Question about Maytag MAH6500 Neptune Front Loading Washer w/Built in Water Heater

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Maytag Fabri-Matic Front loader - water won't enter machine

I was doing my laundry and when I finished one load and started another, the water would not enter the machine. Only the spin cycle all works; however, there is not water and the machine will not operate without the water.

Any ideas why this is? The machine is about 20 years old and I love it -- I would hate to have to get another.

Thank you much for any ideas you may have on this.

Kathy

Posted by on

  • kdeno May 18, 2009

    My Neptune washing machine water does not shut off - while washing a load of cloths the water kept filling the machine and popped open the door and filled my basement with water.

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1) Verify power is getting to the machine. Check for a tripped circuit breaker.
2) Verify water is getting to the machine- First, turn off the water then disconnect the inlet hoses on the back of the washer. Turn water on slowly and verify that is coming out of the hose. If water is coming out then check for any obstruction or sediment in the inlet valves. Clean, if necessary. If there is no water flow, disconnect the hose and look for obstructions or simply replace it.
3) If water is getting as far as the inlet hose connections, then remove the back access panel. Check the inlet hoses to make sure they are not kinked or damaged in any way.
4) If water is getting as far as the inlet hoses, then the problem probably lies in the water valve or water valve solenoid. Time to call in a pro.
That should help you figure it out. Though I would recommend replacement as it is most likely time for a new one.
Thanks,
Lee

Posted on Sep 12, 2008

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Hi Kathy. Let's try to go through this step by step. Is there water pressure in the pipes leading to the machine? You might be able to check this if there is another appliance on the same pipework. If, say, a dishwasher next to the washing machine works OK then the problem lies in the washing machine.
No there is no water there either - then maybe a valve in the pipework has been clogged up with grit from the water supply. This can happen if the water supply company has being carrying out maintenance nearby. Closing and opening the valves in the line can often clear this kind of blockage.
Yes there is water pressure - then check for a kink in the hose leading to the machine.
OK there? Disconnect the machine from the power socket, turn off the water supply to the machine and disconnect the supply hose(s) at the machine. Check the little gauze filter where the pipe(s) go into the machine and clear them of any build-up of grit. If there is a blockage visible it would be a good idea to turn the water back on a little and run the hose into a bucket to get rid of grit in the flexible hoses.
OK there too? Maybe the electrically operated inlet valve itself is jammed shut. When you turn on the power to the machine and start a wash cycle you should hear a click as the valve opens. If you don't, the inlet valve could be clogged up or broken, or an electrical connection may have come off through vibration. If this is the case you may need to get an engineer to investigate the matter.
I hope this helps - if not please give further details if you can and I'll try to think of something else :-)

Posted on Jun 30, 2008

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