Question about JVC GR-D20EK Camcorder

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No picture the message appears as "remove lense cap" even when its removed and there is no picture whatsoever on the monitor, what should i do. thank you

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  • Anonymous Jul 08, 2008

    have same problem with jvc...i dont understand this

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  • 34 Answers

The ccd base assy. needs replacing.

Posted on Sep 05, 2008

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was the problem the lense cap, or you do still need assistance?

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It's definitely an internal problem in your camera and it sounds like you don't have any warranty after 5 years. I don't have a step-by-step help guide for you since I don't know about this camcorder but in my opinion, if the camcorder is really that good, it's worth the repairs. Though HD camcorders are getting cheaper these days...

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It says lens cap when lens cap is removed


KEEP UR HAND CLOSE TO THE LENSES, FACE DETECTION IS ACTIVATED OR U RA MAKING PICTURES OR VIDEOS IN THE NIGHT. TRY WHERE THERE IS LIGHT

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I cant find a solution but causes may be :
1. Did you remove the LENSE CAP ?
2. PRobably there is a small switch that tells the camera that LENSE CAP is on or something dunno

About that recording problem
1. LCD Broken?
2. Other technical issues ...

Im not proffesional or anything :P Wish you luck with better people at this D: .

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Mine went back to JVC because it was a design problem. They fixed it for free.

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Try removing the battery, wait 30 seconds, and plug it back in. That may reset the lens cap sensor.

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1 Answer

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there is a repir thing with certain models see below. CCD Failure/Lens Cap Warning Error JVC has received reports that in certain circumstances, the following models may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the probable cause as a failure of the CCD image sensor. Repairs of units exhibiting these problems as a result of a defect in the CCD image sensor will be made free of charge at a JVC Authorised Service Centre even if the unit is outside warranty.
Please call our Consumer Support Department on 0870-330-5000 to obtain your free repair. We apologise for any inconvenience and we appreciate your understanding and support.
Please note that this offer expires on 30th June 2009 and is applicable only to failure of the CCD image sensor.
This information applies to the following models:
GR-D18, GR-D20, GR-D21, GR-D22, GR-D225, GR-D23, GR-D24, GR-D30, GR-D31, GR-D32, GR-D33, GR-D34, GR-D40, GR-D43, GR-D50, GR-D53, GR-D54, GR-D60, GR-D63, GR-D70, GR-D73, GR-DX25, GR-DX27, GR-DX28, GR-DX35, GR-DX36, GR-DX37, GR-DX45, GR-DX47, GR-DX48, GR-DX55, GR-DX57, GR-DX67, GR-DX75, GR-DX77, GR-DX78, GR-DX95, GR-DX97, GR-FX15, GR-FX16, GR-FXM39, GR-FXM393, GR-FXM40, GR-FXM404, GR-PD1, GR-SX19, GR-SX25, GR-SX26, GR-SXM29, GR-SXM30, GR-SXM49, GR-SXM50, JY-HD10.

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10 Answers

No image through view finder or lcd monitor


JVC has acknowledged a fault on their side that will cause certain models to display the "lens cap" error, and they offer free repairs, unfortunately your model isn't on the list. You still might get some consideration, since there are plenty of models from the GR-D series listed. Here's a link to the JVC site : http://www.jvc.com/support/notification/index.jsp?pageID=2 You're not alone though, it's a very common problem also with models that are not listed by JVC. I only heard of complaints by people that JVC refused to help, but it won't hurt trying, maybe they'll give in to public pressure eventually. Good luck

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