Question about Brother MFC 7420 All-In-One Laser Printer

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Lexmark printer won't accept a new or refilled ink cartridge

Hi
My Lexmark printer all in one p4350 won't accept my new ink cartridge, it keeps saying to remove the plastic strip which I have already done, i have wiped it with a damp cloth and tried the cleaning program etc but nothing is working. This is the second cartridge i have now tried. Can you help?

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Are you using a factory new Lexmark cartridge?

Sorry for the bad news that follows.
Extracted from Lexmark’s web site: www.lexmark.com
Lexmark End User Statement of Limited Warranty for Supplies
Lexmark International, Inc. Lexington, KY
Not Covered:
Warranty Service does not include repair or exchange when the problem results from accident, disaster, misuse, abuse, non-Lexmark modification (including refilling, tampered with in any way or remanufacturing), improper storage, malfunctioning equipment, laser print cartridges which are simply empty as a result of normal use, or normal wear and tear. Character or page yield is also not covered by warranty service, as it is influenced by customer application, printer contrast settings, operating environments, printer condition, and paper type.
Don

Posted on May 23, 2009

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