I've had the same problems as others, getting thread pulled up under the throat plate. Cleaned, oiled, rethreaded, new bobbin and it still did it. Recleaned, threaded and put in another bobbin. Now it won't even pick it up. Hook seems to be grabbing and bringing upper thread to bottom outside of the hook race.
If it's timing, why would it happen within the first month of ownership? Is the timing something I can set?
I saw the "plans" that were available, but I'm not about to pay for help on a machine that I've had less than a month. I understand the need for someone with an older machine, but I didn't fit into that catagory. There should be some sort of online support for recently purchased machines too.
I resolved the problem by returning the machine and getting another. I hope this one won't have any issues but from what I've been reading it seems as though this is a reoccuring issue with this model. If it's a design issue I would hope that Singer takes note. If it's just a few lemons....well, that happens...but seems to be leaning toward design.
Thanks for the email,
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First thing to always try: Install a brand new needle. A dull, worn, or bent needle will cause great frustration. It is also the least expensive resolution to most problems.
Second: Remove all the threads. RAISE the presser foot. Rethread from the beginning making sure it is threaded correctly.
Pull up the bobbin thread before beginning to stitch and hold the thread tails in the left hand while slowly taking the first few stitches:
Sounds like you've got a thread jam going on. Take the bobbin and bobbin case out, take the needle plate (=throat plate) off the machine, and clean all the lint and bits of thread and other gunge out of there. Reassemble. Rethread with the presser foot up. Fetch up the bobbin thread and pull bobbin and top thread ends under and behind the presser foot. Then start each seam like this:
1. Fabric under the presser foot; lower needle with handwheel or needle up/down key into the beginning of the seam.
2. Drop the presser foot.
3. Hold the ends of the bobbin and top thread behind the presser foot while you take the first 2-3 stitches
4. Drop the thread ends and sew normally.
See also the last pair of photos here: http://www.picturetrail.com/sfx/album/view/22521551
Is the bobbin winder on? If so, turn it off.
Otherwise, is there power to the machine?
And this happened while you were sewing? Cut the thread above the needle eye. Rock the handwheel back and forth firmly to try to cut the thread jam below the needle plate with the sewing hook. If that doesn't work, open the bobbin case area of the machine and try to pull the bobbin case out, cutting any threads you can see with a seam ripper. Still won't come? Take the needle out of the needle clamp and throw it away (it's bent!), and take the screws out of the needle plate (=throat plate) and take the needle plate off after cutting any threads you can reach under the fabric. Keep cutting and pulling out any thread you find, and eventually, you'll be able to turn the handwheel. Clean all the thread bits, lint, and junk out of the area under the needle plate, the bobbin and bobbin case, and the shuttle area... there will be directions in your manual on how to clean the machine, including the shuttle area. Reassemble. Put in a brand new needle, right way around and fully up in the needle clamp. Rethread from scratch.
Always hold the thread ends behind the presser foot for the first couple of stitches of each seam.
See also: http://www.picturetrail.com/sfx/album/view/22521551
try changing the needle also rethread the machine clean under the needle plate & in the bobbin area for loose threads or lint if these suggestions don't help the it's possible that the machine has jumped time & needs to be serviced
try cleaning under the needle plate & in bobbin area for loose threads or lint try using a new needle--make sure the needle is inserted correctly in the needle holder try rethreading the machine top & bobbin if you try all these suggestions & the machine still won't pick up the bobbin thread then it's possible that the machine is out of time & would have to be retimed at a sewing machine shop
Are you absolutley sure you're not getting a problem with stitch formation on, for example, wide zig-zag. Check again, using a different colour top and bottom and make sure that the stitch is being formed properly with only the top colour on top and bottom colour on the bottom. It sounds as though the bottom loop is not being picked-up by the hook properly. Make sure you've thoroughly cleaned-out any fluff under the stitch-plate and remove the hook/shuttle and give the hook race a good clean and give it a single drop of oil, even if you've got the lightweight part-plastic hook/shuttle fitted.
clean under the needle plate where the feed dogs are for lint
also clean in the bobbin area for lint or loose threads
also check for burrs on the needle plate or on the bobbin & case
it could also be out of time
Sounds like you have to take off the throat plate and clean out threads under it. Sometime they ball up and prevent the needle from going down and catching the bobbin thread. You can't see themuntil you take off the plate. Follow the directions. It is easy.
I had a problem with the thread balling up under the face plate, too.
I have a Kenmore 385 16528000. I don't know if with other brands that this will pertain to them, but this was my solution:
I had the needle in the wrong way! The top part of the needle that is inserted into the machine needs to go in with the FLAT SIDE AWAY from you. So I hope that helps somebody!!