a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This means one of the cartridges is defective, they cant align if they cant print. What i did to fix this problem is insert 2 working cartridges and get it to align properly, even if they are low on ink, then lift the cover and the cartridges will move to the center. When this happens pull the power cable out, then insert the full non functioning cartridge. Plug the power cable back in. I tried this with a color cartridge, the color cartridge was non functioning but i was able to print in black. Basically you align the cartridges and then swap them so the printer thinks they are still aligned. The color still doesnt work and it is probably a defective color cartridge.
If you just replaced the ink cartridges, make sure you've removed the plastic tabs that cover where the ink shoots out. If they are old cartridges, make sure that the nozles haven't dried up. Remove the cartridges and dab a cloth (one you don't mind staining) where the ink shoots out, if all the colours show up, it's clear. If you notice very little colour, or none at all, try dampening the cloth and wiping down the cartridges to promote inkflow through the nozles. Hope this helps.
Check Paper light flashes but there isn't a paper related problem
The check paper light may also flash if there are other problems. Verify the following conditions:
Verify that the print cartridge door is closed.
The print carriage may be jammed, follow these steps to correct the problem:
Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
Disconnect the power cord from the all-in-one.
Remove both print cartridges.
Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
Close the print cartridge access door.
Plug the power cord back in.
After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. Contact HP for assistance.
i suspect you are correct in cleaning the unit.inkjets if not used often enough the ink will clog the print head. usually the easiest solution is to keep cleaning unit it works again. other wise to clean the print head manually requires the unit to be completely dissambled. it takes a long time to fix it this way. or if replacement costs are acceptable you can replace it. i would just give it a dozen or so more cleanings.