Question about Compaq Evo N610C Notebook

2 Answers

Compaq Laptop Problem

I have installed the hardware control program. I still need to set up casheman options. Everything else is ready to go. When I was first searching the internet I found users with the same problem as mine. Same laptop and same symptoms.

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  • 71 more comments 
  • tmac1 Jun 30, 2008

    Having problems finding this on casheman:



    Options Tabs

    Information:
    tick Auto Recover RAM from inactive applications
    If free RAM goes below 70 MBytes
    pause between recoveries 3 minutes
    tick Postpone, etc
    CPU threshold = 70%

  • tmac1 Jun 30, 2008

    I found the missing info on casheman. The config is done.

  • tmac1 Jun 30, 2008

    CPU temp 49 C

    HD temp 53 C

  • tmac1 Jun 30, 2008

    Battery status: high

    Charge: 100%

  • tmac1 Jun 30, 2008

    Wear level 0%. It is a new battery.

  • tmac1 Jun 30, 2008

    Free space on C is 32 gb.

  • tmac1 Jun 30, 2008

    It shows C and dvd (D) and nothing else.

  • tmac1 Jun 30, 2008

    The winnt32.exe was not found. I'm going to have to stop tonight as I am having eye problems. Can we pick up again later? If you can leave me some instructions I can work on them tomorrow.

  • tmac1 Jun 30, 2008

    Service Pack 2

  • tmac1 Jun 30, 2008

    SP2 Version 2002.

  • tmac1 Jun 30, 2008

    OK. Thanks much.

  • tmac1 Jun 30, 2008

    Hi,



    I have run Registry Fixer and CCleaner. Reg Fixer found 69 problems. I don't think there's a log as I didn't select "save log" before running. CCleaner deleted 156.4 mb of files. I have two restore points as you said.

  • tmac1 Jun 30, 2008

    Hi WV,

    I have run the programs and rebooted.

  • tmac1 Jun 30, 2008

    I'm in Southern California in the San Bernardino County area. No fires here now, but we have had plenty in the past.



    Power alarms:



    Low battery alarm:

    Avtivate low battery alarm when power level reaches 10%

    Notification: text

    Action: no action

    Run program: none



    Critical battery alarm:

    Activate critical battery alarm when power level reaches 6%

    Notification: text

    Action: no action

    Run program: none

  • tmac1 Jun 30, 2008

    Onr thing I noticed while looking at NHC is that under ACPI tab, it says that "ACPI Control System is not yet configurated for this system." Isn't that a main component of the power control?

  • tmac1 Jun 30, 2008

    If you mean a normal shutdown, it takes about 30 seconds to 1 minute. If you mean the battery problem, it happens usually about 20 to 40 minutes into a session. If I boot it up again it usually goes down sooner, sometimes after 5 or 10 minutes, but sometimes not.



    I have a serial printer cable and a mouse attached. I have a wireless card but it is not plugged in right now. The problem happens with and without anything connected.

  • tmac1 Jun 30, 2008

    Heres the BIOS info:



    BIOS Version
    COMPAQ - 13100120 EPP runtime BIOS - Version 1.1 686DF v2.47


    I dowloaded and installed Win Audit.

  • tmac1 Jun 30, 2008

    I don't have a CD burner on any of my PC's. Is there another way?

  • tmac1 Jun 30, 2008

    OK, I have the new folder.

  • tmac1 Jun 30, 2008

    I'm not sure what you mean by external card reader.Do you mean something like a usb flash card? I don't have any external memory cards and I'm not sure about built in slots. I'm not sure about the floppy drive insert. I have a user manual online I could check. I have two usb inputs and I two pci slots.



    I'd better give the laptop a rest as it has been on for a while and I have been using it for communications also.

  • tmac1 Jun 30, 2008

    If you let me know what I need I can go out and buy it if it doesn't cost too much.

  • tmac1 Jun 30, 2008

    OK, thanks.

  • tmac1 Jun 30, 2008

    OK, thanks for the info.



    tmac1

  • tmac1 Jun 30, 2008

    OK, got a memory card, Sandisk 2GB at Circuit City. Am at the HP download site and will download now.

  • tmac1 Jun 30, 2008

    Ran the battery update and it popped up a window saying "no update needed".

  • tmac1 Jun 30, 2008

    Yes, the printer plug is long and narrow with lots of pins.

  • tmac1 Jun 30, 2008

    I got the battery from a website that sells compatible batteries. The battery itself does not say Compaq on it.

  • tmac1 Jun 30, 2008

    No, the printer is an old Cannon BJC 2000.

  • tmac1 Jun 30, 2008

    Yes, the laptop is off and the cable is removed.

  • tmac1 Jun 30, 2008

    I believe that the Hardware control program I installed is doing something as the screen goes out after 10 minutes or so if idle and comes back when you touch the unit.

  • tmac1 Jun 30, 2008

    No, I just meant it isn't my normal screen saver. Also, this laptop has always had a login screen come up, even after coming out of a screensaver.

  • tmac1 Jun 30, 2008

    Ran th BIOS and it says "The BIOS image is not compatible with this system."

  • tmac1 Jun 30, 2008

    It says Family of BIOS in ROM update: #864F

    Family of BIOS in system: 686DF



    "The system BIOS will not be updated."

  • tmac1 Jun 30, 2008

    OK, BIOS details:







    SMBIOS Version
    2.3

    BIOS Vendor
    Compaq

    BIOS Version
    686DF v2.47

    Start Address
    0xE000

    Release Date
    10/13/2001

    ROM



    I am trying to disable AVG but not familiar with it yet.

  • tmac1 Jun 30, 2008

    Ran BIOS again with AVG disabled. Same result.

  • tmac1 Jun 30, 2008

    Getting a high CPU temp warning 80 C or higher.

  • tmac1 Jun 30, 2008

    Got a temp warning but selecting icon still shows CPU temp at 49 C.

  • tmac1 Jul 01, 2008

    The unit says N600C on the bottom. I have the Power Options open but don't see an option to calibrate the battery.

  • tmac1 Jul 01, 2008

    If you want to make it tomorrow, that is fine with me. I can feel warm air coming from the fan on the left. I will check the back when I power up again. My air can is empty as I used it for other things so I will get another one. I checked the Power options again and still don't see anything about battery calibration.



    Here is the product info:



    Compaq

    Series PP2040

    N6CP120P430WC25X8L

    EVO N600C

  • tmac1 Jul 01, 2008

    OK, I'm really pleased with the support you have given me. I was about ready to give up on this. I took it to a shop and they couldn't find anything and said I needed a new battery. If I want to sell it sometime, nobody will want a laptop that doesn't run on battery power.



    I have actually paid $25 to FixYA as I paid $15 the other day when we switched over to ASK ME. I guess I didn't have to pay again? I chose the live chat option and someone else came on to help me. I told them I was in contact with you and we ended the session. Maybe I should get a refund?



    Anyway, thanks again.



    tmac1

  • tmac1 Jul 01, 2008

    WV,



    Thanks for the info. Actually, $25 isn't a bad price considering all the attention I am getting but I don't want to overpay either. I will send an email as you suggested.



    I cleaned out the laptop this morning with a new air can. It looks really clean and I didn't see any dust come out. Is there any special way to do that? I want to make sure I am blowing the dust out and not back in. Thanks.



    tmac1

  • tmac1 Jul 01, 2008

    OK, I will start working on it now. Thanks.



    tmac1

  • tmac1 Jul 01, 2008

    OK, I ran the battery update and it said it was not needed. I ran the BIOS and it says that "the BIOS version on your machine is not compatible with this update. Please apply BIOS version 10/17/01 before re-trying this update. The required version can be downloaded from the HP.com website as 686DF_2001.1017 A."

  • tmac1 Jul 01, 2008

    I ran the power management update and it ran but gave a warning: ePower management file(s) failed to self register C:\Program files\compaq\compaq power management\pwrcon32.cpl. I rebooted and checked power options but all looks the same as before, no new buttons.

  • tmac1 Jul 01, 2008

    I think my SanDisk is OK as it has U3 on it. I have inserted it and see a removable disk (F:) folder. It says I have it plugged in to a non-high speed port. Should I use the second port instead? I only have two ports.



    I am actually just west of San Bernardino, near the 15 freeway. A monkey on the loose? Thats a new one!

  • tmac1 Jul 01, 2008

    I will try the power management update again with AVG off. I have the Sandisk in and there are two windows showing, a removable disk folder and a U3 folder. In the U3 folder there is an autorun.inf, launchpad.zip, and launchu3.exe icons.

  • tmac1 Jul 01, 2008

    Ran the power management update again and it worked OK this time. I have two new tabs and the calibrate option is there. Good deal!

  • tmac1 Jul 01, 2008

    I don't see anything in the system tray for U3.Just a folder. Maybe I have to run a setup program?



    I don't have a CD burner. I might be able to borrow one from someone but it would be easier just to buy one. Do I still need one as I thought the memory card was for that?

  • tmac1 Jul 01, 2008

    OK, battery is still calibrating so I guess I should wait until that is done. It's been running about 20 minutes.

  • tmac1 Jul 01, 2008

    Battery calibration is still running. It looks like it could take a long time as it is going backwards now from a full charge and it is only progressing about 1% every 2 minutes. It is now at 85% and going down.

  • tmac1 Jul 01, 2008

    I getting concerned as laptop has been on a long time and is getting warm. CPU temp 52 C, HD temp 54 C. Battery calibration still running.

  • tmac1 Jul 01, 2008

    WV,



    I stopped the calibration program and shut down the laptop as I was getting temp warnings. Program ran for 1hour and 53 minutes and looked like it had a long way to go.



    tmac1

  • tmac1 Jul 01, 2008

    Yes, I'm letting it cool off for a while. It's been off for about an hour now. I have also been on AC power as I didn't know you wanted me on the battery yet. Sorry about that. I'm pretty sure I go straight to a logo screen without any text when I boot up.



    Is it OK to boot up and shutdown with the the Sandisk in? I have it in now and I should be able to boot up soon.

  • tmac1 Jul 01, 2008

    I think I could add a cd burner. I've added memory and network cards before. Would this be an internal or external drive? I will get something to help keep the laptop cooler. Its always been my feeling that they aren't meant to run all the time. Is that correct? Do the newer laptops run cooler?



    Laptop has been off for 1 1/2 hours, is that enough?

  • tmac1 Jul 02, 2008

    Tried a couple of boot options but could not get any text to show. Here is what shows on boot options:



    QuickBoot Enable

    MultiBoot Disable

    Express Boot Popup Delay (sec) [0]

    F10 and F12 Delay (sec) [0]





    Boot Order:

    Notebook Multibay First

    Notebook Hard Drive Second



    F10=Accept, Esc=Cancel







    Under device options theres something called: Intel Speedstep technology. It is set to automatic. Don't know if this has anything to do with the logo or not.



    Bios screen is fairly simple, just four tabs:



    File, Security, Tools, Advanced.



    Tools is just Battery Calibration and HDD self test options.

    Advanced is the language, boot options and device options.

  • tmac1 Jul 02, 2008

    It was only shutting down on the battery though, not on AC power. Is there something different in the way it acts on AC power and on battery. I have wondered this.



    I'm going to call it a day as I have errands to do and my eyes are giving out again. I have problems with the pollution and dryness here.



  • tmac1 Jul 02, 2008

    I can do some testing to see how it runs on the battery tonite and early tomorrow.

  • tmac1 Jul 02, 2008

    Good morning WV,



    Here is the CD/DVD info on my tower.







    Device Type
    DVD/CD-ROM drives

    Device Name
    TKC/EP CD-812

    Description
    CD-ROM Drive

    Manufacturer
    (Standard CD-ROM drives)

    Location
    0

    Driver Provider
    Microsoft

    Driver Version
    5.0.2183.1

    Driver Date
    11-14-1999

    Status Code
    0

    Status Message
    OK

    Class Guid
    {4D36E965-E325-11CE-BFC1-08002BE10318}

    Device ID
    IDE\CDROMTKC/EP_CD-812___________________________V103____\4&13B4AFD&0&0.0.0





  • tmac1 Jul 02, 2008

    My tower is generic and kind of slow at 350 mhz. It is running Windows 2000 Professional. Would that be too slow for a CD burner? I also have an emachines 466 mhz running Windows 98SE.

  • tmac1 Jul 02, 2008

    You asked about a floppy insert for my laptop. No, I don't have one. I'm not sure how to use the pen drive yet. I will have to work on that.



    I have a question: When first troubleshooting this problem, I ran the system file checker to see if any files might be corrupted. It only ran a second and stopped asking for a cd. I selected skip this file and it kept stopping right away asking for a cd. Does this mean I have bad files or I read where it will do that if you don't have a certain folder available.

  • tmac1 Jul 02, 2008

    I ran the two display updates this morning and got no errors. Ran on battery for 50 minutes and all was OK but it has done that before. Testing the battery will take some time as the shutdown happens at different intervals.

  • tmac1 Jul 02, 2008

    OK, I will work on my options and get back to you. Thanks much for all your help.



    tmac1

  • tmac1 Jul 03, 2008

    Thanks. I had pretty much decided to go with the floppy instead of the burner. I am working on an XP CD but I guess I don't really need it now. I'll let you know when I have the floppy. Thanks again.



    tmac1

  • tmac1 Jul 08, 2008

    Hi WV,



    Hope you had a nice July 4 holiday. Mine was quiet with just family and friends.



    I ran the full battery calibration and it looks like it didn't help. On the first try afterwards, the laptop shut off after 15 minutes. I had waited several hours to make sure it was cool.



    One note: when troubleshooting this problem earlier, I used msconfig to modify the startup options. Using selective startup, I booted up in normal mode with everything running but "system services". All went OK until I started the system services, and then it would shut down again. It seems like something in the system services is causing the problem.



    I'm waiting for the floppy drive to come. It should be here in a couple of days. I also got a chill pad and it works pretty well.



    tmac1



  • tmac1 Jul 10, 2008

    OK, I'm doing some testing with limited System Services running. I'm starting with the same ones running when in Safe Mode. One thing I noticed is that in Safe Mode there is a very basic Power Options window. Just Power Scheme settings and UPS. There is no selection that shows whether the system is running on AC or battery. There is no battery information anywhere that I can find.



    I'm still waiting on the floppy drive.

  • tmac1 Jul 10, 2008

    Hi WV,



    From what you have been saying about the fires etc.I was guessing that you are located in either Sacramento or Reno. I looked up the High Desert Special Operations Center and it mentioned Minden, Nv. I know that that is in the Reno area. Is that where you are?



    Here are the running services on my laptop:



    Ad-Aware 2007 Service
    Application Layer Gateway Service
    ATI HotKey Poller
    Automatic Updates
    AVG8 WatchDog
    Backround Intelligent Transfer Service
    CachemanXP
    COM+ Event System
    Computer Browser
    Cryptographic Services
    DCOM Server Process Launcher
    DefWatch
    DHCP Client
    Distributed Link Tracking Client
    DNS Client
    Error Reporting Service
    Event Log
    Fast User Switching Compatibility
    Help and Support
    Hibernation
    HTTP SSL
    Infrared Monitor
    IPSEC Services
    Machine Debug Manager
    Network Connections
    Network Location Awareness(NLA)
    Plug and Play
    Print Spooler
    Protected Storage
    Remote Access Connection Manager
    Remote Procedure Call(RPC)
    Remote Registry
    Secondary Logon
    Security Accounts Manager
    Security Center
    Server
    Shell Hardware Detection
    SSDP Discovery Service
    System Event Notification
    System Restore Service
    Task Scheduler
    TCP/IP NetBios Helper
    Telephony
    Terminal Services
    Themes
    WebClient
    Windows Audio
    Windows Firewall/Internet Connection Sharing(ICS)
    Windows Management Instrumentation
    Windows Time
    Windows User Mode Driver Framework
    Wireless Zero Configuration
    Workstation

    Thanks,

    tmac1





  • tmac1 Jul 10, 2008

    Wv,



    The "Always show icon in taskbar" selection was already checked in Power Options (Safe Mode). No icon is showing.



    I still have Norton installed as I have the Corporate Edition and I don't want to uninstall it if I don't have to. AVG disables Norton's real time protection when it starts although I see some evidence of it still running (DefWatch).



    I am using a Linksys wireless router to access the internet. When I first got this laptop I installed a wireless card and set up wireless access before I found out about the battery problem.

    I currently have the wireless card removed and am using a cable port.



    tmac1

  • tmac1 Jul 11, 2008

    WV,



    I was hoping to be able to copy and paste the services but I guess sometimes we have to revert to the old typing ways!



    I got the floppy drive yesterday. It looks good and I started to insert it into the laptop but there is a small rubber "foot" glued to the bottom in the center of the metal plate. It won't go in with that on. Maybe it was put there for stacking with other parts? I gave it a tug but it is on pretty tight. Is it OK to take it off?



    My testing is going slow and I don't have a lot of time to spend on it now. I also don't like having the laptop drop power all the time as I'm sure that's not good for it. So if it's OK, I would like to wait for the rest of the updates before testing again.



    I sympathize with your personal situation. Sometimes things get rough and you get through them somehow. Theres not much you can do at times except be there for support.



    tmac1

  • tmac1 Jul 12, 2008

    WV,



    I'm here working on the floppy drive. I didn't see any options for the hot swap bay in F10. I don't see any green arrow in the system tray. Do you mean the "safely remove hardware icon?". My system tray is not showing everything probably because of turning on and off services etc. I have turned everything back on. Do I need to prepare windows for the floppy if I power off and swap, and then power on?

  • tmac1 Jul 12, 2008

    OK, I have the floppy drive in and have created two bootable disks.

  • tmac1 Jul 12, 2008

    OK, can I just leave everything running? I'm on AC power.

  • tmac1 Jul 12, 2008

    Yes, the floppy works OK. The rubber "foot" came off easily, as it has temporary stickum on it. I guess I can hot swap devices with the power on also.

  • tmac1 Jul 12, 2008

    Yes, I still have that BIOS version in a folder. When I ran it before, it said "Please apply BIOS version 10/17/01 before re-trying this update. The required version can be downloaded from the HP.com website as 686DF_2001.1017 A."

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I have a problem with my old compaq laptop.. its model no. is 2127AD. i bought new webcam, it is not working to my laptop. when i attached it to another laptop.. it works.. some said, i need to install again the mother board.. but i lost my installer. where i could get that kind of installer for my old laptop? what will i do?? please help me solve this problem.

Posted on Jul 28, 2008

  • aira dale patricia inzon

    i have a problem with my old compaq laptop.. its model no. is 2127AD. i
    bought new webcam, it is not working to my laptop. when i attached it
    to another laptop.. it works.. some said, i need to install again the
    mother board.. but i lost my installer. where i could get that kind of
    installer for my old laptop? what will i do?? please help me solve this
    problem.


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I'll have you download the updates for your laptop once the system is trimmed down and the registry is clean. So, yeah it wouldnt surprise me that there are others. in fact a lot of notebook users end up in the same boat as you, it doesn't matter too much who made the machine. They all use Windows and have an Intel processor in them, therein lies the problem for the most part.

In your case, your ram only being 256 MB is a major component of trouble. You should have at least 1GB of RAM for XP Pro.

Here's the run down on Cacheman. If I gave it already I apologize for being repetitive.

Worldvet

Cacheman Program Window
Tweak Tab
Untick and or tick the following options the the Tweak Tab

Enable these, the others should be unticked (checked):
Autorun
Balloon tips
Beep on Errors
Filename Completion
Font Smoothing
Low Disk Space Checks
System Restore
Windows Key
Autoend Tasks
Create Last Known GC after bootup
Don't restart automatically after Update Installations
Group Similar taskbar buttons
Additional critical worker threads=3
Additional delayed worker threads=3
Hung Applications timeout=3
Limit reserved bandwidth=5
Max IE connections per server=10
Show menu delay=140
Wait to kill application timeout=5
Wait to kill service timeouts=5
Compaq Evo N600c PC Notebook


Options Tabs

Information:
tick Auto Recover RAM from inactive applications
If free RAM goes below 70 MBytes
pause between recoveries 3 minutes
tick Postpone, etc
CPU threshold = 70%

Cache Tab
select Windows controlled

Display:
Tray Icon 1 / Alternate
Numeric Ram Free
Color and background (black is preferred) is up to you.
Tray Icon 2 / Main (not alternate)
Graph CPU Usage - All
Color and background is up to you.

Hot Keys
tick Recover RAM = Ctrl + Alt + R

Misc:
Load cacheman at startup, tick this box leave others empty

Posted on Jun 30, 2008

  • 57 more comments 
  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Double click the cacheman icon in the system tray.

    The first tab in the program window is the information tab:
    the values are in the auto recover section bottom left.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    In your system tray are the icons for Notebook Hardware Control
    Double click any of these and look for the battery references.
    Monitor the CPU temperature and the Hard Drive Temperature and let me know what those values reported are.

    Find the Battery Status area, one of these values monitored is the fatique state.
    What is the fatique state of your battery.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Hard Drive is a little hot. CPU is normal for a laptop but high.

    And your battery? were you able to locate that?

  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    OK. In this area of information is a statement to the health of the battery. This is in respect to the battery's ability to accept a full charge in comparison to when it was new. It is normally referred to as fatigue. I suspect yours should be in the normal range for its age.

    Mine is 15% and is several years old.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Cool. That's great. The NHC is a great tool for monitoring your laptop's health.

    Right click My Computer, choose Explore. Right click Drive C:, select properties. What percentage of drive C is free space?

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Right click My Computer, select Manage. Then disk management, give it a second or two. You should see all the drives on your computer, including removable ones such as a memory card slot or two.

    Does yours have the normal C:; D: CD/DVD and besides removable drives what else if anything is there?


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    OK Too bad Compaq didn't hide a recovery partition.

    Moving on:
    Right Click My Computer, select Search,
    Click on Advanced Options, tick 'search Sub Folders'
    enter the search for what text box [winnt32.exe] without the brackets. Press Enter
    prepare to wait and let me know if this program is found or not.

    In CCleaner you will want to do the following:
    (this can be done while the PC is searching)
    Open C Cleaner, goto Settings, Cookies
    select Cookies for your favorite web sites and any sites where your user name
    and usage data/profile are stored in a cookie file.
    Move those files into the right side window pane.

  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    OK, but please do this first and I'll send some other tasks in a bit.

    Right Click My Computer, choose Properties
    at the top right below the tabs is a set of lines regarding WindowsXP pro. Which SP does it say you are using?

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    There is a SP3 available for XP but do not look for it, as it was withdrawn by Microsoft for incompatibility.

    Create a Restore Point.



    Run Registry Fixer, Choose Analyse and send me the number of problems found.



    The click on fix.

    ===============================================

    Open C Cleaner, go to Options/Settings first when it has started up.
    Set it for normal deletion and untick Run when Computer Starts and
    untick Add to Recycle Bin. And, untick add Open CCleaner to Recycle Bin.



    In the main program interface for C Cleaner, click on the Applications
    Tab. If you are using Firefox, untick Cookies below Firefox.



    Run C Cleaner now.



    When complete Create another Restore Point and then reboot.



    Let me know when you've done this tomorrow and I'll start sending you downloads for your laptop.




  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    You're welcome. Get some rest.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    OK. Bear with me for about 30 more minutes. We are still under siege from smoke from California fires.Are you near any of these?

    I have to go get the update links from HP/Compaq and get those links into a document I can copy and paste to you.

    In the meantime, go directly to Control Panel from the Start Menu and then open Power Options.

    What values are in place in the Alarms tab?

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Yes. However, the NHC is not good at reading the WMI interface from several OEM laptop makers like yours. I have a Dell, as a support tech I got this used and fixed it and upgraded the system I just knew the model and how well it did in use, NHC will not read mine either. I do get hard drive temps, CPU temps and this is what is needed.

    OEMS like Dell, Gateway, HP/Compaq, and a few others do not allow access to the Windows Management Insturmentation layer.

    I know that last part may not make any sense to you the WMI interface. Its a tool used often in large corporate environments.

    Meanwhile, Would you remind me of the time it takes for your laptop to turn itself off?

    Do you have anything attached to your laptop, such as a docking station or external flatpanel, usb keyboard, mouse, etc.?

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Do you recall from previous questions looking up what version your BIOS is using? And what it is?

    If not, go to this page at Major Geeks for Win Audit
    http://www.majorgeeks.com/WinAudit_d4967...

    After downloading, put it somewhere in your directory under My Documents, right lick on the file and choose Create Shortcut. Copy the shortcut to your Desktop. Win Audit doesn't' need to be installed, it runs from its location and audits your laptop's contents. We'll use this to see what version of your BIOS is being used.

    Double click the Win Audit icon and then click on start. When its done, down about 2/3s on the left is the BIOS entry, click on that and then copy and paste the information to me.

    WV

    After the audit and when you go to close it out, it asks if you want to save a report. Don't for now, as we'll be downloading updates and in the end the XP SP3 that's deemed stable by Microsoft.

    With that last part in mind. Can you download the SP3 onto another PC and burn to a CD? I'll be sending you the link that downloads the file and doesn't download and install automatically.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    All the updates for your laptop have filenames that start with SP.

    As this usually causes confusion recalling which one is which.

    Create a folder under My Documents called Compaq Updates and create a subfolder there for each download type, but creating a subFolder titled Bios, Battery, Display, etc and move each SP download to the right folder before applying the update.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Does your PC have a memory card reader or do you have an external Memory Card reader you can use or do use on it?

    I'm assuming your laptop has built in memory card slots. If it doesn't don't you have an external card reader then or can you borrow one?

    I don't think your laptop will stay on long enough to download the XP SP3.

    One of the Bios fixes for your machine is specific to problems with the battery. This isn't a huge file <1MB.

    If you are using your laptop to communicate it needs to rest soon. If you are using your PC, let me know if your laptop will be ready to use.

    Do you have a floppy drive insert that goes into your removable drive bay?


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Yes, give it a rest. Yes, a usb memory card. I'll meet you back here at 3pm

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    OK, a USB pen drive in the 1 or 2 GB range which ever is less, but at least 1 GB and if you can find one at Radio Shack a Corsair Pen Drive of at least 1GB capacity. They are not that expensive and a great tool for transferring files and keeping files such as our My Documents and bookmarks.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Go to this page
    http://h20000.www2.hp.com/bizsupport/Tec...

    Download this and copy to your unique folders and one called battery.

    Read the instructions and run the installer.

    You never know if these things update and fix your particular issue or not, there are other updates I will be posting soon.

    When I tell you to, test your battery out by seeing if it lives beyond expectations or not.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    What type of printer plug is connected to your laptop? Is the long and narrow?

    Next, I'll send you the bios update that also fixes some more issues.

    Specifically this one described below:

    Fixes a problem that could occur in a notebook running on AC power only
    with no battery power available. If it entered Standby mode and then
    lost AC power, it would not come back up normally when power was
    restored.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Its okay, should the update not be needed.

    In addition to the printer cable attached, did you get this battery from HP/Compaq or an after market seller selling compatible batteries?

    WV


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Does the printer it is attached to take a USB connection?

    Because, this type of printer cable takes power from the host PC to communicate with the printer, even if the printer is off.

    To remove the cable, you must turn the laptop off. This is essential as not doing this could damage the internal voltage regulator. So, shut your laptop off and remove the printer cable. We don't want that on your system to see how long your battery life is under a no stress test, that is to say, you just leave the notebook with a/c power disconnected and time the time it takes to power off. Just disable screen saver and standby/hibernate actions under no usage. You get to those screens from Control Panel Power Options. Usually, there is an entry called 'no action' or words to that effect.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Okay, just so you know. Laptop batteries have a chp inside them that communicates with another chip in the laptop. These two chips need to be on the same page so the battery status is reflected correctly and action taken by the laptop accurately reflects the actual status of the battery.

    That's enough science for now.

    Have you shut down and removed the printer cable?


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Here is the page for the system bios update:

    http://h20000.www2.hp.com/bizsupport/Tec...

    You can run this from within Windows and lets hope it doesn't report update not needed.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    This is as opposed to it locking up on you before?

  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    No need to worry now. Let me know when you've updated the bios.

  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Okay, should have said this too. Turn off your antivirus program. Should be able to right click it in your system tray and choose disable. Something like that. Try again.

    BTW, there is a fix that lists its ability to correctly report the version of the laptop you are using.

    But, and this is one of the key issues with your laptop, I conferred with a few colleagues in the last hour and we agree your Compaq was made just before HP acquired the label. So in the crossover there may be some inherent problems. Hopefully, we'll get them mostly resolved before the XP SP3 is installed. Speaking of which, once installed, has to be fixed but the solution comes from Microsoft and only hard part is that it requires you to boot into Safe Mode.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Thanks for the details on the report. Try again with antivirus off, but probably you'll get the same.

    Let me check the HP website again.


  • Glenn Rogers
    Glenn Rogers Jun 30, 2008

    Open WinAudit again, click on start, when done loading click on Bios in the left Pane, Below the main bios data select the Bios Details down to the release date and paste them to me.

    Thanks.


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Alright. As your laptop was new in use during the take over there is bound to be some fault in these pages at HP.

    Close the lid on your laptop and carefully turn your machine over so you can see the manufacturers label. Does the label read model N610C?

    Thanks.

    We'll get to the bottom of this as your bios is way way out of date and this is as I always believed to be the root of your problems and now in to the future if we don't get it solved so hand in there. We also don't want to install the XP SP until this is straightened out. HP has fixes for power management too.

    So. Once you've confirmed the model number, go to Control Panel, click on the Power icon. Do you see a tab in here to calibrate your battery?


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Okay, shut your laptop down for an hour or so. If you get the warning, it spiked and those aren't good. I'm surprised your laptop didn't shutdown again.

    This will give me time to figure out where the actual files are for your laptop. But use your PC to send me the model ID from the name plate and try to see if there is a battery calibration button in Control Panel/Power Options.

    We're rolling into our dinner time soon so I'll get back with you later tonight or tomorrow, depending on how long it takes to get to your files at HP.

    We take several hours in the evening to be together as its the only time we get so, maybe you know how that goes.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Okay, as I thought. I found the bios update for the family that was reported back to you.

    Can you feel air coming out of the vent vanes at the back right of your machine?

    You can reply using your PC by responding back with the link in the latest email you've received from me. Shut your laptop down to cool off.

    If you have canned air handy, once your laptop is cooled down. blow air into those vanes to clear lint, mostly off the cooling fan blades. Yeah, they'll probably get clogged up again but not immediately.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Blow those vents out good. I've got the page with the updates for your model now. On our pages here at FixYa it said in the product listing you had a N610C. I should have confirmed that with you to start with. Its my fault, but will tell FixYa about this.

    Once we get your bios updated and the power management software updated, the calibrate new battery should be there. This will sollve all your problems. I state that with confidence. I'm not toosurprised this has taken so long. It doesn't go too much faster when I have a lapton on my bench there just isn't a whole lot of emailing back and forth. But, using FixYa will have saved you nearly $200. For your 9.95 I'll see $4, whoopee. And later, when you go back to accept the solution. I can't say thank you without loosing the credit. So I'll do all that later when we do have you tested and confirmed with real world tests... yeah another download from Major Geeks.

    BTW, may customers think we get paid by the hour to do this. We are all volunteers who've worked in Free Clinics on the web for years in most cases. As you noticed in your first posting, you ot responses from some real rookies. Well, we old timers (I'm 57) feel youngsters have to learn somewhere. There are a few we'd all like to see booted off the board tho.

    You have a good evening and realize we are at the bottom of this problem


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Yes, you can get a refund on the live chat for certain. I think they credited me with the Premium Support. PS is 9.95 and Live Chat is 14.95, so you have it switched but yes, on the charges you should dispute the 15 charge. Normally, when you end the Live Chat session you are presented with options to choose another expert or refuse. We don't see these screens we're only told about them. You can use email and email Chantelle@fixya.com. That's the only email address I know of and that's who we contact over payments. I don't know who handles these charges with customers. I do encourage you to take action.

    Clearly, and I'll support you in this, a Live Chat session wouldn't have resolved anything given the complex nature of your issues. The Premium Support payment I do think was credited to me as I recall getting a notice of credit to my account around that time and what you say makes sense to me.

    We all engage in so many free support, Live Chat support and Premium Support that we can't track what was paid for what as at present there is no references made. I do keep these notices of credit in my email account for payment accuracy.

    None of us does this solely for the money. We all have business's of our own or work in the field for someone. Its nice to get a little money every month that we all to a man use on our personal computers.

    Thanks for letting me know.
    Worldvet

    I'll meet with you online tomorrow as soon as I'm free in the morning.


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    To clean it any further would require disassembly. Some people are better than others at this. This is a miniature version of a desktop PC and connections inside are easily pulled loose and note easy to reconnect. So, I'd leave it for now.

    Once the updates are installed, especially the power management update (3rd in my list) there should also be a battery calibration utility added into view.

    So here is the list of files to download form HP. The first, may report not needed.

    The second one , requires you to reboot and upon reboot start press F10 to access the bios setup screen. At the bootom of the screen there should be a legend that states press F(?) to load system defaults. Do that.

    The third is the power management update.

    There are many others but these are the important ones so you can use your laptop exclusively to communicate with me.

    These are the downloads for you EVO N600C
    Download these into subFolders as we discussed before and install them in this order. When the second one is finished follow my notes below on what to do on reboot.

    N600C downloads

    Update for battery charger, most likely won't be needed. Do this anyway.
    http://h20000.www2.hp.com/bizsupport/Tec...

    Bios update to run from Windows, turn off AntiVirus first.
    http://h20000.www2.hp.com/bizsupport/Tec...

    Once installed, you will want to reboot and press F10 on reboot start. You will access the

    bios setup pages. Find the F key designation at the bottom of the screen that states, 'load

    setup defaults for all pages' and do that

    Power Management Update
    http://h20000.www2.hp.com/bizsupport/Tec...

    Adds permanent battery calibrate button to control panel/power ptions


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    It looks like the links were truncated I'll try again to get them into this little box. Create a subFolder for each and put them in there so you know which is which.

    Battery external firmware update, may not be needed do anyway

    http://h20000.www2.hp.com/bizsupport/Tec...

    Bios update run from Windoos

    http://h20000.www2.hp.com/bizsupport/Tec...

    You will have to rebboot after this. Upon reboot start press F10 to enter bios setup screens. At the bottom of this screen should be a legend that states: "Press F something to load system setup defaults. Do tihs, its important.

    ePower Mangement update.

    http://h20000.www2.hp.com/bizsupport/Tec...

    You should probably reboot after this one. Once you get your desktop, goto Control Panel/Power Options. There should be a new button in this set of dialog box to Calibrate Battery.

    Let me know how it goes and if you have a question at anytime. Just ask.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Ok, I'll find it. Most bios updates are rollups of all updates. In your case when Compaq was bought by HP, there is probably this hurdle to get the last Compaq update and then the HP rollups should work.

    Give me some time to find it. Meanwhile, go ahead with the power management update


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    I found the bios update mentioned. It is intended to be uesd with a floppy disk. One of the reasons I had suggested the Corsair Pen Drive as it comes as a bootable drive and thus substitutes for a floppy. It has its own internal operating system called U3.

    This doesn't mean, necessarily that the San Disk won't be bootable.

    The CD Drive on your laptop is removable from what is called a multipurpose bay. At the bottom of your laptop and behind it is a sliding tab that when moved will release the CDRom and allow you to insert a floppy drive. Do you have a floppy drive for this bay? BTW, don't try this while the laptop is on, until we setup your machine to remove it at anytime. There is no reason to actually do this unless you're a tech like me who needs to make floppys for PCs while I'm onsite working on a machine.

    Otherwise, insert your pen drive into a USB port. You should here a doorbell like tone and there will be an icon in your system tray that has a green arrow pointing left. Normally, you double click this icon and all removable items on your machine are listed. You select the pen drive and click on Stop. Once the system says its safe to remove, click on OK and then remove it. This sequence is critical and failing to do it right won't kill your PC, but do it often enough and it will hurt your PC.

    When you've inserted the pen drive, you will be prompted on what to do, choose explore. Let me know what you see. We may have to setup your folders to show hidden/system files. I am hoping this pen drive is bootable otherwise we can't bring you laptop up to date. You could ship it to me to finish off but now we're talking fees and not advice inside FixYa and I would have to get permission from FixYa to do this; probably will.

    Let me know about a floppy drive insert or what your san disk drive shows you in explorer.

    PS I see on CNN you have a monkey on the loose near you. I remember San Berdu from 30 years ago. It must have changed a lot over these years..


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    On the power management update. Try it with Anti virus disabled if you had done this, let me know. It is probably dependent on bios updates we are at a loss to install.

  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Your laptop is old enough not to have the newer USB ports called USB 2.0. The other port will be the same.

    That's great you have the U3 OS installed its great. Do you see the U3 logo in your system tray when its attached? You click or right click that to access features. We want to make this pen drive bootable.So, let me have some time to look mine over and see what you'll need to do to accomplish this.

    BTW, there are a lot of utilities you can put on your drive including an antivirus program, a file scavenger among the many. Many people put games on it and carry it to work and get away with this. I consult with our County Commissioners and I've advised them to disallow Pen Drives in the building because the get used to carry data from one office to another and these include personal data of citizens and then teh Pen Drives get lost all the time. Wouldn't you like it if your tax records were lost on a Pen Drive at the Mall.

    The Monkey should be on your local news tonight, its lost in the SB Forest which doesn't mean much anymore.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Good on the power management update working. Remember to turn of anti virus in the future.

    Calibrate the battery now. I can't remember how long it takes but do it now, as much of your problem is related to how the battery communicates its state to the computer.

    Meanwhile, I need time for lunch and to check my U3 pen drive on making it bootable. This is something I've put off doing as it is.

    Tell me, does you PC have a CD Burner, I recall you said no before, just checking. Do you have a friend who does? Because creating a bootable CD from a burner would solve the problem with your lack of a floppy drive.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    No you don't need one. They are nice to have on your tower PC though. They don't cost much and this would only be needed if your laptop is too old to identify and boot a bootable USB device. That is why I mentioned it.

    Its a catch 22, literally, in order to update your bios so it can recognize a bootable USB device you have to update the laptop bios via a floppy drive.

    I'm uncertain. My notebook is from 2000 and I'll see if it recognizes the U3 Pen Drive I have.

    But at the moment I have to go out to the airport and take care of a PC there.

    Meanwhile download and update your display driver with this file. Put it in a subFolder named Display, run and reboot. You'll have to reset screen resolution after rebooting. Go to Control Panel /Display and change resolution to suit.

    Here is the file:
    http://h20000.www2.hp.com/bizsupport/Tec...
    install from subFolder and reboot when done.

    Then, download this to the subFolder Display and run it as well, let me know what error messages you get from both of these files.

    http://h20000.www2.hp.com/bizsupport/Tec...

    Regards,
    WV

    Be back in an hour or so. I don't get a chance to work on the PCs at the airport often and when they call I gotta run.


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    Hi,
    I'm back. Saw what you wrote about the temps. A battery calibration program can run awhile and with a new battery should take a while. But, seems you laptop was able to run for quite a while. Much longer than usual. Yes?

    I'm going to guess you letting it cool down. One answer is to have a cooling pad for your laptop. It snaps into place on the botttom, the power connect to a USB port and fans draw cool air in and blow warm it out the back. People use these to actually use the laptops on their laps. Getting the right one for your laptop is a matter of measuring and looking the offerings over at one of the companies selling these things.

    We'll try and see if your machine will recognize the USB drive at boot time.

    When you bootup, do you get a logo screen pretty soon or do you see lines of text followed by a beep and then Windows starts to load?


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    I asked about the logo screen because we'll need to turn that off to see if your USB device is recognized at bootup.

    We'll also need to enter the system setup pages and change the boot order to include your USB device prior to the hard drive as well as the CD Rom. Do you feel capable of adding a CD/DVD Burner to your PC? If so, having one does have its benefits, a lot of them, like making copies of your DVDs and archivng data as a backup.

    The brand I recommend is Lite On and I get these wholesale around $30. So, if you have a Frys nearby you can get one for around the same. This is in case your Laptop won't boot from a pen drive. I needed you to have a movable storage capability to download the XP SP3 370 MB and copy this over to your laptop, that was why you went out and purchased one. Its also a good way to copy or carry some photos and music with you to share.

    One way to calibrate your battery completely would be if you have a fan, personal or desktop type you can setup where you laptop is running the calibration program and air is blowing across the bottom of your laptop. You would want to put your laptop on something that will raise it up an inch or so like a few cut pieces of wood on either side for even four coasters one for each coaster would work.


  • Glenn Rogers
    Glenn Rogers Jul 01, 2008

    I have to go out again shortly, but won't take as long.

    When you bootup, press the F10 key by tapping on it repeatedly until you see the bios setup screen pages. Somewhere in these pages, and they're all different or I'd tell you where, is what we call the boot order, or words to that affect. You'll know it by how drives are listed. Something to the effect, Drive A, Hard Disk, CD Rom or Floppy Drive, CD Rom, Hard Disk. These values are changed y using the page up/page down keys or arrow keys.Usually there is a legend at the bottom of the screen telling you which keys to use. The other setting and value to change is display logo or not, sometimes this is called 'detailed boot screen', the idea is to get the logo off the screen and see the hardware details during the boot. You'll have to use intuition or if you aren't sure make note of what is offered and send that to me and I'll decipher it for you.

    So, go ahead and leave your USB key in and reboot and see what happens you never know, seems we're on a luck streak right now as it is.

    BTW, you're kinda getting a feel for what techs go through with a strange laptop when it comes in and needs full service. But you haven't see the half of it really. It is just a complex set of operations to see a machine is up to date and working correctly.


  • Glenn Rogers
    Glenn Rogers Jul 02, 2008

    The newer ones run hotter. If you have a Frys nearby they may have a laptop cooling pad in the 30-40 dollar range and you could take your machine in with you.

    I'd suggest an internal CD/DVD burner. The front of your tower needs to come off, we call this part the Bezel. You should already have a CDRom drive installed. Is your tower old, old enough to not have a burner already in it? Win Audit should reveal this and why don't you take some time to download it onto your tower or better yet copy it to your usb pen drive and move it over to your tower using the key. That's what they're for after all data storage and transportation.

    Anyway, you need to remove the usual side, slide the drive in from the front, line the face up with the other disc drive, screw it in place, connect the wide ribbon cable and power and that's about it except for this part and attaching the cable correctly.

    And, I need to know how old your tower is. I'd be surprised if you don't already have a burner installed.

    At the back of DVD and CD drives are a set of pins and a small rectangle plastic part about 1/4" wide that connects to two of the pins in a row of 3 sets of pins. Above these pins or on top of the drive is a legend that tells you what pins are what. Choices are from right to left, Master, Slave and CHS/CS which stands for cable select. Newer towers usually take the plastic part, called a jumper, and jump the two pins in vertical for CS or CHS. On an older machine, the drive with the end of the cable attached is pined Master and the one with the next connector pinned Slave. This is really quite important for the drives to be recognized by your computer.

    After, you reattach the front bezel by seating the top first and then the bottom. And to seat it fully, you probably will have to use the **** of your hand to slam them into place and hear a loud snap as they lock up. In some cases getting the bezel off requires pushing some locking tabs back from their retention position and loosing the bezel. This can be rather tricky with only two hands. The trick is to pull out on the bezel from the bottom of the bezel while putting pressure on the tabs until they release and you continue pressure by pulling outwards until each tab has released. There are tabs on both sides. So this is no easy task. You can always get an external burner that connects via a USB port but it will be slow as molasses and they cost a good deal more. Since you've already learned how to insert PCI cards and memory its time to learn how to do drives too. In fact, you could learn the techniques needed to build your own computer using Fix Ya and running into someone like me who has taught this stuff for years before and there are quite a few of us 'gray hairs' on the board.


  • Glenn Rogers
    Glenn Rogers Jul 02, 2008

    No that your laptop should be cooled off, start it up to find the logo off setting and the boot order location.Once you have the logo off and the computer starts you will see the test scrolling up the screen. You can press the pause key at any time and then space bar to resume. So, have your finger over the pause key to stop the machine and you can see if your pen drive is listed in the devices, some of which are esoteric to you. Your pen drive would be listed as a removable boot device or something like that, it varies from model to model and brand to brand.

    Once you have Win Audit on your tower, right click and create shortcut, copy the shortcut to your desktop. Go back to your desktop and run Win Audit. Look under Hardware Devices, CD/DVD rom drives. Take note of the Device Name especially the last part which is the part number. Send those to me and I'll see if its a burner or not.

    Lastly today with your laptop. This is what I do as I work with it from my coffee table. I had five vertebrae fused a bit over a year ago and had to endure 9 months of recovery so I worked from teh couch when I could and used my laptop mostly. I have it sitting on an old Time Life book, its large enough, under the rear feet of teh laptop I have a ruler with the feet on the top groove of the ruler. This keeps the laptop up and off the flat surface enough to keep the hard drive temp down by 10 degrees. Add a fan blowing gently and it goes down 20 degrees. So you may want to setup you laptop this way when using it until you get a cooling pad for it, which I stated before is a good investment.

    So setup your laptop in a manner I described before or like this and let the battery calibration run completely. When done, your battery will have drained completely. I think your laptop was overheating and shutting itself down based on what NHC has been reporting to you.


  • Glenn Rogers
    Glenn Rogers Jul 02, 2008

    Boot options should be where you turn off the logo, but you may not be able to until we get your bios updated. Compaq was famous for not letting users have too much control over their machines.

    The boot order is where you want the drive bay first, then hard drive, and if there is no option for a removable drive, that doesn't surprise me too much until the bios is updated.

    And looks like the bios update for the initial one that is needed will have to come from a bootable CD as you have no floppy to insert into the drive bay and your pen drive is not recognized.

    My hope is that with the bios updates that fix a lot of problems your power management will be better handled and you'll be able to use A/C with the battery is and not have it shut down. However, it may be shutting down prematurely based upon a spike in CPU temperature. So try putting your laptop on a book the size of a Time Life book and a ruler under the rear laptop feet.


  • Glenn Rogers
    Glenn Rogers Jul 02, 2008

    The tower you have running W2K has the better operating system. Although it is slow, compared to todays computers. With W2K on it it shouldn't be too bad.

    One system file checker. Yes, it would ask for an XP disc when it finds corrupted files. You ran a few file searches for me to see if Compaq had place the original setup files on your hard drive and if they did, the person who gave up the laptop to sell, probably reformatted the hard drive and this removed those files including a hidden drive that would have held the System Recovery Drive.

    You have a couple of gotchas with your machine. One, the laptop's bios was never updated, ever. The bios update needed to get on with the others, especially from HP after HP purchased the Compaq brand don't exist and needs to be updated.

    This bios requires a bootable disc or diskette and without a floppy drive to put into your CD Rom drive bay and your unit's BIOS old enough to not recognize a removable drive such as your pen drive, You are left with having to use a bootable CD Rom you've burned and has the bios update file on it

    You can't run the system file checker because you don't have an XP CD available, any XP CD. My guess is that the XP system put on your laptop was probably the first release, so it needs to be updated to SP1, then SP2 and finally SP3.

    You also need to run the battery calibration program, which actually drains the battery down to zero on purpose. That data is then used to actually report to XP how much battery time actually exists.

    Its really inappropriate for me to ask you about what you're will to invest in money terms into your systems, but you will have to invest something, otherwise you are holding some dead systems, other than being able to check email and cruise the internet to some extent.

    The E Machine has the better CPU, but is using Win98SE, which isn't too good. If you had 98ME that would be a different story. Win98 requires some rather awkward methods to install many things in use today.

    If you buy a CD Burner its going to be slow on either of those two machines if its an external drive.

    You may want to borrow a copy of WinXP. Copies are inconsequential you need a product key to activate them and the product key is the crucial license that can't be traded among family and friends.

    If you can get a copy of WinXP I would use that to run System File Checker and refer SFC to the CD Rom drive letter and let it pick the files it needs. To get you laptop to run on AC with a battery installed is goal one. This I would normally do by updating the bios and installing XPs Service Packs until you are up to date with the software and then the problem will probably go away.

    So, what to do first? This leads me back to the base question now that I know more about your system with this caveat, should you attempt to install XP over itself you would need a product key. The key is usually on a label on the bottom of your laptop from Microsoft. The key is associated with Compaq systems and was sold as a volume license. This license requires the use of a unique XP CD from Compaq, any other would fail to activate. You would be prompted to call Microsoft at a toll free number who then asks for you to provide numbers on screen. You would have to explain the age of your laptop and that no CD exists from Compaq. Microsoft would give you what's called a 'B' key and get you activated.. This would probably happen even if you purchased a consumer release of XP today for around $150.

    An internal CD/DVD burner would run around $40, an external 50 - 60 dollars. A floppy insert for your laptop CD Rom bay less than $20 from an Ebay seller.

    I'll check on the floppy drive insert at Ebay. I think this is the way to go, you check with Frys or similar outlet for an internal Lite On burner. Lite On is the manufacturer. You also see if someone will lend you a XP install CD or a copy of same.

    Meanwhile, I'm swamped today and have a project I have to finish under a deadline right now. There is just going to be a delay for now until we can get your bios on the upgrade path. Should you get an internal CD Burner and run into a question contact me via this thread. If you can find someone to lend you a copy of and XP install CD, we only need to copy the contents to your hard drive. This will make things go faster with SFC.

    I'll do my homework and get this project off my desk and let you know what find on a floppy and you let me know what you do or find.

    Any questions, just ask of course.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 02, 2008

    Here is a floppy drive insert for your drive bay. I'd use the buy it now price and the shipping costs are about right or average. They have a 30 day replacement via credit policy. This rarely happens, especially with these types of hardware.

    This floppy insert will solve all the problems with updating your bios. I know you're sort of fixated on the SFC utility, but your laptop without the updated Bios's isn't going to perform well especially with the fixes that are available to ePower Management Software. This has nothing to do with XPs broken files. The Service Pack updates will fix all those, and we'll use the pen drive to move those SPs from your PC to the Laptop and the floppy to upgrade you bios. A floppy disc allows you to make a backup before flashing the new bios where a bootable CD Rom will not.

    I got my DVD burner for my laptop this way for less than $30.


  • Glenn Rogers
    Glenn Rogers Jul 08, 2008

    There are so many System Services that run it will be hard to determine, remotely, which one is the culprit. But, the OS will load some that are needed no matter what you do in MS Config. That being said, continue with your turning off System Services from MS Config. I'll ask you later to lookup running services and then create a list in notepad you can copy and paste into a post to me. I know most all of them and what their role is in Desktop Environment.

    I'm just stuck right now getting a job off my desk to the County here. Will take another day or two.

    Glad to hear you got the cooling pad. The do work pretty well and will help keep your CPU and Hard Drive much much cooler. You should see this in the Notebook Hardware Control program.

    Here, we have a large military presence, which is called the High Desert Special Operations Center and is used by the Army and Marines to field train those who are headed for Afghanistan. So, Armed Forces day here is bigger than the 4th, which we celebrate on the 5th, since so many locals are out of town for the 4th. And, we get a better fireworks display as the crews who did a 4th, fight with one another to get a job on the 5th, such as ours, we end up with more bang for our buck. We raise money locally to put on the fireworks show and its now in its fifth year and doing really well. So, most of us who live here get a 4th and a 5th.

    I'll contact you on how to lookup what services are running in spite of what you've turned off and since your machine, for now, is running better having turned them off in MS Config, continue to do that.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 10, 2008

    Go to Control Panel, Power Options and in these set of property pages is a check box to always show battery status in system tray.

    That should get you the icon you can roll over to know the level of power you have. And, now that your battery is calibrated it should be accurate.


    To take note of what system services are running, open Notepad, press Windows Key+R and type notepad.

    Then right click My Computer and select Manage. Click on the plus sign for Services, etc. to display the options. Then click on Services. In the following window pane you will notice several columns with column headers seperated by vertical lines. The Header is a button actually. When you click on the header name you will Sort the display first one way and if you click again it will sort in the reverse. Click on the Status Header Button until you have all the Started at the top. Now, type those names in Notepad and when done, copy and paste that into a comment box back to me. I'll be able to analyze those against one of my XP PCs and try to narrow down the culprit in your laptop.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 11, 2008

    Thanks for the list of running services. I'll let you know which ones can be disabled or not in a day or so.

    You do want to use the network cable for now if you can. Norton and AVG together? I'm not so sure about that. Norton is pretty picky, but that wouldn't have an affect with your issue.

    Your primary issue will be resolved when we have your bios completely updated and can install the newer ePower Management update. I've been through just this so many times, but normally the laptop is dropped off and I can spend a week, fixing it and then several days optimizing it as much as possible and then bench testing the laptop under extreme conditions, that's what takes a week and its well worth it as I never see the laptop again unless they are nailed by a virus... which happens to everyone.

    I'm East of Minden along Nevada Highway 95 in Hawthorne. So you can Google Hawthorne, NV and then click on Google Maps and then aerial view. We have a 11,000 ft mountain in our backyard and are an hour and a half from Yosemite and to many Nevada seems desolate but its anything but that We do a lot of activities in old ghost towns at high altitudes, mostly photography and the great outdoors here is just that. We are at 4,500 ft in altitude here, but most places we go to in the Fall are at 6,000 ft and above.

    The smoke is horrible right now and has ruined out normal 50 mile view to about 2-3 miles right now.

    BTW, XPSP3 is out finally and I've downloaded it to one of my computers and will test it soon. When we are done with your machine that will be the last update to perform. Its 370MB in size.

    My significant other, whom we have lived together for years, well her mother was just moved to a Hospice Unit and we are now on the watch. I probably will not attend the funeral, but its hard right now on everyone. I really liked her mother and she will be missed, but her Dad is just about exhausted over what this has taken out of him for the last year or so. So, I've been otherwise preoccupied these last few days and the next few will be hard as well to work and I have another laptop coming in Friday from some Snow Birds who will be in my area for a week or so. I get a lot of Snow Birds as they know they can reach me by email and normally get them fixed via email.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jul 11, 2008

    BTW, thanks for taking the time to write all those services down

    WV


  • Glenn Rogers
    Glenn Rogers Jul 11, 2008

    Yes, you can remove the rubber foot. I'm sure it was there for stocking purposes.

    When you bootup the machine you need to enter system bios setup F10 and find the value, if any, for the hot swap bay, this is where your Floppy and CDRom drive go. There are usually three options, when shut off, anytime, on request. You want this to be 'anytime' or 'on request'.

    You'll have noticed the icon in your system tray that has the green arrow pointing left, to remove the CD from within Windows and insert the Floppy, you click on the green arrow and you now have a list of removable devices on your laptop. Once should be whatever drive is in your hot swap bay, click on that and select stop. Wait until Windows says the service has stopped. There is usually a slider tab on the bottom under the CDRom bay. You slide this over and use the textured ridges to eject this out by hand. So, for now, I'd suggest you do this with the power off.

    Let me know when you've inserted the floppy okay and the Windows Explorer recognizes it as a floppy. Put a blank floppy in it and create a bootable floppy. You right click the floppy drive from within file Explorer and choose, format. The next windows gives you a chance to check a radio button or box to make a bootable floppy. You will want a couple of these for the initial Bios Update will install. Once those first ones are done, we should be able to do these from within Windows.

    Seeing the light at the end of the tunnel,
    Worldvet



  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    Yes, I meant 'safely remove hardware'.

    To show all icons in the system tray, right click the task bar, select properties, untick hide inactive icons.

    Glad to hear the floppy works and you have two floppies ready.

    Cool. You can go ahead and go back to restricted startup services again.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    I'll try to find the very fist bios update again. I thought I had bookmarked it, but don't know what I did with it.

    Once I find that I'll post the url and give you some instructions on how to do this and also what not to do.

    We need to close this thread out as its too big to be manageable and we are now ready to go into the home stretch and update your bios completely and get your laptop running as its supposed to be running.

    So please close this thread and if you're asked to or see an option to rate it, please rate it as Fixed, thanks.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    Let me know if you still have the bios you downloaded that gave you the message that said it needed a previous version instead. It read some thing like, current version xxxxx version required xxxxx. I need to know the version required, so run that bios update again from within Windows and post the required bios to me so I can do a search across Compaq for it and get that to you to put on the floppy.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    Thanks. Did I mention create a new thread by using the Ask Me button. I receive this notice as a New Request and that will start a clean thread.

    I look for that Bios again.

    WV


  • Glenn Rogers
    Glenn Rogers Jul 12, 2008

    Send me a request using the Ask Me button. I found the bios update we need to put on the diskette.

    I need to go into some detail on how to flash from a diskettte and what not to do and why.

    WV


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