Question about Kenmore Elite 45986 Front Load Washer

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Kenmore front loader washer model 11042822201 won't drain and spin

Washer goes through cycles until ready to drain and spin. at this point, i hear a clicking sound and washer won't drain completely and spin. clothes are VERY wet. please help

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  • Toby Norton
    Toby Norton May 11, 2010

    Have you made sure your drain pump is clear? Remove the
    lower front panel. (there are 3 #20 torx screws on the bottom of it holding it on) Once you have the panel off, the white object in the front cneter is your pump. Remove the #20 torx screw out of there too to make life easier. Slide the pump forward slightly so you can raise it. Now, on the front of the pump is a handel that you will need to trun counter clockwise. So after placing something under neath to catch the water left inside the machine ( a large bowl or bucket), turn the know slowly counter clock wise. If there is too much water for your container, screw it back
    clockwise and go empty your container. Repeat until all of the water is out. Once that is done, unscrew it all of the way and slide if forward. You will usually find missing socks, toys, coins and all other kinds of fun objects. While you have the trap out, reach in with your finger to the hole on the right. Try and turn the wheel inside to make sure there isn't anything keeping it from turning (bobby pins, nails, screws, etc) If there is, you will need to unclamp both hoses on the back of the pump and remove any further forign objects. Now re-assemble the unit but leave the panel off. Run a quick fill and drain to make sure all of your connections are tight and you don't have any leaks. Put your panel back in and you're ready to go.

  • Anonymous Mar 24, 2014

    Washer wont drain completely, spin light stays on.

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As I have not received a response, I'm assuming these hints have taken care of your problem. If you have any more troubles, feel free to drop me a note back.

Posted on Jul 09, 2008

Thanks for your solution. It worked!!!!! Our Kenmore front loader is 6 months old and froze as above. We found hair clip in the wheel and once we took it out it was fixed.... thanks... no one from sears could pass that info along!!!

Posted on Jul 11, 2008

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Kenmore front loader washer model 11042822201 won't drain and spin


There is a water pump in the machine which pumps the water out of the outer tub and into the drain, after the wash and rinse cycles.
It is possible that this pump isn't working properly. I think if it weren't working at all, you wouldn't be able to get beyond the wash cycle.

It has been my experience that small articles of clothing may get washed or spun out of the inner tub and into the area around the pump pick up, thus partially blocking the flow to the pump.
It's also possible that the drain hose from the pump to the drain may be partially clogged.
It is also possible that the pump doesn't run sufficiently long to get all of the water out because its' motor gets hot and shuts down or because of a problem in the control mechanism which manages the the starting and run time of the pump.

First, I would unplug the washer from the wall outlet and probe under the inner tub, or possibly remove the tub to see that there is no blockage from clothing.
It's also possible that things left in clothing pockets like paper clips, small plastic items, etc. can get into the pump and lock up the impeller.
If you're sure it isn't blocked you can then run a "short cycle", no load and water only, and watch to see how much water comes out of the discharge hose where it's hung on the drain pipe.
It should gush out, and tub should be free of standing water prior to the start of the first rinse cycle.
If it does not, then you'll have to access the pump and clear it of obstructions or replace it, if defective.

As it drains, it should start spinning slowly, then speed up as it drains; the final portion of the spin cycle is very fast.
Essentially, the spinning tub wrings out the clothes using centrifugal force.

With the water remaining in the bottom of the tub, it would appear that it is:
a) not spinning long enough, or
b) there is something preventing all the water from getting out in the time allotted by the timer to perform this task.


A fair handy man can get to pump either from the rear of the machine with back plate off, or by removing the cabinet cover from the frame, depending on the model of the the machine.

As always - before attempting any repair, UNPLUG THE UNIT!



When clothes are wet at the end of a cycle, check these:

Motor coupler
To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning:
If it's spinning when you lift the lid, the coupler is fine.
If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.

Spin cycle
If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component.
Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning
If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve
Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.




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