Question about HP Photosmart C3180 All-In-One InkJet Printer

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Scanning problem it scans but produces a blank solid-black scan-completely useless

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  • Anonymous Apr 13, 2009

    i have a c4380 that does the same thing...

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  • 106 Answers

Hi,

the black solid line that you were saying, is that vertical or horizontal? But anyways, i just want you to follow these steps...
Step one: Reset the printer

  1. Unplug the all-in-one USB cable from the computer.
  2. Verify the computer and the all-in-one have a three-prong power cord that connects to the power outlet.
  3. Unplug the all-in-one power cord from any power strips or surge protectors, and plug it directly into a wall outlet.
  4. Make a copy or scan, and see if the issue is resolved. If not, proceed to the next step.
Step two: Clean the glass and scanner backing
  1. Turn off the all-in-one.
  2. Unplug the power cord from the wall outlet.
  3. Unplug the power cord from the back of the all-in-one.
  4. Raise the lid.
  5. Clean the glass with a soft dry cloth, or a sponge slightly moistened with non-abrasive glass cleaner or water.
  6. Dry the glass with a chamois, cellulose sponge or soft cotton cloth to prevent spotting.
  7. Clean the white scanner backing with a soft dry cloth or sponge slightly moistened with water, and allow it to dry.

Step three: Try a blank copy
  1. Plug the power cord back into the wall outlet.
  2. Plug the power cord into the all-in-one.
  3. Turn the power on.
  4. Close the lid; do not place any paper on the glass.
  5. Load paper in the paper tray.
  6. Do either of the following:
    • Press Start Copy Black to start a black-and-white copy job.
    • Press Start Copy Color to start a color copy job.
  7. Please let me know if the steps didnt resolve your issue.

Thank you so much...


adonscott

Posted on Jul 04, 2008

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