Question about SanDisk Sansa e250 MP3 Player

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Rhapsody i cant get rhapsody to open up on my computer

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Make sure your OS is comaptible - if you have Windows ME or prior, it will no longer work. must have XP or Vista.

Posted on Jul 03, 2008

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I cant delete any songs


Hello,

The e200 series players have 2 versions, plus a Rhapsody version.
How to check your version:
On the player
1. Go to the Main Menu
2. Select Settings
3. Select Info
4. Check the firmware version, if it says
v1 it is a version 1
( or Rhapsody
Rhapsody also supports Rhapsody service and channels
USB mode is Rhapsody/PlaysForSure instead of MSC/MTP for
the normal v1
Rhapsody fonts are smooth, antialiased )
v3 it is a version 2

Having a version 2 player, songs can be deleted on the player itself:
1. In playback mode, press submenu.
2. Select the Delete Song item.

For all versions you can delete songs:
1. Making a connection to a computer first.
2. Use the Windows explorer on the computer:
Select "My Computer" on the desktop and go to the internal memory or expansion card of the e250:
Go into the MUSIC folder. Select your songs inside the MUSIC folder and select delete.

Need more information ? Just post a comment.

Dec 31, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

When playing my mp3 the songs that i have downloaded off my pc from a paid site, across the screen of the sansa says synchronize to continue your music subsription. the songs will not play please help me


Even though you should be able to resynchronize the files through Rhapsody in order to update the licenses on the music files, in my experience with this player, you have to go through a long, painful process:
1) Open Rhapsody
2) Connect your mp3 player to the computer
3) Delete the songs off the player itself using Windows Media Player - but make sure you still have a copy of these songs on your computer
4) Reload the Rhapsody songs

If your subscription to rhapsody expires, you will no longer be able to use the songs unless you buy them from the Rhapsody Mp3 Store.

-Tha Mp3 Doctor

Mar 22, 2009 | Audio Players & Recorders

1 Answer

Can't find clip in my computer


This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.


on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=2946 (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

disconect
firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

reconect
open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

disconect
put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)

disconect

reconnect
wait a while updates finish

disconect
verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.


download one new track from rhapsody you never have downloaded before

reconect
transfer that one track to clip
wait for all updates to finish

disconect
verify account, dates on device, check that the track plays properly"

Hope that helps.

http://real.lithium.com/real/board/message?board.id=InstallingRhapsody&thread.id=26724

Feb 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

The screen says" rebuilding the library, please wait"


Rhapsody (if that's the program you're using) uses a database file to store your library information on your computer (locally). Every time you sign into Rhapsody, this database must synchronize its contents with the Rhapsody servers. Sometimes your local Rhapsody database goes out of sync with the main Rhapsody servers, causing trouble with your library or playlists.

If Rhapsody is unable to resynchronize, you may get this error message. This error can also be caused by local database corruption or security settings blocking the connection to the server. To resolve this issue:

1. First, close Rhapsody, then re-open it and try again.
2. Try resetting your Internet Explorer privacy / security settings for Rhapsody
3. If that doesn't work, try resynchronizing Rhapsody with the server running a simple tool called dbclient
To run the dbclient:
Open My Computer.
  1. In the C: drive, browse to Program Files.
  2. Open the Rhapsody program file folder usually named 'Rhapsody'.
  3. Double-click the dbclient program in this folder (Vista users: right-click dbclient and select Run As Administrator).
  4. When the Success dialog box appears, click OK.
  5. Start Rhapsody and sign back in.
Let me know if this works
Hope this will FixYa problem
Moises

Jan 21, 2009 | Insignia NS-DV2G MP3 Player

1 Answer

I can't find my music folder


I would just update the firmware and start over from scratch.
The "Plays for Sure" system only recognizes protected WMA's. The other mode will not allow you to play music period. I've never heard of anyone having that problem with that particular player, but if what you are saying is true, then you will be forced to use only protected WMA files - which means you can never let your Rhapsody or other music service subscription expire. And if there is ever a problem, you will have to delete all and reload.
As an experiemnt load at least one Mp3 format file into the player, and see if it plays fine. If yes, then only use Mp3 files from here on out. They are less problematic.

Sep 06, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Cant find music folder


Change USB mode to auto -IF it is avaialble in the settings menu - see manual for details.

Sep 06, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Cant remove songs


try opening it up in rhapsody or windows media player and delete the songs through there.:

  1. open either rhap or wmp
  2. the devices should be in a tab to the left (rhap) or on the top (wmp)
    1. for wmp, it might be in a tab in a tab
  3. click on the music "+"
  4. and from there delete the music

Apr 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Rhapsody


You need to format the device to remove the preloaded content. This will also remove any mysic you have transferred onto it. First, change the device to Rhapsody Mode. Settings>Mode or USB Mode>Rhapsody. Then connect the device to your computer. Verify the device says "connected". Then open up the Computer Management on your Computer. Right Click on My Computer, Select Manage, on the left side of the Computer Management window, select Disk Management. Then on the right side at the top you will see the 'C' Drive and under that the Sansa e260 as well. Right click on the Sansa and select "format", dont check anything on the next screen, just press Start, or OK. Your device is now empty. Best of Luck.

Sep 11, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Rhapsody


I'm going to try this suggestion from Sansa:

Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

There may still be music hidden in Rhapsody mode that you can't see.

To find this music go to the Tools menu in the upper left corner from any open folder in Windows XP.

Choose the last option, Folder Options

A dialog box will appear, choose the View tab and you will see a list of options.

Find and select the Show hidden files and folders option. Then click Apply, then OK in that order.

This will make any hidden files on your computer visible.

Now open My Computer and double click on the mp3 player to open it.
You should see a few grayed out folders. We will be looking for MUSIC and SYSTEM.

Open the Music folder to see if there are files there to delete.

Open the SYSTEM folder and look for a second Music folder deleting this folder will free A LOT of space..all of the pre-loaded music for Rhapsody channels.

Disconnect the device and check the free space.

May 16, 2007 | SanDisk Sansa e260 MP3 Player

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