Question about Lexmark X1290 All-In-One InkJet Printer

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Color when printing a test page, the color is way off, it has blue lines and light in color. Ink is full. How do I get to the setting to adjust the test page?

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  1. Hold the cartridge upside down, with the bar-code label facing you.
  2. Take a damp paper towel and use it to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
  3. Continue doing this until the printhead looks clean.
  4. Then dab the cartridge on the towel to make sure the ink is flowing.
  5. Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
    1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
    2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.


Repeat the process to improve the results in the test page.....

Posted on Jun 29, 2008

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Solution : Print the Troubleshooting Print Quality Pages and Make Sure the Colors Are Accurate CAUTION: Use of inks other than Genuine Xerox Solid Ink may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer.
To print the Troubleshooting Print Quality pages:
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  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Problems], and then press the [OK] button to print the test pages.
  4. Go through the pages and find the Light Stripes Test page.

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  5. NOTE: If the colors do closely match, the problem is not related to the printer's hardware. There is no hardware adjustment available on the Control Panel for calibrating individual colors.

  6. Create a document consisting of a full page (100% fill) of the color not printing correctly, or download and use one of the resource files provided in the table below. For example, if cyan ink is actually printing black, create a document that is a solid fill of cyan, or download and open the Cyan fill page provided in the table below.

    IMPORTANT: Make sure to set the Print Quality mode in the print driver to "Standard" and the TekColor Correction to "None" before performing the next step. This will allow the job to purge only the problem color. Other settings may cause the printer to use a percentage of the other ink sticks.

  7. Print approximately 50 - 100 pages of the document, as necessary, until the printed color returns to normal.
IF THAT DOESN'T SOLVE THE PROBLEM TRY THIS: http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=156,E=0000000002703198886,K=8233,Sxi=10,Solution=obj(964)

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Lexmark x1270 wont print color even though the cartridge is full.


A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below:

1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.

The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

Next, try this printer self-test by following the steps given below:
1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know.

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It sounds like your blue ink may be running out.
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uninstall ur printers driver and re-install it. This will deffinetly solve your problem but then also giving u a word of caution repair your windows Operating system. Its easy just put ur cd and do whatever it asks until repair comes and put it on repair option. your spool.exe is corrupt by virus

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1 Answer

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You may clean the cartridge by following the steps given below:

1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "All Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

Next, try this printer self-test by following the steps given below:

1. Turn the power to the printer "off."
2. Press and hold the "Paper Feed" button.
3. Press the "Power" button once while continuing to hold the "Paper Feed" button.
4. Keep holding the "Paper Feed" button until one sheet is cycled through.
5. The test is continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, let us know.

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1 Answer

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Hi George,

It sound's like an ink-feed issue:

1) Dirty heads, even after cleaning
2) No-ink or poor quality ink
3) Damaged head: some are part of the cartridge, some are not
4) Air bubbles in ink

The test page is typically not as hi-res nor as saturated as a
photo print. The hi-res photo puts the greatest demand on the print head.

The color lines you see are actually lines of missing color,
where the head has failed to deposit ink, so one or two primary
colors are missing from the complete picture.

For example missing yellow will make a blue line.
Missing magenta will make a green line
Missing cyan will make a red line.... etc..

Clean the heads again and again, print again and again,
hoping to flush the system.

BUT, keep in mind that cleaning wastes huge amounts of
ink and tiny little cartridges of ink cost more than many new printers.

Martin

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3 Answers

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In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.

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