Question about DeLonghi EAM3500 Espresso Machine/Coffee Maker
I have a eam 3500 and the milk frother has stopped working,tried cleaning the lid but still not working any ideas, unit is only a couple of months old
I purchased a unit second hand for my wife's birthday today. It's only 4 months old, got it home, tested it, same problem... No froth!
I've read all the posts here and all were very helpful troubleshooting guides however they did not solve the issue.
Understanding how the frothing mechanism functions is half the battle in figuring out the solution. It's a simple vacuum type system. No doubt you've read about checking the orings. This is definately the first thing to check however if this is not the reason then consider the following.
The larger of the white tubes that has the red and black oring inserts deep into its port on the tap. Why? It pushes steam past the milk pipe directly into the chrome frothing tube which causes a vacuum essentially drawing milk up it's hose creating the froth. What you can't see without further investigation is that on the underside of the tube centered between the red and black orings is a small hole. This hole is responsible for drawing the milk upwards. If this is blocked, and it probably is then no milk and no froth. Use a really small screwdriver to carefully clean the white tube both from the front and the little hole underneath.
So in conclusion. Any air leak between the red and black orings will prevent the vacuum required to draw milk up the tube and alternatively any blockage of the milk channel will also obviously prevent the flow into the frothing mechanism. Hope this helps.
Posted on Jan 10, 2010
Called customer service. issue was, if you look at the hook where milk container connects, you should see two rings, green and black, if you don't this is what causing the issue. they send me new once w/o questions asked...
Posted on Jul 19, 2008
FIXED! This drove me nuts as the machine had been sent back twice and has had two new sets of couplings and lids; problem still not resolved.
But today - bingo - the problem was the lid not fixing on the coupling properly. To check if this is the problem - you should notice some steam residue at the back of the lid. It might be an o ring problem, but I found it was not moving on to the the coupling far enough. So changing the o rings would not solve the issue (in my case).
So, get a sharp knife and whittle a couple of millimetres of the top/back of the lid (where the triangle is / above the top port). This is the point where protrudes the furthest at the back. Doesn't have to be straight - slight curve is more than fine.
Then whittle a millimetre or so from the two parallel points just below the coupling (the two spouts which the jug connects to). This is on the plastic cover - which can be removed by one screw. The jug rests against these so not to damage/wear the plastic covers.
Reducing these areas will allow the jug lid to be fitted closer to the seals, and thus creating a tighter bond.
Hopefully, after this, you'll get a nice lot of foam for your morning fix.
Shame support engineers and customer services could not fix the problem; slight modification to the plastic cover and lid would have done it.
Posted on Dec 18, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 09, 2011 | Nespresso Aeroccino Automatic Milk Frother
Jul 04, 2011 | Miele CVA 4062 Stainless Steel
Jun 07, 2011 | Gaggia Brera Coffee Maker
Feb 15, 2011 | Nespresso Aeroccino Automatic Milk Frother
Sep 15, 2010 | Nespresso Aeroccino Automatic Milk Frother
Sep 14, 2010 | Nespresso Citizmilk C120
Jan 30, 2010 | Saeco Milk Island Automatic Frother -...
Jan 09, 2010 | Coffee Makers & Espresso Machines
Nov 10, 2009 | DeLonghi EAM3500 Espresso Machine/Coffee...
1,738 people viewed this question
Usually answered in minutes!