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forcing it closed usually ends badly...stripped or sheered gears.TRY putting pressure on the lense durring power up...if it feels like it will move let it go....next using a small jewelers screw driver try to pull the lense open ...may take a bit of playing...be patient!
Hi! Better check it with qualified technecian. It might damage everything if you force it. The lense broke inside. It needs to be replaced or adjust the screw to lossen so that lens will go back to its original position.
Please feel free to comment.
If the lens is stuck out then you will find it is usually one of a few reasons.
1. Check the batteries. (obvious I know).
2. The camera has been dropped or knocked.
3. The camera has grit or dirt in the lens mechanism.
Providing the batteries are ok then 2 and 3 usually mean a professional repair. The lenses tend not to be something that the average home user can remove and take apart. The cost of repair also might be more than the camera value so you will need to find a good repair shop near you and get a quote.
hi my name is steve i am somewhat familiar with the 735 photosmart,2 things to fix this yourself is go to hp.com,look up your camera model and download your firmware your problem is error 106 your zoom lense is stuck plug your camera up to the usb and go on to hp.com youll find the firmware there follow the instructions after you download it the comp. will send the firmware right to your camera and presto your fixed your camera will opperate properly and your camera will have this up to date firmware its like a flaw with these and the firmware will fix it free of charge let me know if everthing is sucessful after and take care.
Hi Katherine,my name is steve i had this problem ,not to many people know but the photosmart 735 had issues with the lense sticking there is what they call firmware for the problem go on to hp.com under drivers\firmware type in the model# and it will give you just one firmware update this will correct your lense from sticking your comp. will fix the problem you just have to hook the camera up when you download the firmware from hp.com and if done right no repairs needed and you just fixed your problem free of charge,and let me know if all goes well because anyone out there that has this problem with there lense sticking just need to update camera with the firmware free of charge at hp.com.
This is exactly how my problem started. Then after repeated attempts to turn it on or off the lense actually stuck in the on position. After GENTLY forcing it in the off position, it began turning on and would immediately turn back off. After reading every problem posted that had to do with the lense I figured that the lense had somehow worked it's way of the "track or gear" that moves it in and out. I don't recommend this solution unless you figure that the cost of having it repaired proffesionally would be more than to replace the camera (I am a trial and error type of repair person). On my camera, also an S6, when the lense came forward and began to retract, I GENTLY held the lense in place for just a second. I repeated this probably four or five times until it "worked itself" back into the proper position. It does make the clicking noise while doing this which made me a bit nervous but it worked. The camera actually even seems to be focusing better which leads me to believe that possibly it hadn't been quite right for a while. AGAIN... you have to decide if the cost of proffessional repair is worth it to you. I am not a pro but this worked GREAT for me. Hope it helps.
Digital camera need to initialize when you switch them on. Rather like booting a computer, they need to get themselves ready for work....
It sounds like yours is stuck in a position where it has gone beyond the bit where it is told to get ready, so it sits there waiting to be told :-(
When cameras get a thump, sometimes the mechanism can be knocked into a position that it was never designed for.
Firstly, look at the lense. Check that it has not extended slightly further than it should have. If it has the small servo motor that drives it may not engage correctly. With the power on, you could try gently applying pressure to the front of the lense (not the glass), to see if you can persuade it to retract. If it does retract, it will probably work.
Next, the lense may have been knocked slightly out of line, use the same process as above.
Have a look down the lense from the front of the camera. Can you see the shutter? This is black in colour and should closed. If it is half open use a cotton bud to move it slightly and see if that is enough to get things moving again.
Finally, you could try removing the battery/batteries, leave them out of the camera for two minutes then reinsert them and try again.