Print spool issue

Have had my HP pavillion a6330f for 4 mo. Purchased printer hp 6310 all in one. Have not been able to install 2 different printers.

Receiving error: issues stopping installation print spooler , service is stopped and needs to be running for installation, to continue click fix to have the installer start the service.

Have clicked to fix & nothing happens. Have rebooted and to no avail. Very frustrated w/ system. Is this an issue with just the vista os or is it a problem with other os? Do I take it back to exchange or can you assist? Would appreciate any & all information that you can provide. I thank you for your time & consideration in this matter.

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