There is no response to turning it on, and when i plug it in, a message shows up saying firmware problem............sometimes it just flashes the "creative" on and off...........either way it does not work
I had the same problem.
1. When I tried to sync my Zen to the computer, the four options came up, for reload firmware, format, etc. All of them failed.
2. i went to creative website and tried to upgrade the firmware. The upload progress bar started, and halfway through a message said "Firmware problem" on my player.
3. Now that is all I see. I can try to reset it using the hole, but after the initial Creative splash page I go back to the triangle with exclamation mark icon, and the "Firmware Problem" note.
4. Would sure appreciate some help. I only have had this for 5 mnths and it's been working well since!
I use service pack 2 and Window Media plyaer 9.
I have also tried to delete the Creative folder as a start to Rifth's solution, but I can't. It says "Cannot delete CtCmeCtx.dll: Access is denied. Make sure the disk is not full or write-protected and that ths file is not currently in use."
I have also tried the method where you push and hold down the off slider while resetting it with the pin. Nada.
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Firmware Update problem.(Failed) hi i have Creative Zen 4GB Mp3 player. When i plug it via USB on my PC i can't upgrade frimware.İt always run in recovery mode.i start firmware upgrade and installer says "firmware upgrade failed.".Media explorer says Storage Media is 50 mb.Please help i don't know anything to repair it...
Sometimes manufacturers release firmware updates to fix issues in the units. I would suggest attempting a firmware update if your firmware is not the latest version. (The Creative website lists the current firmware revisions in their support area for their players.)
If you are able to connect to the PC via the USB cable, I would try the Creative MP3 Player Recovery Tool available through their support tab as soon as the unit has at least 50% charge.
If the Zen player is completely locked and will not connect to the PC, you may have to let the battery go low and allow the unit to turn off by running out of power. Then plug the player into the PC to perform the initial slow charge and after some time (15min), the player will attempt to turn on the screen when it has enough charge. When it turns on, you should be able to tell if the PC connects to the Zen as well. If it connects, continue to allow the Zen to charge until you have at least 50% charge and then attempt the Creative MP3 Player Recovery Tool.
If the Zen doesn't connect to the PC, there is a deeper problem.
try to reload the firmware. download the firmware from creative.com. hold the play button when turn the player on, that will lead you to the recovery mode. chose reload firmware and then connect to your PC. run the firmware downloaded.
mick2a: the screen is gone. you need to replace it.
After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did? 1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device. It recognizes the device but can´t find any update to the drivers, 2. Updated Windows Media Player 9 to Windows Media Player 10, 3. Restart the computer 4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers. 5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)" 6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.
The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....
Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.
Now for the fun stuff:
Sounds like the same problem I've resolved several times in the past on here.
1. Plug in the device. 2. Goto device manager in control panel and remove the device drivers. 3. Reboot if it asks you to, make sure to unplug the device. 4. Goto device manager again, remove the USB hubs. 5. Don't reboot. 6. Goto control panel, add remove software or equivalent for windows vista ultimate. 7. Select creative labs, and uninstall any and every zen related software. 8. Don't reboot. 9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely. 10. Select windows media player select uninstall, or downgrade accordingly. 11. Make sure your zen touch is not plugged in and reboot your system. 12. After system loads, plug in the device and run the firmware software again.
And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.
BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.
you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded
http://us.creative.com/support/downloads/ try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.