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Top Load Kenmore 20832 that won;t agitate


I have patsed your response to a similar problem below. I think your solution will work for me as well. I just need to clarify that I have to make the repair from the bottom of the machine as there is no access from the rear and removal of the back panel is proving difficult.

Thanks in advance


posted by cmpulley on Jun 23, 2008 Report abuse

Washer filled and when it got ready to agitate it made a loud noise and did not agitate and would not spin. I emptied the machine by pressing on the switch under the lid. I tried other sections on the dial to see if it would agitate or spin and it will not.

Can you help?

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this sounds like the direct drive coupling between the motor and transmission. very common problem and not very expensive. look under the machine and and between the motor and transmission you will see a round rubber coupling and 2 plastic pieces one on either side; they all connect together to mate the motor and trans without a belt.

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  • Hughbwc Jun 30, 2008

    Mike, this was very helpful. I am orederin gteh parts for this repair tomorrow. Thanks and have a great day.

  • Hughbwc Jul 02, 2008


    I was able to replace the coupling and get teh cabinet back together. My problem now is that the water level switch isn't working. It doesn't shut the water off and start the wash cycle.

  • Hughbwc Jul 02, 2008

    Mike that did the trick. It wasn't pinched however I took it off and replaced it and then it worked. I will keep an eye on it for the next few loads. Thanks again.



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  • 481 Answers

  • yes you can make the repair from the bottom. 
  • or you can unscrew and flip back the control panel revealing 2 metal spring clips that hold the case in place. use a screwdriver to release the spring clips and the whole case will come off.
  •  it is a little tricky to put it back on though so you might want to just try to access it from the bottom.
  •  lay the machine down on its side and you can see all the components from the bottom. 
  • start with the water pump (2 metal clips holds it on)
  • then the motor (also has metal clips but larger and may have retaining screws)
  • this will give you full access to the coupling

Posted on Jun 29, 2008

  • Mike Durland
    Mike Durland Jul 02, 2008

    • when you put the case back on did you notice a translucent plastic tube running alongside the wire harness?

    •  this is the water level pressure tube.

    •  flip back the control panel and make sure it is not pinched between the case and the rear panel. 

    • if it not pinched then make sure it is connected to the tub properly, if even a little air gets in while it is filling up it will over flow. 

    • let me know how it turns out.



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Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

Also see the following on how to do it.

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