Question about HP Photosmart C7280 Printer

1 Answer

Wont send fax

I get an error 350 everytime i send a fax

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  • celltecairco Jul 28, 2008

    C7280 will print documents from various programs, can send faxes if I dial manually. But every time I try to send a fax from the print menu using the drop down menu and chosing "Hp photosmal C7200 series fax" the unit dials the number, you hear it connect and start to fax but then it stops and says fax failed. At this point the solution centre then states the hp printer is offline and after I unplug and re-plug the usb cable in it then says its back on line. It has done this from the moment it was installed last week (brand new unit). I don't want to waste paper by printing the fax and then having to manually fax it. Please help hp support to date are no help at all

    Thanks

    Anne

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1 Answer

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  • Expert
  • 106 Answers

Hi,

Error 350: Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try these steps...

1. Press setup, then go to TOOLS.
2. press okay on TOOLS, then look for RUN FAX TEST. then press okay.
3. It will print a fax test page. Check if everything passed.
4. If it passed everything, try to press setup again, then go to ADVANCE FAX SETUP.
5. Scroll, down and look for ECM (Error correction mode), then press okay
6. Under ECM you will have to options "ON or OFF" try to choose OFF then press OKAY.
7. Now, try sending a fax.

Please let me know if the steps that i gave resolve your issue or not. So that i can still go ahead and give you another possible solution.

Thank you so much.

adonscott

Posted on Jul 07, 2008

1 Suggested Answer

Khalsa007
  • 79 Answers

SOURCE: hp photosmart 2610

HI,

u can try to reset the printer.

1
Take out the cartridges from the unit .
2
Make sure the unit is connected to the wall jack directly without any surge protector.
3
Unplug the power cord from the back of the unit ( without turning off the unit ) .
4
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
6
after one minute turn on the prnter . it will go into alligment phase > let it finish .
7
after its done > try to make a copy .
Note - you can also try the Ok n cancel key combination in place of # and 6 .

Thanks

Posted on May 29, 2008

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