Question about Compaq Presario 5000 PC Desktop

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"This device can perform faster" popup message when the drive is already plugged into a 2.0 USB port; drive does not get recognized by computer.

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  • Dioxin Jun 29, 2008

    This external hard drive, Maxtor Onetouch III USB 2.0, previously was recognized by the computer when plugged into the same computer on any of the USB 2.0 ports. Now, plugged into any of the USB 2.0 ports, the message pops up: This device can perform faster if you connect it to a Hi-Speed USB 2.0 port.

  • Dioxin Jun 29, 2008

    In the device manager, there is a Yellow Dot exclamation point signal, and under properties there is a Code 10 message: device cannot start

  • Dioxin Jun 29, 2008

    The computer does recognize other external drives plugged into USB 2.0 ports.

  • Dioxin Jun 29, 2008

    This external hard drive, Maxtor Onetouch III USB 2.0, previously was recognized by the computer when plugged into the same computer on any of the USB 2.0 ports. Now, plugged into any of the USB 2.0 ports, the message pops up: This device can perform faster if you connect it to a Hi-Speed USB 2.0 port.

    In the device manager, there is a Yellow Dot exclamation point signal, and under properties there is a Code 10 message: device cannot start

    The computer does recognize other external drives plugged into USB 2.0 ports.

  • Dioxin Jun 29, 2008

    Running Windows XP

    An external hard drive, Maxtor Onetouch III USB 2.0, previously was recognized by the computer when plugged into the same computer on any of the USB 2.0 ports. Now, plugged into any of the USB 2.0 ports, the message pops up: This device can perform faster if you connect it to a Hi-Speed USB 2.0 port.

    In the device manager, there is a Yellow Dot exclamation point signal, and under properties there is a Code 10 message: device cannot start

    The computer does recognize other external drives plugged into USB 2.0 ports.

  • Dioxin Jun 29, 2008

    I have had the Maxtor for less than a year. A few weeks ago, it would not start, but a faint 1/2 interval clicking came from the device. It would eventually be recognized after turning it on & off a couple of times. Now, the clicking is gone & I get the Code 10 in Device Manager.

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It sounds like you should unplug the external harddrive, then uninstall the drivers....then if the external came with any software, install that, if not/then plug in (to the back highspeed port) and see if it works.

Posted on Jun 29, 2008

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There might be any usb driver problem or it happens if you have only back panel usb ...(if there is no front panel usb)
it may also occur if the usb is not enabled in bios settings ....
just have a check with this & all ..
& then give me reply for the further assistance...

Posted on Jun 29, 2008

  • 6 more comments 
  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    or if you have the front panel usb header and the usb is not working then just open the cpu there will be one 4 pin connector with only 2 pins in it (other 2 pins will not be there)coming from the front panel header ...
    just check the connection with that ..
    if that cable is removed means then reconnect it

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    this might also occur if you insert the devices to the front panel usb header like external hard disk etc which needs more power supply
    so just try inserting it to the back panel ....


  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    any doubts reply me
    i am always here to assist you



  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    ok fine then once you check in the bios settings that hi-speed usb is enabled or disabled ...
    if it is disabled means you may face this problem ...
    just try enabling it ....



  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    i think you know how to go to bios settings ...
    when you boot up the pc at the starting before the OS loads keep pressing DELETE key then bios settings will come (in some pc s it is F2)


  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    just have a check & reply me

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    ok buddy Dioxin just have the check in the bios settings ....
    check whether the hi-speed usb is enabled or disabled ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    if you dont like solution just rate it i will go away

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I had the same problem with my Maxtor OneTouch Mini III on my PC (running Windows XP), except that it was intermittent. It always worked with my laptop running Vista. I tried various things, including re-installing the supplied software and installing the vista-compatible version of Maxtor EasyManage (v4.1.0.14) on the PC. This can be downloaded from the Maxtor support site: http://www.seagate.com/www/en-us/support/downloads/ . I eventually solved it (it now seems to be working perfectly) by replacing the USB drivers on the portable hard drive. If you want to try this, you should:

  • download the software installer and save it on your computer (you don't need to actually install the software)
  • within the download, you will then find a USB driver folder containing 14 files
  • copy these files to the Maxtor portable hard drive to replace the identical 14 files already contained on it.
It worked for me! I assume that one or more of the files had become corrupted. I noticed that the USB drivers (unlike the 1394 and security drivers) are not installed on the C drive as part of the Maxtor software, so the Maxtor drive presumably uses the on-board drivers.


found it here



Posted on Jun 29, 2008

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Just go back to device manager and look for any USB device or USB controller that has a exclamation mark if you find that.
Right click on it and update driver because there's a possibility that your USB port don't have the correct driver for it that's whya you have this problem.
After you update the driver and the exclamation is gone try again to check if the USB HDD is already detected by your PC and everything should be working fine..

Hope that helps..........

Posted on Jun 29, 2008

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How to turn off the "Hi-speed USB device plugged into non-hi-speed USB hub"

INTRODUCTION loadTOCNode(1, 'summary'); If you plug in a high speed USB 2.0 device to a USB port that does not have high speed support, you receive the following message: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub
A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub.
For assistance in solving this problem, click this message.You will not get the maximum speed for your device unless you follow the instructions in the message. MORE INFORMATION loadTOCNode(1, 'moreinformation'); To turn off this error message, you must follow these steps: 1. Open Device Manager. To do this, click Start, click Run, type devmgmt.msc in the Run window, and then click OK. 2. Expand the Universal Serial Bus Controllers section at the bottom of the device manager window. Locate and then double-click a host controller that has either the word Universal or the word Open in the title. 3. In the properties dialog box, click the Advanced tab, and then select the Don't tell me about USB errors check box. Note If you turn off this option, all other USB error messages are also turned off.

Posted on Jun 29, 2008

  • Deeps . Jun 29, 2008

    Let me know if this works.if you need more help just reply with comment..

    Please don't forget to rate this solution

    D.i.l.i.p


  • Deeps . Jun 29, 2008

    Device Manager Reports Code 10 for Device and Does Not Assign an Available IRQ


    SYMPTOMS
    loadTOCNode(1, 'symptoms'); When you insert a Personal Computer Memory Card
    International Association (PCMCIA) adapter or add a new device, the device may
    appear in Device Manager with a black exclamation point (!) on a yellow field.
    The device properties may indicate a status of "Code 10," and may include the
    following the informational text or text that is similar to this text:

    This device is either not present, not working properly,
    or does not have all the drivers installed. (Code 10)


    Codes 1 - 10
    loadTOCNode(2, 'moreinformation');Code 1
    This device is not configured correctly. (Code 1)Recommended resolution

    This device has no drivers installed or is incorrectly configured. Update the driver(s) by clicking Update Driver. This starts the Hardware Update wizard. If updating the driver does not work, see your hardware documentation for more information.

    Code 10


    If the device has a FailReasonString value in its hardware key, that
    string appears as the error message. The driver or enumerator puts
    this registry string value there. If there is no FailReasonString in the
    hardware key, you receive the following error message:

    This device cannot start. (Code 10)
    Recommended resolution



    Device failed to start. Click Update Driver to update the drivers for this device.
    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

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Hi,

Try connecting your device to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your device connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because ther are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.

THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects
THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB device.

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your player to another computer to see if the problem is a player problem or not. If it still has this problem with the next computer, it maybe be a fault of the player.

IF YOU HAVE COMPLETED ALL the above mentioned and still have a problem, you should next contact the seller of this machine for further instructions of what to do next.

Posted on Jun 29, 2008

  • Priya darshan Jun 29, 2008

    Please don't forget to rate or accept the solution.

  • Priya darshan Jun 29, 2008

    Ok,Double click on that and select the driver tab..Now update or install the drivers.

    Let me know the result.


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Check to see that you are (still) using the most up to date driver for your USB controller. It is possible that another installation of something has changes the controller on your motherboard.

Also check to see if there is an updated driver for your external drive, motherboard, and chipset.

Let us know how you come on.

Posted on Jun 29, 2008

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  • Compaq Master
  • 13,433 Answers

Its either connected to a usb hub or a port that is not usb2. Try another port directly on your pc.

Posted on Jun 29, 2008

  • 1 more comment 
  • Ekse Jun 29, 2008

    Also you need to partition the disk if its brand new, does it work on other computers?



  • Ekse Jun 29, 2008

    to troubleshoot your code 10 attempt this

    http://www.fixya.com/support/r569923-usb...



  • Ekse Jun 29, 2008

    try my solution about reinitializing the usb ports. if it doesn't solve the problem try the disc on another pc, if the same problem happens there also, it will most likely require service. Got warranty?

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