Question about Dell 924 All-in-One InkJet Printer

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Dell All-In-One printer getting carrier jam message

This is the first time I have had to change the ink cartridge. I must have done something wrong because now I get the error about the carrier jam. After that, I get a communications error.

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U can try reseating the cartridges......then try disconnecting & reconnecting the power supply brick & cable assembly.....also, do u get the communication error on the operator panel of the prntr or the computer??

Posted on Jun 30, 2008

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Hi try these steps

STEP: Disconnect and Reconnect the Printer Power Supply
Top of Form 1
Bottom of Form 1

Unplug the power cord from the wall socket.
Disconnect the power supply from the back of the printer.
Wait 15 seconds.
Reconnect the power supply to the back of the printer.
Plug the power cord back into the wall socket

STEP: Clean the Contacts and Wick the Ink Cartridge
Ensure the printer is powered on.

Lift the scanner unit.

Open the cartridge latches and remove the cartridges from the carrier
Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back.
Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
Using a clean dry cloth, wipe the contacts so that no dust or other contaminants are visible
Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.

Replace the cartridges in the carrier and close the scanner unit.
STEP: Verify Each Cartridge Carrier Has an Ink Cartridge
Check to make sure the left cartridge carrier contains a black or photo ink cartridge.
Check to make sure the right carrier contains a color ink cartridge.
Remove each cartridge and examine it to make sure the protective tape has been removed from the contacts and the print head.
Replace each cartridge in the proper carrier.

Let me know the status.

Regards

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