Question about Compaq Presario 5000 PC Desktop

8 Answers

"This device can perform faster" popup message when the drive is already plugged into a 2.0 USB port; drive does not get recognized by computer.

Posted by on

  • 4 more comments 
  • Dioxin Jun 29, 2008

    This external hard drive, Maxtor Onetouch III USB 2.0, previously was recognized by the computer when plugged into the same computer on any of the USB 2.0 ports. Now, plugged into any of the USB 2.0 ports, the message pops up: This device can perform faster if you connect it to a Hi-Speed USB 2.0 port.

  • Dioxin Jun 29, 2008

    In the device manager, there is a Yellow Dot exclamation point signal, and under properties there is a Code 10 message: device cannot start

  • Dioxin Jun 29, 2008

    The computer does recognize other external drives plugged into USB 2.0 ports.

  • Dioxin Jun 29, 2008

    This external hard drive, Maxtor Onetouch III USB 2.0, previously was recognized by the computer when plugged into the same computer on any of the USB 2.0 ports. Now, plugged into any of the USB 2.0 ports, the message pops up: This device can perform faster if you connect it to a Hi-Speed USB 2.0 port.

    In the device manager, there is a Yellow Dot exclamation point signal, and under properties there is a Code 10 message: device cannot start

    The computer does recognize other external drives plugged into USB 2.0 ports.

  • Dioxin Jun 29, 2008

    Running Windows XP

    An external hard drive, Maxtor Onetouch III USB 2.0, previously was recognized by the computer when plugged into the same computer on any of the USB 2.0 ports. Now, plugged into any of the USB 2.0 ports, the message pops up: This device can perform faster if you connect it to a Hi-Speed USB 2.0 port.

    In the device manager, there is a Yellow Dot exclamation point signal, and under properties there is a Code 10 message: device cannot start

    The computer does recognize other external drives plugged into USB 2.0 ports.

  • Dioxin Jun 29, 2008

    I have had the Maxtor for less than a year. A few weeks ago, it would not start, but a faint 1/2 interval clicking came from the device. It would eventually be recognized after turning it on & off a couple of times. Now, the clicking is gone & I get the Code 10 in Device Manager.

×

8 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 92 Answers

It sounds like you should unplug the external harddrive, then uninstall the drivers....then if the external came with any software, install that, if not/then plug in (to the back highspeed port) and see if it works.

Posted on Jun 29, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 983 Answers

There might be any usb driver problem or it happens if you have only back panel usb ...(if there is no front panel usb)
it may also occur if the usb is not enabled in bios settings ....
just have a check with this & all ..
& then give me reply for the further assistance...

Posted on Jun 29, 2008

  • 6 more comments 
  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    or if you have the front panel usb header and the usb is not working then just open the cpu there will be one 4 pin connector with only 2 pins in it (other 2 pins will not be there)coming from the front panel header ...
    just check the connection with that ..
    if that cable is removed means then reconnect it

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    this might also occur if you insert the devices to the front panel usb header like external hard disk etc which needs more power supply
    so just try inserting it to the back panel ....


  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    any doubts reply me
    i am always here to assist you



  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    ok fine then once you check in the bios settings that hi-speed usb is enabled or disabled ...
    if it is disabled means you may face this problem ...
    just try enabling it ....



  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    i think you know how to go to bios settings ...
    when you boot up the pc at the starting before the OS loads keep pressing DELETE key then bios settings will come (in some pc s it is F2)


  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    just have a check & reply me

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    ok buddy Dioxin just have the check in the bios settings ....
    check whether the hi-speed usb is enabled or disabled ...

  • Dileep Keshavanarayana
    Dileep Keshavanarayana Jun 29, 2008

    if you dont like solution just rate it i will go away

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 282 Answers

I had the same problem with my Maxtor OneTouch Mini III on my PC (running Windows XP), except that it was intermittent. It always worked with my laptop running Vista. I tried various things, including re-installing the supplied software and installing the vista-compatible version of Maxtor EasyManage (v4.1.0.14) on the PC. This can be downloaded from the Maxtor support site: http://www.seagate.com/www/en-us/support/downloads/ . I eventually solved it (it now seems to be working perfectly) by replacing the USB drivers on the portable hard drive. If you want to try this, you should:

  • download the software installer and save it on your computer (you don't need to actually install the software)
  • within the download, you will then find a USB driver folder containing 14 files
  • copy these files to the Maxtor portable hard drive to replace the identical 14 files already contained on it.
It worked for me! I assume that one or more of the files had become corrupted. I noticed that the USB drivers (unlike the 1394 and security drivers) are not installed on the C drive as part of the Maxtor software, so the Maxtor drive presumably uses the on-board drivers.


found it here



Posted on Jun 29, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,487 Answers

Just go back to device manager and look for any USB device or USB controller that has a exclamation mark if you find that.
Right click on it and update driver because there's a possibility that your USB port don't have the correct driver for it that's whya you have this problem.
After you update the driver and the exclamation is gone try again to check if the USB HDD is already detected by your PC and everything should be working fine..

Hope that helps..........

Posted on Jun 29, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 1,257 Answers

How to turn off the "Hi-speed USB device plugged into non-hi-speed USB hub"

INTRODUCTION loadTOCNode(1, 'summary'); If you plug in a high speed USB 2.0 device to a USB port that does not have high speed support, you receive the following message: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub
A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub.
For assistance in solving this problem, click this message.You will not get the maximum speed for your device unless you follow the instructions in the message. MORE INFORMATION loadTOCNode(1, 'moreinformation'); To turn off this error message, you must follow these steps: 1. Open Device Manager. To do this, click Start, click Run, type devmgmt.msc in the Run window, and then click OK. 2. Expand the Universal Serial Bus Controllers section at the bottom of the device manager window. Locate and then double-click a host controller that has either the word Universal or the word Open in the title. 3. In the properties dialog box, click the Advanced tab, and then select the Don't tell me about USB errors check box. Note If you turn off this option, all other USB error messages are also turned off.

Posted on Jun 29, 2008

  • Deeps . Jun 29, 2008

    Let me know if this works.if you need more help just reply with comment..

    Please don't forget to rate this solution

    D.i.l.i.p


  • Deeps . Jun 29, 2008

    Device Manager Reports Code 10 for Device and Does Not Assign an Available IRQ


    SYMPTOMS
    loadTOCNode(1, 'symptoms'); When you insert a Personal Computer Memory Card
    International Association (PCMCIA) adapter or add a new device, the device may
    appear in Device Manager with a black exclamation point (!) on a yellow field.
    The device properties may indicate a status of "Code 10," and may include the
    following the informational text or text that is similar to this text:

    This device is either not present, not working properly,
    or does not have all the drivers installed. (Code 10)


    Codes 1 - 10
    loadTOCNode(2, 'moreinformation');Code 1
    This device is not configured correctly. (Code 1)Recommended resolution

    This device has no drivers installed or is incorrectly configured. Update the driver(s) by clicking Update Driver. This starts the Hardware Update wizard. If updating the driver does not work, see your hardware documentation for more information.

    Code 10


    If the device has a FailReasonString value in its hardware key, that
    string appears as the error message. The driver or enumerator puts
    this registry string value there. If there is no FailReasonString in the
    hardware key, you receive the following error message:

    This device cannot start. (Code 10)
    Recommended resolution



    Device failed to start. Click Update Driver to update the drivers for this device.
    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

Hi,

Try connecting your device to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your device connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because ther are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.

THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects
THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB device.

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your player to another computer to see if the problem is a player problem or not. If it still has this problem with the next computer, it maybe be a fault of the player.

IF YOU HAVE COMPLETED ALL the above mentioned and still have a problem, you should next contact the seller of this machine for further instructions of what to do next.

Posted on Jun 29, 2008

  • Priya darshan Jun 29, 2008

    Please don't forget to rate or accept the solution.

  • Priya darshan Jun 29, 2008

    Ok,Double click on that and select the driver tab..Now update or install the drivers.

    Let me know the result.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 691 Answers

Check to see that you are (still) using the most up to date driver for your USB controller. It is possible that another installation of something has changes the controller on your motherboard.

Also check to see if there is an updated driver for your external drive, motherboard, and chipset.

Let us know how you come on.

Posted on Jun 29, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Compaq Master
  • 13,433 Answers

Its either connected to a usb hub or a port that is not usb2. Try another port directly on your pc.

Posted on Jun 29, 2008

  • 1 more comment 
  • Ekse Jun 29, 2008

    Also you need to partition the disk if its brand new, does it work on other computers?



  • Ekse Jun 29, 2008

    to troubleshoot your code 10 attempt this

    http://www.fixya.com/support/r569923-usb...



  • Ekse Jun 29, 2008

    try my solution about reinitializing the usb ports. if it doesn't solve the problem try the disc on another pc, if the same problem happens there also, it will most likely require service. Got warranty?

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Recently, when I insert a USB flash drive into my laptop's USB port, I get the message: This USB device can perform faster if you connect it to a HI-SPEED USB 2.0 port.


Your laptop has USB1 port and the USB 2 message will appear if you plug an USB 2 device into this USB port.
You maybe able to upgrade the USB port to USB 2 if there is a BIOS upgrade available from the laptop manufacturer's WEB site.
If not you maybe able to get an USB 2 PCMCIA card to install into the PCMCAI slot on your laptop.

Dec 04, 2012 | Computers & Internet

1 Answer

USB Port can preform faster error message


This is because you are plugging in a USB 2 device to a standard USB port, or a USB 3 device into a USB 2 port. The computer is just telling you that if you upgrade the hardware, the device will work faster. Its more of an information message than an error. Your device should still function fine.

Jun 28, 2012 | Dell XPS M1530 Laptop

1 Answer

I have a Kingston Data Traveler 8GB USB Flash Drive which I bought 4weeks ago. Whenever I plug it in one of my usb ports, i get a message which says "USB Device Not Recognized. One of the USB Devices...


The thumb drive might have some fault.
Plug it in other OS mainly windows XP and Linux.
If still same problem persists after tried in Linux, problem is with pen drive.
You can ask for a replacement from the dealer as it has guarantee for 5years.

Nov 30, 2010 | Kingston (DTIU3/2GB) 2 GB USB Hard Drive

1 Answer

Windows 7 64bit with support for USB 2: when I plug my pendrive in a USB port, there's an advice saying that if I plug it into a USB 2 port, it will perform faster. But how do I know which port is USB 1...


I hate this message.
You can use a program like PC Wizard from CPUID that will tell you what all of you pc specs are.

From your specs you may not have usb 2 ports.
Device manager should also say what usb ports you have.

The best ports to use are the ports on the rear of the computer, front usb ports sometimes dont have as much power to drive external hard drives or high drain devices

Jul 10, 2010 | Linare Desktop, AMD Sempron 2200,40 GB HDD...

2 Answers

USB's slow and external drive


For the USB ports, you may want to verify that the drivers for the "enhanced USB" are up to date and for USB 2.0 or 1.1. USB 2.0 ports are generally backwards compatible for 1.1 devices. The "enhanced" does indicate USB 2.0 controller. 30mins to backup 3GB to your external drive is a VERY long time. USB 2.0 transfers data up to 480mbps, but if you get an error message indicating that the device can perform faster on a 2.0 port, you maybe transferring data at 12mbps which is USB 1.1 speed

To speed up the transferring of data, identify which USB contoller in Device Manager is the USB port you're having a problem with, and delete it from Device Manager. Then, plug in your external drive into a USB port its never used before.

As for the naming of hard drives, Hitachi partners with several drive manufacturers including Dell and IBM.

Feb 22, 2010 | Philips Computers & Internet

3 Answers

Usb does not recognise external hard drive


try using all available USB ports......or install chipset driver of laptop...do reply back

Oct 05, 2009 | Toshiba Tecra 8200 Notebook

1 Answer

Dear sir, I am having Transcend 2 GB pendrive but when I insert it in my computer, it gives message THIS DEVICE CAN PERFORM FASTER IF U CONNNECT IT TO HIGH SPEED USB 2.0 PORT and its speed is also ver


If you have a USB port on the back of computer plug it in there. Or use USB extension if it is uneasy for you to plug your pen drive from time to time. From there you can hook up your pen drive much easy.

Apr 13, 2009 | Computers & Internet

1 Answer

Usb not recognised


Hello ak1979 ...

1. You're plugging in your Transend USB flash drive to your computer's USB port (as you've done many times successfully before with this SAME flash drive)?

2. It says "windows not recognise usb drive due to malfunction"?
a. Is that EXECTLY what the error says?
b. Is "it" an error dialog (window that pops up), or an error message from your Windows Event error logs? If a dialog, are there any pertinent error message entries in your Windows Event (System) log [Start > Run > type "eventvwr.msc" (without quotes), then "OK"]?

Try a bit of deductive troubleshooting:
  1. Restart (Reboot) your system [for a fresh start, if you will].
  2. Try plugging in your USB flash drive again, but in a DIFFERENT USB port.
  3. Try plugging in ANY OTHER "known good" USB device into the same USB port(s) used thus far that failed.
NOTE: If you EVER get any indication Windows recognizes the flash drive (like no error msg, or it shows in "My Computer"), IMMEDIATELY perform a "Check Disk" on it:
  1. Start > Run... > type "cmd" (without quotes), then "OK".
  2. Type "chkdsk DRIVE_LTR: /f" (without quotes), then hit "Enter" [where DRIVE_LTR is the drive letter of your USB drive]. EXAMPLE: chkdsk E: /f
Good luck, and please post back:
  • to provide any corrections/updates/clarifications.
  • if you have any further questions.
  • to let me know how things work out.
"Today's the best day of my life...and NOW you're part of it!"

Dec 24, 2008 | Transcend (589307) Media

3 Answers

USB2 high speed not recognize


Try opening up the device manager and unistall everything in the Universal Serial Bus Controllers. Then reboot and let windows reinstall the USB controllers. Windows should now be able to recognize properly USB2 devices.

Feb 22, 2008 | ASUS M2A-VM (0610839149438) Motherboard

Not finding what you are looking for?
Compaq Presario 5000 PC Desktop Logo

250 people viewed this question

Ask a Question

Usually answered in minutes!

Top Compaq Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18386 Answers

Abhinandan  Patil
Abhinandan Patil

Level 3 Expert

568 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a Compaq Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...