Question about Mattel Barbie Girls MP3 Player

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Installation Error Hi There, I am trying to install my daughters Barbie 512mb mp3 player. I am able to run the installation file from the disk but when I go to run the program after it has installed it gives me an error that says "The application encountered an unexpected error. Please restart the application." I have un installed and re installed several times and still get the same error. I have not been able to run the program even once. My computer meets the requirements to use this mp3 player as I have windows XP, 1.7ghz, 512mb ram and 6 gig free on the HDD? Please help as I have one disappointed birthday girl who cannot use her gift :(

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  • steveLam Oct 27, 2008

    Hi Just bought my litte girl one of these Barbie Girls mp3 players and cannot get the software to run at all. It just comes back with "The application encountered an unexpected error, pleaase restart the application". I have tried reinstalling unins then reinst etc. To no avail.

  • Anonymous Dec 28, 2008

    I am having the same problem, with the same error.

  • jeanettebarl Jan 03, 2009

    Hi I am also having problems running the barbie girls 512MB MP3 player program. I get it installed and then when I try to run it I get the error Client has encountered a error and needs to close and sometimes I get the error Tray has encountered a error and needs to close. Does anyone know how to fix this. I have tried everything I can think of including running a scan to make none of the windows XP components are missing and that everything is order. Help me please if anyone has any ideas I would greatly appreciat it as my daughter is getting frustrated it was a Christmas gift.

  • missjbaker Jan 07, 2009

    Brand new sealed in box- installed software from disc. Clicked the barbie icon to begin, but keep getting this message-

    The application encountered an unexpected error. Please restart the application. Then I have sent an error report to microsoft.

    I have uninstalled then re-installed but the same keeps happening.

    Could it be a faulty disc? The software seemed to install OK though.

    Thanks, Jo



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Hi, while trying to troubleshoot this myself, i came upon this very nifty website :D.

I figured out that the application failed to load on my computer because i needed to update my flash. If your flash is already up to date, try the whole reinstall/unin fiasco and see if that works. Now it works just as it should, but if it doesn't work directly on boot up, my guess is that you don't have some requirement that it needs to boot.

Look in the read me file for the complete listing on what is needed for this application to boot and try to going through the software then hardware to see if there are any incongruencies. Good luck :D.

Posted on Nov 01, 2008

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I had the same problem and was shocked to find out it was my fire wall... try to disable it temporarily or allow it to recoginize barbie girl as an "ok" site... good luck.
Once I upgraded my firewall i had no problems.

Posted on Jul 30, 2008


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