Question about Microsoft Zune JS8-00001 Digital Media Player

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Microsoft zune digital media player - black

Igot a microsoft zune digital media player for christmas. it came with a usb connector that worked just fine for the longest time with my computer. Now all the usb cable does when i connect my device to my computer is charge the device. It won't display the connected message or download songs or anything else. it just charges it. what can i do to fix this?

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  • Anonymous Jul 01, 2008

    i have the same problem and also my zune will not play any of my songs.



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  • 92 Answers

Try a firmware update....or, reseting the zune.

Posted on Jun 29, 2008


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Bought 2 zune refurbished 30gb players for son's this christmas and understand there is no user guide or!!

Copy and past the link to your browser and you will be able to download the users manual,softwear,etc. Good Luck, I hope this helps

Nov 29, 2009 | Microsoft Zune JS8-00001 Digital Media...

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plug it in the back of a computer in a usb port or into a wall charger to give it some juice.

Oct 27, 2009 | Microsoft Zune JS8-00001 Digital Media...

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My zune will not turn on just a black screen

TrytheZune on a different charger or usb port. If that also fails, and thehard reset did not do the trick either, there is probably an issue withyour motherboard (could be your dock connector or an electronicproblem). There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, soyoucan do it yourself too. Part is availableo nEbay. If you can't do it yourself, have a tech savvy friend do itfor you. If it does work on a different PC, then the issue lies withinyour windows. If you re-install your PC to factory and then re-installfresh zune software it should work.

Oct 08, 2009 | Microsoft Zune JS8-00001 Digital Media...

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Zune USB problem. Connects/Disconnect constantly.

Well the microsoft Guys said that when it appears not to work as expected then you need to reset it. Here is the way to do this. Good Luck!

Sep 19, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Problem with usb

See if there is a newer firmware for your Zune in the Microsoft Support Site. If there is upgrade to the latest firmware and see if it works or If it does not work check if the USB connector is proper and does not have any cuts or damages. EVEN THE LIGHTEST CUT CAN DAMAGE IT.

May 24, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune won't turn on or charge

I have had A zune before the charger that comes with it only works for a few charges you will have to get a differant chager for it, it worked for me

Jan 04, 2009 | Microsoft Zune JS8-00001 Digital Media...

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The screen may have failed or a connector is loose.

I can suggest replaceing the screen, but check the connections first allthought it may be a problem in the mainboard instead of the lcd not working.

Jun 08, 2008 | Microsoft Zune JS8-00001 Digital Media...

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30 gig zune (white)

yes, it can be fixed. offers replacement screens for 89.99 and will even replace it themselves if you decide to send it in to them. at this point in time, you might be better off buying a new zune 30 (considering i got a brown one for my sister for about 60 off amazon over Christmas) or just saving up for an 80.

Jun 07, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Microsoft Zune 30gb black battery/charge problem

When the battery turns green, take it out so it doesn't drain.

Mar 26, 2008 | Microsoft Zune JS8-00001 Digital Media...

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