Question about HP Scanjet G4010 Flatbed Scanner

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HP F380 not working

HI

I own a scanjet F380 and I run windows xp the cable that came with the unit plugs into the USB socket and my computer does not know what it is I run the software that came with it but it does not work to.
Please help

regards Rob

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Do the following:

  1. Unplug the scanner's USB
  2. Right-click on My Computer and select Properties
  3. In the Hardware tab, click on Device Manager
  4. Under Camera's and Scanners remove any HP scanner items that exist already (right-click and delete)
  5. Restart the computer
  6. Install the latest drivers for the scanner from the HP site (don't go anywhere else)
  7. Plug in the scanner
If this does not work, try plugging the scanner into a different USB port and see if it gets detected.

Posted on Nov 27, 2008

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