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I called Boost support about the same issue and I was told that that particular phone and any other Ic series phone by motorola will not work with Boost Mobile. There was also a few other phones that will not work. Try calling thier support line and requesting the list of phones that won't work. Good luck.
Your phone may state that you need the "special unlock" code but there is no such thing. This issue is rarely solved by powercycling the phone. In many cases the cusomer will have to take the phone to the nearest service and repair center for an exchange.
When you are using a Nextel sim card in a Boost phone, The Boost phone recognizes that it is not the alotted sim and will automatically lock up. This doesn't happen in all cases but it does happen often. There is no way to fix this issue besides replacing the phone, which you can do through warranty if you can not return it to the store.
If this phone was originally a Boost phone, it is more then likley on the IDEN network, which is exclusive to Nextel/Boost. Once the new SIM from the company other then Nextel/Boost is put in the phone, it will ask for a special code- thus rendering the phone useless on the new network. IDEN is only used by Nextel/Boost and another company out of the South called southernlinc.
There is no actual "Special Code". The phone is programmed for one, but it won't work. If you can get to a Sprint Nextel repair center, ask them to use RSS to unlock the codeplug. Also note that many Nextel SIM cards will do this to a Boost phone.