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Hi, i have a lexmark x2690 and am trying to install but get an error message and it won't print at all ... not even at test page... it flashes ec1 and the cartridge light flashes but they are both installed and correct best i can tell... can you help ???????

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  • tingeo Jun 30, 2008

    everything except activate the print cart????? how and where do you do that??? thanks

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You more than likely have the color cartridge in the black slot try swapping them.

Posted on Aug 19, 2008

  • Carol Handerhan Nemetz Sep 08, 2010

    It prints the alignment page. That is all, It reads offline

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Did you take the tape off of the print cartridge before you put them in? Did you install the software first then when prompted turn the printer on then plug in the printer (usb) cord to the computer? Did you go into the print control panel and activate the print cartridges that you put in there? Sometimes you have to tell the printer that you installed new print cartridges.

Posted on Jun 30, 2008

  • Shaun Harris
    Shaun Harris Jul 01, 2008

    I have a Lexmark 7100 so it could be different. Like I said not all printers are like that. Let's give this a shot anyway.




    1. Start Menu

    2. Printers & faxes

    3. right click on lexmark x2690 icon

    4. on the general tab click printing preferences

    5. in the new window on the features tab

    6. click on the button printer services

    7. on the services tab in the new window

    8. you can do numerous testing and check your ink levels

    9. when you install a new cartridge you should beable to let the computer and printer know that you did that here

    10. Let me know what happens

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There are a couple of things I think you can try.

First, make sure you have the right driver. You want to download an updated driver version than the one you have from Lexmark.com. Most manufacturers have their driver downloads on their support sites. You may want to try different versions of the drivers, but make sure they are appropriate for your version of Windows.

The other thing you can do...is try stopping and restarting your print spooler.
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Hi gig14789,
Never do a re-install unless you run the un-install software or remove the program from within add/remove programs in control panel. You're software is all messed up now. Lets try this.
Turn off you're printer (press the on/off button). Click the start button & slide up to & click on control panel. Once opened. Double left click add/remove icon & it will open. Find Lexmark & un-install the software by clicking on remove. Un-install/remove anything having t do with the Lexmark printer. When finished close all opened windows. Restart you're system. When windows has finished loading I need you to creat a folder on you're desktop. Name it (Lexmark Z705). Click on the link below.

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Save this link above to you're favorites. (You may need to come here again).

Scroll down the page till you see, Lexmark Z705 - Drivers and Downloads. Click on you're operating system.
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Follow the instruction & on screen prompts. The software will tell you when to power on you're printer.
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Good Luck!

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