Re: Dell All-In-One printer getting carrier jam message
U can try reseating the cartridges......then try disconnecting & reconnecting the power supply brick & cable assembly.....also, do u get the communication error on the operator panel of the prntr or the computer??
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Turn the printer off and unplug it from the wall. Press and hold the power button for sixty seconds. Open the top of the printer to make the ink cartridge carrier accessible. Grab the ink cartridge carrier with your hand and slowly move it back and forth until it moves freely. Then plug the printer back in and turn it on. That should solve your issue.
the carrier is the part the holds and moves the ink cartridges, I would open the printer like you are going to change the ink and remove and replace the cartridges ... if the carrier does not move when you open the printer then give it a gentile nudge and see if it will move
THE CARRIER MAY HAVE A FINE PEACE OF PAPER STUCK IN THE FEEDER ROLLER OR IN THE ROLLER PANS, REMOVE EVERYTHING, GET A CAN OF AIR AND BLOW IT OUT GOOD AROUND WHERE THE PAPER FEED AND EXITS THE PRINTER, THE CARTRIDGE MAY MAYBE GETTING SNAGED ON THE PRINT HEAD ALSO. SHACK THE PRINTER UPSIDE DOWN TO GET ANY TYPE OF MATTERAIL IN THE MACHINE, IT CAN BE PAPER, PAPER CLIP, STAPLE, PENCIL, ERASER MATTERAIL,
INK BUILD UP ON THE ROLLERS, CHANGE THE TYPE OF PAPER YOU ARE USING, IT MIGHT BE CHEAP PAPER PRODUCTS, LABEL GUM STUCK INSIDE THE PRINTER HOUSING AND EVERY TIME YOU USE IT JAMS.
If possible, shut off the printer completely and manually move the ink carriage to where the cartridges can be swapped out. turn it back on and try again. try to see if some mechanism that holds the missing cartridge in place has swung down and is bumping into something, preventing the carriage from moving past a certain point.
This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.
I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.
The top of my ink cartridge had fallen off and was in the printer... I hadn't seen any paper or anything and was completely stumped, when I picked it up and heard something in there... It was hard to get back on, but now it works!
STEP: Disconnect and Reconnect the Printer Power SupplyTop of Form 1
Bottom of Form 1
Unplug the power cord from the wall socket.
Disconnect the power supply from the back of the printer.
Wait 15 seconds.
Reconnect the power supply to the back of the printer.
Plug the power cord back into the wall socket
STEP: Clean the Contacts and Wick the Ink Cartridge
Ensure the printer is powered on.
Lift the scanner unit.
Open the cartridge latches and remove the cartridges from the carrier
Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back. Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
Using a clean dry cloth, wipe the contacts so that no dust or other contaminants are visible
Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
Replace the cartridges in the carrier and close the scanner unit.
STEP: Verify Each Cartridge Carrier Has an Ink Cartridge
Check to make sure the left cartridge carrier contains a black or photo ink cartridge.
Check to make sure the right carrier contains a color ink cartridge.
Remove each cartridge and examine it to make sure the protective tape has been removed from the contacts and the print head.
Replace each cartridge in the proper carrier.
I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.
I just found that one of the little feeder rollers (??) on the roller bar has jumped out and is sitting (still attached by its spring) on top of the roller bar. I reckon that's curtains for the printer. Am I right or is it repairable?