Question about HP PSC 2355 All-In-One InkJet Printer

3 Answers

HP PSC 2355 All-in-One Operating Problem

I try to print, but It sends a sheet halfway and then stops, keeps saying that there is a paper jam,and press continue, it will send then send the sheet all the way through, then repeats the same process over and over, also the cancel light keeps flashing. Help lease from an 80 year old amateur.

Posted by on

  • jockie Nov 08, 2008

    paper was either going straight through or screwing up. Problem was a small part had broken off on the right hand side near the cartridge carriage.

    I tried glue but no good , how do I obtain a new part, otherwise it is new

    printer but not an HP. JOCKIE

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 25 Answers

Introduction When the all-in-one detects a paper jam, the display will read, " Paper jam: Press OK to continue ." The computer might display the following message: " There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. " This document will assist in correcting paper feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. Clearing paper jams CAUTION: All paper jams must be removed from the back of the all-in-one through the rear access door. Pulling the paper from the front of the unit rotates the paper feed roller in the wrong direction and can cause damage to the all-in-one.

  1. Turn off the all-in-one and unplug the power cord.
  2. Turn the all-in-one around so the back of the unit is facing out.
  3. Open the rear access door:
    1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    2. As the door shifts to the right, pull the door out slightly to release.
    3. When the door is released, gently remove the door by sliding the door out and to the left.
    Figure 1: Removing the rear access door HP PSC 2355 All-in-One Operating Problem - c00212276.jpg
  4. Inspect the pressure rollers on the access door. They should be clean and rotate easily. If needed, clean the rollers with a soft lint-free cloth lightly moistened with water (distilled water preferred). If the rollers do not rotate easily, they may need to be replaced.
  5. From the access door opening, gently remove the jammed paper.
  6. Remove the paper stack from the paper supply tray. Discard any paper damaged or bent.
  7. Re-stack the reload the paper into the paper supply tray. Push the stack into the tray until it stops.
  8. Re-seat the rear access door:
    1. Insert the two posts on the right of the door into the holes on the right side of the opening (as shown in the figure below).
    2. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    3. As the door shifts to the right, push in the left side of the door to lock it into position.
    Figure 2: Rear access door posts c00212277.jpg
  9. Reconnect the power cord and turn on the unit.
Causes of recurring paper feed problems If paper feed problems occur repeatedly, one of the following might be the cause:
  • Something is obstructing the paper or print cartridge path. Open the cover of the all-in-one and check for obstructions.
  • The rear access door is unlocked or improperly seated. Follow the steps above to remove and re-seat the access door.
  • The paper width guide is not positioned against the paper. Adjust the paper width guide against the edge of the paper.
  • The paper is not supported. Paper should be flat and smooth with no folded, torn, or rough edges. Some glossy and/or coated papers, or reused paper (already printed on one side) can experience a higher incident of paper feed issues.
  • The paper tray is not fully extended.
  • The paper feed rollers need cleaning. Over time paper fibers and dust will stick to the rollers and should be removed. See instructions for cleaning the rollers below.
Paper jam message displays but no paper is jammed The print carriage might be jammed. Follow these steps to correct the problem:
  1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
  2. Disconnect the power cord from the all-in-one.
  3. Remove both print cartridges.
  4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
  5. Close the print cartridge access door.
  6. Plug in the power cord.
  7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
  8. If the error recurs, contact HP for assistance.
Envelopes The envelope flap can move with the grip of the rollers and cause paper feed problems. Use envelopes with a rectangular flap and/or tuck the flap inside the envelope when printing. The print is skewed or crooked A small amount of skewing is not unusual with printers. When there is too much skewing, the following steps can help reduce the amount.
  1. Adjust the paper width guide to fit against the edges of the paper stack.
  2. Verify that the rear access door is properly seated and locked into position.
  3. Remove the rear access door and clean the paper feed rollers (see the instructions at the bottom of this document).
More than one sheet of paper feeds in at the same time Several paper caused problems can result in more than one page feeding into the unit. Check the list below:
  • Reused paper (paper already printed on one side)
  • Torn or folded paper
  • Textured or coated paper
  • Unsupported specialty paper
To determine if the paper is causing problems, try using clean, undamaged sheets of plain white 70 - 90 g/m2 (20 - 24 pound) inkjet paper, such as HP Multipurpose or Bright White paper. If this paper feeds correctly, the problem is probably with the other paper. Cleaning the paper feed rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: PHP PSC 2355 All-in-One Operating Problem - c00212278.jpglers c00212278.jpg
  1. Turn off the all-in-one and unplug the power cord.
  2. Remove the rear access door (as describe above in this document).
  3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
  4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
  5. Re-seat the rear access door.
  6. Plug in the power cord and turn on the all-in-one.

Posted on Jul 08, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

There is a lever to the right of the head cleaning mechanism that will be broken. I do not know where to obtain a replacement, but if you still have the broken section you could try to glue it back on

Posted on Jul 16, 2008

  • johnrking Oct 11, 2010

    This is exactly the problem. I couldn't prevent the paper from feeding halfway, then stopping and reporting a paper jam. On my PSC 1610, the broken part was to the immediate left of the inkwell (after manually moving the print heads out of the way). If gluing doesn't work, time for a new printer.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 446 Answers

Chance are you might mistakenly sent the file repeatedly, usually happens to users! in this case the file that was sent might be corrupted, you can turn off the machine, and reset your computer again as a simple step to resolve this( if you saw a different mesage on the top of your paper this is the indication that the file is corrupted at all)

Posted on Jul 14, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Cannot print - keep getting paper jam message - after pressing cancel button, paper keeps feeding into machine w/ paper jam message again


Hi

try cleaning the paper jam first
check out the following link,this should help you a great deal

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265823&cc=us&lc=en&dlc=en&product=422000

Jul 14, 2009 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

Hp psc2355


it could be somehow i think there is still a presence of paper on the printer, the sensor that senses the jamming mode was somehow interrupted or tripped, ( even if ther is no paper) if you could check this again and find out it would be helpul to identify what causes your problem.

cancel all docs on your PC also

hope this helps

Aug 01, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

HP PSC 1610 All-in-One paper jam


ur printer paper feeder gears r jammed or misaligned. kindly get ur printer serviced from a good technician.dont worry its a normal problem.wish u success

Mar 11, 2008 | HP PSC 1610 All-in-One Printer, Scanner,...

1 Answer

Paper feed problems


Set your printing job in print preview you can adjust inexact spaces in four corner of sheet of papers./ do't print w/out prvieew
it will wasting ink and papers.

Oct 31, 2007 | HP PSC 2355 All-In-One InkJet Printer

4 Answers

HP PSC 2355 paper jam


I had the same problem. When I inspected the printer inside I detected that on the right sight of the metal thing that's guide te cartridge holder some plactic piece had broken.

When I glued it, everything went OK for a couple of minutes. Because of the presure on that plastic nock it broken again and the same error appeared on the screen.

Sep 21, 2007 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

HP PSP 2355


the only thing that can be done is to go to your printers and faxes folder and looking for your HP printer icon, right click on it and select uninstal, switch off and remove printer from the usb port Next go to add/remove programmes and look for any HP printer software listing and uninstall it and restart the pc. If you have the installation cd that came with the printer reinstall the driver and when prompted reconnect the printer to a usb port preferebly a different one than before if you have spare and continue. reset the HP printer to the default printer if not already been prompted to do so by the software and try again printing, if the result is the same the printer itself is faulty and requires servicing or replacing

Jun 24, 2007 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

Out of Paper. Load Paper Error


Check
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265823&cc=nz&lc=en&dlc=en&product=422000&dlc=en&lang=en

"
s.gif
HP PSC 1600 and 2350 Series - Paper Jam or Paper Feed Problems"

When the all-in-one detects a paper jam, the following message appears: Paper jam: Press OK to continue . The computer might display the following message: There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. This document will assist in correcting paper-feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. s.gif Clearing paper jams

Jul 28, 2006 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
HP PSC 2355 All-In-One InkJet Printer Logo

1,586 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Vinaya Kumar...
Vinaya Kumar...

Level 3 Expert

1121 Answers

Seeker5211
Seeker5211

Level 3 Expert

1088 Answers

kakima

Level 3 Expert

98829 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...