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I paid my subscription last April - I have the confirmation and the amount has been deducted from my bank, but I am still getting popup reminders and I am afraid that I am not being covered for any lurking viruses. Your help would be much appreciated.

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  • bourgdubost Jun 29, 2008

    It's Symantec - providing Norton anti virus software. Their contact phone numbers and websites lead nowhere.

  • bourgdubost Jun 30, 2008

    The problem in detail. I pay a yearly subscription to Symantec for them to provide me with the Norton AntiVirus 2008 Upgrade (Windows XP/Vista) (39,12 Eur) plus Extended Download Service (5,21Eur) The subscription falls due in April each year. I paid the required sum, 50,98 Eur (incl. tax) on line on April 22nd.2008. I have the confirmation,
    #1641875123, and I know that that amount has been withdrawn from my Mastercard account. However I am still getting popups, telling me that my subscription is overdue and that I may not be covered for incoming viruses. I have tried going to the Symantec website, but all I can find is information about buying their products - no help when something has gone wrong. I tried ringing their helpline in Dublin, but was told that 'the number has not been recognised'
    I have come to computers late in life. (I am over 70) and get utterly phazed when they start doing as they please!


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Hello, which program is giveing you these pop ups?


Posted on Jun 29, 2008

  • Ekse Jun 29, 2008

    You don't really have to pay for a anti virus software - I've been using avast home for 3-4 years now and I've been very secure. IT has stopped every virus coming my way.

    I really recommend removing Norton and installing avast. it is updated dayly. After you register it you get one year license to it, which is all free.

    In my expert opinion avast home is better than norton which you pay for.


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You are getting pop ups regarding what sir?

Posted on Jun 29, 2008

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  • dewan nafees ahmed Jun 29, 2008

    you need not fear of virus when i am there to help you.

    so dont worry.

    but please explain the problem in detail .

    what subscription you paid? what is the pop up telling you to do?

    do you use a anti virus? if so which one?

    do you use a firewall? if so which one?

    are you familiar about computers and workiing of internet.

    if so you are a_____ ??

    1. new comer

    2. moderate

    3. expert

    please reply to the queries so that it will help us serve you better.

  • dewan nafees ahmed Jun 30, 2008

    Symantec handles technical support through their customer service
    department accessible at the following number:


    You must cycle through their automated menus initially, but will be
    given the option to talk to a a technical support representative who
    may assist you. They say they offer technical support for the
    installation and use of their products.

  • dewan nafees ahmed Jun 30, 2008

    or try this

    Call Symantec Enterprise Sales

    • Call 1-800-745-6054 to speak with a sales agent.
    actually only very big organizations use paid Anti virus softwares.

    for home and small business purpose you can use free anti virus softwares.

    there are many free versions on net and can be downloaded for free.
    they can be kept updated daily for new anti virus updates.

    and hence i would advice you to go for a free software.

    i use Mcafee Anti virus enterprise edition.
    it needs no payments and fee.
    highly secure and very efficient then normal editions.

    if you want i can upload one for you and give the link for downloading.

    please respond if you need one.

    thank you

    sweet rascal


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