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Re: the rice getting spoiled
Hygiene is an important thing first the cooker may say you can save it but frankly I take my cooked rice and put it in Tupperware and place it in the fridge, bacteria will grow in a warm environment no matter how tight the lid is on. next the unit will have to be washed and then sterilized with bleach water. then let it sit for more than 10 days to dry you should be ok after that but please save your food in the fridge a microwave will warm a bowl in about 30 seconds.
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You have a strange problem. I use my rice cooker often and the only thing that I can think of that may be casing your problem is if the steam vent is clogged. A clogged vent would cause the steam to condense and run to the bottom.
With the machine empty of food, you could try pouring hot water through the vent to see if this clears any clogs. If it does not, it could be other problems that I can tell you will cost more money to fix than to replace with a new Rice cooker.
I know this thread is old but after much research and trying all the crazy theories on sanitizing the rice cooker I have solved the problem and it should work for you too. EVERY person I've shared this with has reported the same results, rice that keeps for up to a week, nice and hot in the rice cooker as it ALWAYS has, the way you remember when you were a kid.
The problem lies not with the cooker itself but in the water you're using. Yes as simple as that. Let me give you a brief overview. You probably don't know but the tap water you're using most likely is treated with a compound called chloramine. The problem is this compound is also subject to a biological process called nitrification which in turn leads to an accelerated biological process in your rice cooker. This is a very high level explanation and there is much more detailed scientific explanations of the process and issues that are exacerbated by the pipes in your house and at the plant. I will not cover all the technical aspects but if you're wondering why this didn't happen before it's mainly because water was treated with chlorine before, not chloramine.
The bottom line is this. Rinse and cook your rice using ONLY bottled spring water, check the label. If it indicates the bottled water you're using is from municipal sources, call the manufacturer to make sure there is no chloramine. If you do this you will be so relieved and happy, I'll be happy knowing I saved you the frustration and brought rice peace to your life.
Forget about all the special cleaning procedures or equipment testing, I too thought there was something wrong with my fuzzy logic cooker...NOT!!! If you want more in depth information about chloriminated water you can join my Facebook page and read/discuss it: https://www.facebook.com/pages/Chloramines-and-You/339649646128698