Microwave serial # xr2004675 superba
heating food - explosion while in heating process-
open door - door heavy - small curved piece falls out
should we use? me thinks that thou needs a repair man, no?
mary ann kowalcyzk
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Check whether there is a proper power supply. Look to see whether the cord is connected to a grounded 3-prong outlet and the cord is fully plugged in. If the electrical system is built-in and no power cord is visible, replace or reset the household fuse or circuit breaker.
Some basic microwave operational steps may affect whether the microwave is heating. Open and close the microwave door, as the unit will not function with the door open, and push "Stop/Clear" to cancel any previous settings, such as the timer, which do not heat the microwave oven.
Setting the Microwave
Once the power to the microwave has been reset, or verified as working, and the microwave is ready to run, select a new cook cycle and press "Start" to see if the microwave begins to run and cook food as expected. Allow the food to cook for the alloted time and then open the microwave door and check to see if the food has cooked or heated. Choose a longer cooking time and restart the microwave if food is heating but is cooking slowly.
If all efforts to troubleshoot the function and power to the microwave still do not get the appliance heating food as expected, there may be a repair issue that needs to be addressed. Contact professional technician for advice.
Please check your door safety interlock switches. Find them inside on the side opposite the hinge. If they measure open both with the door open and the door closed, they must be replaced. You are looking for one or more micro switches.
These switches are how the device knows whether the door is open or not - forget what YOU know about the door - the device must know the door is closed in order to turn on the heat.
I suspect the door lock interface switch(es) are burned out. Unplug it, be mindful of the 25,000 volts in the silver thing. Check the micro switches (look where the door closes on the top right side, probably) two positions, normally open or normally closed. check them for proper operation.
Micro switches are the most common of microwave failures because most of us open the door while the machine is running causing arc at the switch and burning up the little contacts.
As long as the door latches correctly there should be no danger. Some items will cause loud "explosions" in a microwave, such as whole potatoes when the skin has not been pierced. If the food contains pickling spices for example, the seeds will explode with a very loud sound like a gun.
As long as the oven continues to heat, there may be no other problem. But I suggest you stay near the unit when using it. Watch for smoke and be alert for strange odors. You don't mention the age of your oven but if it is new you can call GE customer care at 800 432 2737.
I have not gotten a solution for this problem. I thought your website said one of the experts would respond for free. Seems like that must have been a hoax to give you the opportunity to sell me something. Shame on you!
I am still waiting for the free assistance, as advertised.