The printhead aperar to be missing or dammaged I have got new ink and installed It says the printing cannot occur untill the printhead and al;l the catrriges are installed

Error: "Printhead Failure" (105-3802) - Kodak

support.en.kodak.com/.../error%3A-printhead-failure-(105-3802)

KodakAug 25, 2010 - How do I resolve the error message "Printhead Failure" (error code ...If you are not prompted to calibrate the printhead, turn off the printer, wait ...

Error: "Printhead is missing, not installed correctly, or has ...

support.en.kodak.com/.../error%3A-printhead-is-missing,-not-inst...

KodakAug 25, 2010 - How do I resolve the error message "Printhead is missing, not installed correctly, or has come loose" (error code 105-3513) on my ESP or HERO All-in-OnePrinter? ... If the printhead and ink cartridges are not installed in the printer, install them: ... If the error continues, restart the printer and try to print.

THE PRINT HEAD is the LASER that puts the image on the drum which puts the image on the transfer belt then paper or the drum puts on the paper. Missing the Print Head !!!!!!!!!!!!!!!!!!!! did you get it second hand? Not something you can get at a store. Contact the company and see about it being repaired.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


For any additional questions please contact us directly: [email protected]

If you need to purchase a new HP 950/951 ink cartridge, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you

Regarding your question about the HP 920 (or 920XL) refilled cartridge usage/problem...we are guessing you are observing poor print quality or a missing color(s)? Please note this type of problem occurs now and then and is completely recoverable. The most common cause of poor print quality is trapped air between the ink cartridge and PRINTHEAD*, so we suggest you perform the "Clean PrintHead" procedure from your printer control panel (i.e. select 'Tools' - 'Clean Printhead', or similar), you may need to perform it twice (2X) to recover the ink system. If this doesn't work you may wish to jump straight to procedure E.

Please read thru all the checks below prior to beginning:
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD*. To recover from this problem, you may have to run the "Clean Printhead" procedure 2-3 times: http://inkjet411.com/?page_id=1589

A. Watch the video on the HP 920 support page which describes some of the common issues you may encounter with refilled ink cartridges: http://inkjet411.com/?page_id=1983
- Please note that poor print problems are somewhat common and is completely recoverable in most cases.

B. Then to verify the lines are clear and working correctly, print the "INK RECOVERY TEST PRINT" from our Test Prints page: http://inkjet411.com/?page_id=146

C. Then we suggest you run the self-test print (under maintenance/tools menu), this will verify nozzle performance and that each color is firing a solid band of color (i.e. you should not see any bands or missing lines in the pattern). This is also a good test to help isolate which color (or portion of the electronic PRINTHEAD*) may be causing the issue.

D. If a problem persists (poor print quality/missing colors, etc.), then we suggest that you thoroughly review the steps outlined on our HP 920 support pages, including PRINTHEAD* removal/printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. Please note that a dirty service station can also cause poor image quality and/or ink cross-contamination or bleed between different colors: http://inkjet411.com/?page_id=1495

E. If the poor/degraded print quality problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed. Refer to PRINTHEAD flushing video procedure at the following link or refer to steps below: http://inkjet411.com/?page_id=2412

1. Remove all ink cartridges from the printer.
2. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
3. Over a sink, run warm tap water directly into the 4 ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
4. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
5. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
6. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
7. If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
F. To perform advanced PRINTHEAD diagnosis please visit our 'HP Printer Diagnostic Test' page: http://inkjet411.com/?page_id=1813

*The HP 920 printer models have an electronic PRINTHEAD (customer replaceable) within the base of the carriage assembly (responsible for pulling ink from the 4 ink cartridges and then firing the ink droplets onto the paper) - the PRINTHEAD will eventually fail over time depending on printed content, frequency of printing and printer duty cycle.

Video of how the PRINTHEAD functions: http://inkjet411.com/?page_id=2054

NOTE: "Empty" and "Low Ink" alerts are COMPLETELY NORMAL for HP 920 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. Only brand new ink cartridges support ink level monitoring. For "Low Ink", "Unauthorized ink", "Non-HP ink", "Fraud", "Counterfeit ink" or similar messages, you may ignore/dismiss this message by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. We suggest you do this at the printer's control panel immediately following ink cartridge(s) installation.

For information on HP 920 refilling tips please watch the video here: http://inkjet411.com/?page_id=1983

hello,

If new printhead has been installed but same issue. Follow the steps below.


1.Please verify that the ink cartridges are intact and securely inserted into the printhead.

a.Lift the printer access door, then remove the ink cartridges from the printhead

b.Verify that the label on the ink cartridges is intact, and the cartridges are not damaged.

c.Insert the ink cartridges into the printhead, then press down firmly until you hear them click into position.

2.Clean the printhead.

a.Press the Menu button of the printer.
b.Use the down arrow key and go to Clean Printhead.
c.Press OK button then select Deep Clean.


3.Print Demo Page.

Press Photo and Copy buttons at the same time for 2-3 seconds or until the printer starts printing then release the buttons.

If issue persists,the printer requires replacement. Call 1.800.421.6699

Thanks.

Regards,

Neerak21

CHECK INK LEVELS RUN DIAGS AND IF YOU NEED A NEW PRINTHEAD TRY THIS;

try try again..........

I had this problem;

Printhead replacement instructions are in the users guide.

THIS WORKED FOR ME --AND IF YOU CALL THE TECH SUPPORT # KODAK WILL SEND YOU A REPLACEMENT HEAD........
Power on printer, the printhead rides on a carriage that is connected to the ribbon cable. When the printhead is in the center position and movement is stopped REMOVE THE INK CARRIAGES. DO NOT TOUCH THE INK-PADS OR THE CONNECTION POINTS. You can just place the ink carriages on their side on a clean piece of paper.

......... To separate the printhead from the carriage press the release botton(above the bulls-eye sticker) in the top center of the printhead. You will hear a click and the top of the prinhead will pop forward about 1/4 of an inch. GENTLY lift from back (where you pressed the botton) to front and lift the printhead up and out of the printer.
---------U will see where the printhead and the carriage connect-------

It is best (very important) to not touch the shiny contact area

Now you are ready to install your new printhead.

BE CAREFUL BE GENTLE............Place the new printhead into the carriage and again at the center top back bulls-eye press back until you hear the click and the printhesd is secured in the carriage.......... replace the ink carriages.......

I would power off the printer and wait about 60 seconds then power on and run self test.

TO RUN SELF TEST

power on the printer and wait until the printhead is in the center position THEN press photo and copy buttons at the same time, you will hear the printhead carriage start to move and a test print page will print.

CHECK for print quailty; run all diag. from the help tab as needed.

REMEMBER; IF YOU THINK THE PLASTIC WILL CRACK U ARE PRESSING TOO HARD....... KEEP IT CLEAN, BE SAFE

Make sure when you put it in, you are firmily pushing it towards the back of the printer, until you hear a loud snap. When you put it in the first time, DO NOT put the ink cartridges in. Close the cover and wait until it tells you that the ink cartridges are missing. If it is still telling you that the printhead is missing, it should be replaced. You may contact kodak support @ 1 800 421 6699, and have them help you to replace it, free of charge.

The printhead is not for sale.

IF after replacing the printhead you have the same problem, then is the printer the one that needs replacing.

Alarm / Power light flashes orange 7 times consecutively is a Print head error so it sounds like you did the right thing.

I would reseat the printhead along with each one of the ink cartridges. Make sure that you removed the tape from the bottom of each of the ink cartridges and try it again. After installing the new printhead, you should have run a printhead cleaning cycle immediately after installing.

Issue: Certain colors are missing or no ink prints on the paper
Solution: Install / replace the recommended ink tanks correctly i550 / i850

Untitled Document How to install / replace the ink tanks
The ink tanks suitable for the printer are as follows;


Black Ink Tank BCI-3eBK
Cyan Ink Tank BCI-3eC
Magenta Ink Tank BCI-3eM
Yellow Ink Tank BCI-3eY


Note: There are two ink tank label designs.
Operation procedures are shown with label design A.
Replacement Procedure


1. Check that the printer is powered on, and open the front cover. Wait until the print head moves to the center.

2. Remove the empty ink tank by pushing the tab on the ink tank.

Note: When doing this, do not remove the print head. When replacing multiple ink tanks, it is recommended to replace one at a time to avoid inserting them into the wrong slots.
(The image is an example using i850.)


3. Remove the new ink tank from its package. Pull the orange tape in the direction of the arrow to remove it completely, and remove the shrink-wrap film.

Note: Remove the orange tape completely. If the tape remains, printing may not be performed properly.


Confirm that the orange tape is completely removed from the ink tank, as shown in image 1. If the tape is similar to the sample in image 2, remove the remaining portion of the tape so that it looks like the sample shown in image 1.


(1): Correct

(2): Incorrect (where the arrow indicates)
4. Slowly twist the orange protective cap in the direction that the arrow indicates, and remove it. To avoid ink adhering to your fingers, brace the orange protective cap while removing it.




5. Insert the new ink tank to the print head by holding it at a slight angle.

Note: Confirm that the ink tanks are installed in the right order according to the labels on the print head.

6. Press down on the top of the ink tank until a click sound is made.

7. Close the front cover. The next time the printer performs printing, it will automatically start print head cleaning. The power lamp will flash while cleaning is performed. Until cleaning completes, do not perform other operations.

If you're concerned with a clogged printhead try to clean it with acetone solution. Also, check the cable connections to your printerheads they might be loosened..