Question about HP Scanjet G4010 Flatbed Scanner

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HP F380 not working

HI

I own a scanjet F380 and I run windows xp the cable that came with the unit plugs into the USB socket and my computer does not know what it is I run the software that came with it but it does not work to.
Please help

regards Rob

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  • 41 Answers

Do the following:

  1. Unplug the scanner's USB
  2. Right-click on My Computer and select Properties
  3. In the Hardware tab, click on Device Manager
  4. Under Camera's and Scanners remove any HP scanner items that exist already (right-click and delete)
  5. Restart the computer
  6. Install the latest drivers for the scanner from the HP site (don't go anywhere else)
  7. Plug in the scanner
If this does not work, try plugging the scanner into a different USB port and see if it gets detected.

Posted on Nov 27, 2008

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Hi!

First, drivers for this machine are no longer on the HP website, but are linked to the HP website via FTP at this site:

http://www.softwarepatch.com/utilities/hp-3200c.html

Click to "allow downloads" if your browser blocks the connection. I did test the link to make sure it was live.

As to Vista, I'm sad to say that my research indicates that these units will not work reliably on Vista, and that HP plans no new drivers for them. This is one of the biggest problems with Vista. In this case, you not only are dealing with printer port to USB cables (which can be made to work, though I don't think I would advise trying to "daisy chain" them (as you had them before) with adapter cables), but with no Vista drivers either. Some people have stated that they have gotten XP drivers to work, but this is, in my experience, a long shot and hit-or-miss proposition.

Given the low cost of new equipment and the fact that you already own the Vista PC, I'd advise you that the safest and least-likely-to-have-you-pulling-your-hair-out-solution is to buy replacement equipment.

Good luck and please let me know if this helps.

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