setup software.
If you are going to use the Samsung drive as the primary master drive as the new C:\ you will need to enter the bios & set the Hard Disk Boot Priority, page 30 in you're manual to see the Samsung drive.
Connect only the Samsung into the system. Boot the system & use Samsung's software to setup the drive & format.
Disconnect any other hard disk drives that may have windows installed in it.

Mike

Posted on Jun 30, 2008

  • 2 more comments 
  • Mike Peluso
    Mike Peluso Jun 30, 2008

    It's very possible that the onboard SATA controller is defective. (Common issue with many boards). The system freezing durring bootup would seem to be a bios issue. However, if you can't get into the bios you will not be able to flash the bios. You must be able to get into the bios so you can see if the bios detects the SATA drive. You stated;

    "However, when disabling the 'Auto-detect' function on the IDE (HD)drives, I was able to boot from from CD, but the ECS tool wasn't able to detect the Samsung drive." Forget about the ECS tools. See if you're SATA hd is being seen by the bios.

  • Mike Peluso
    Mike Peluso Jun 30, 2008

    Make sure the SATA data & power cable are good. A slight bump is more than enough to loosen either cable. It may look connected but do not go by looks. Give em a push.

    ECS bios update site;

    http://www.ecs.com.tw/ECSWebSite/Product...



    Main web site for K8M800-M2;

    http://www.ecs.com.tw/ECSWebSite/Product...

  • Mike Peluso
    Mike Peluso Jul 02, 2008

    I agree with you Eamon. The ECS board does not mention support for the 3.0GB SATAII. So setting the pin for 1.5GB SATA I should stop the freezing & allow you to see the drive.

    Once the SATA drive is listed in the bios everything should go well. It's the simple things that are missed.

  • Mike Peluso
    Mike Peluso Jul 03, 2008

    A true serial ATA SATA II drive comes with a pin jumper already set.

    The system (Motherboard) can only function at 1.5BG's the SATA controller will automatically reduce the SATA II down to SATA I = 1.5GB's.

    This is not true for all SATA drives. I have the manual for you're board & have gone over this issue. It states the motherboard can run a SATA drive. It does not say which speed it supports but knowing a little about the SATA speeds & the make-up of the motherboard I'd say it should be able to run at 1.5GB's. (Why else would you have two SATA ports)?

    The manual says, the board uses, two-channel Serial ATA/RAID hard disk controller.

    The board can run a SATA I = 1.5GBs drive. None of this matters if the bios does not see the SATA hard drive. As I mentioned before, if the bios does not see the drive neither will windows. In such cases if the bios does not see the drive it is possible that the serial ATA hard disk controller is defective.

    I am using three serial ATA SATA I drives & one SATA II drive. My SATA II runs at 1.5GB's because my board does not fully support SATA II. So the controller split the speed down to 2x1.5GB channels. My previous board's SATA controller was defective. My bios did not see the SATA drives. You're Samsung Spinpoint F1 HD103UJ 1TB drive should be in a better board that supports the F1's speed. In any case, I still beleive the controller is at fault. If you wish to try & reduse the speed down to PATA 133, please by all means do so. You have nothing to loose.

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5kpl-vm asus mother board not detected new sata segate HDD how to resolve



The BIOS does not detect or recognize the ATA / SATA hard drive Tips and tricks for troubleshooting a Serial ATA or ATA/IDE internal drive that is not detected in the BIOS.
There are six main reasons why a system BIOS will not detect the presence of an internal hard drive. Here is a list of them. They are not in any particular order, but you can follow these steps one by one to troubleshoot this problem:
  1. Drive not enabled in the BIOS
  2. Serial ATA drivers are not properly installed
  3. Faulty or unplugged data cable
  4. Drive is not spinning up
  5. Incorrect jumper settings on the drive
  6. Faulty hard drive
Note: Sections 3, 4, 5, and 6 pertain to PC or Mac systems. Sections 1 and 2 pertain only to PC systems.
For more detailed step-by-step troubleshooting on this topic, please see the Seagate Serial ATA troubleshooter "Drive Not Detected" section.
After verifying that your ATA or SATA port is set to Auto-Detect or is enabled, if you find that your disk drive is not being detected (auto-detected) by the system BIOS, try the following steps to try and isolate/troubleshoot the problem.
  1. this link can be useful.

    System setup is where the date and time are stored and where startup preferences like NumLock or Passwords are defined. In addition, many hardware settings are defined in System Setup.
    In particular, hard disk drives are often controlled here. At the simplest level, hard drives are numbered in Setup as Drive 0, Drive 1, etc or sometimes as Primary Master, Primary Slave. Which ever way these are named, they have a basic ON / OFF setting (sometimes AUTOMATIC or something similar). If your drive is not detected it may be because it is turned OFF in System Setup.
    In most cases, the boot drive is Drive 0 or Primary Master. When you add a second drive to the system, it may be need to be enabled by turning it ON in System Setup.

    Sample screen shot showing a Dell System Setup section for disk drives:
    48-12s.jpg
  2. 48-1s.jpg
  3. To be able to hit the F6 button, you must restart the Setup process, and watch the bottom of the screen after pressing Enter on the "Welcome to Setup" screen. There will be some moments of files being loaded, and then you should see a message appear that says "Press F6 if you need to install a 3rd party SCSI or RAID driver". This message will only stay on the screen for a couple of seconds, so press F6 as soon as you see it appear.

    (Click to expand)
    48-2s.jpg
  4. After this is done, you will see other messages appear, and it will act as though nothing is happening, but eventually a screen will appear that will allow you to install the drivers for the add-in SATA controller. The screen will look like the sample below:

    (Click to expand)
    48-3s.jpg
  5. After you press S, the driver install process will continue and the floppy diskettes will be needed. Further instructions will be furnished after the driver install process has ended.

    (Click to expand)
    48-4s.jpg
  6. Insert the floppy diskette containing the drivers for the add-in Serial ATA controller.
  7. Once the drivers are loaded, proceed with the normal Windows XP/2000 installation.

A few further notes on the driver diskette:
For the hard drive to be detected in a new installation, the drivers for the add-in SATA controller/motherboard must be loaded at the beginning of installation.
The drivers for the controller/motherboard can probably be found either on the CD that came with it or on the manufacturer's website. These drivers do not come from Seagate; they come from the motherboard manufacturer. Simply load the required drivers on the diskette and have it ready.
  • Document ID: 182453.

    Here are some images of Serial ATA cables. Click to expand.

    48-6s.jpg

    48-7s.jpg
  • The BIOS will not detect a hard disk if the data cable is damaged or the connection is incorrect.
    Serial ATA cables, in particular, can sometimes fall out of their connection. Be sure to check your SATA cables are tightly connected to the SATA port connection.
  • The easiest way to test a cable is to replace it with another cable. If the problem persists, then the cable was not the cause of the problem.
  • For ATA drives, Seagate recommends using UDMA cabling with a maximum length of 18 inches. UDMA cables have color coded connections which require proper orientation when connecting.
    • Blue connector - always connects to the motherboard.
    • Grey (middle) connector - is used for slave devices on the cable.
    • Black connector - is used for master device connection.

    See this image:
    (Click to expand)

    48-5s.jpg
  • to determine whether it is providing sufficient electrical power to operate the drives and devices you have in your computer.
  • If the drive is still not spinning, connect it in another computer if possible.
  • Connect the drive in a SATA-USB enclosure or something similar if possible.
  • If the drive does not spin up after all of these steps, please visit the Warranty page to begin a warranty replacement order.
  • 48-8s.jpg -- (Click to expand) Jumper settings for Seagate SATA drives
    -48-9s.jpg -- (Click to expand) Jumper settings for Maxtor-brand SATA drives

    ATA: It is recommended that all Seagate ATA hard disks supporting the Cable Select jumper option be configured as Cable Select. If your computer system was built prior to October 1998 and does not support UDMA 66 or greater you will be required to use the Master/Slave jumper settings.

    -48-10s.jpg -- (Click to expand) Jumper settings for Seagate ATA drives
    -48-11s.jpg -- (Click to expand) Jumper settings for Maxtor-brand ATA drives

    When using Cable Select jumper settings on your ATA drive, all devices connected to the UDMA cable must also use the Cable Select setting. The cable decides master/slave device detection when the cable select jumper settings are used.
  • SeaTools for DOS (see the tutorial here) to test the drive. If SeaTools does not detect the drive after the steps followed above, or an error code that signifies drive failure displays, please proceed to the our Warranty Services page to begin a warranty replacement order.

  • The BIOS does not detect or recognize the ATA SATA hard drive

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    55274-OEM-0011903-00107


    http://uk.answers.yahoo.com/question/index?qid=20080820061943AANsZGh

    IBM Thinkpad? Then post the MODEL NUMBER.
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