Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag neptune "mold"

There is a seal between the door and tub. Its right when you open the door. It gets mold that I can't get off. Do I have to replace the seal or is there a product out there that can clean off the mold?

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  • Anonymous Jan 28, 2009

    I have mold on the rubber lining - all black at the lower half. I have tried many solutions. I would like to replace the gasket but for that the service prvovider wants to charge $75/- to come to the home and give an estimate! Maytag customer service is not so helpful.Now they have suggested me to use affresh cleaning solution. I will just give it a try for the last time

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  • I have used straight bleach mixed with a little dish detergent (palmolive works best).
  •  the detergent acts like a surfactant to hold the bleach to the surface while killing the mildew.
  •  leave it on for 20-30 minutes then rinse thoroughly with hot water.
  •  it worked for me.

Posted on Jun 29, 2008

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1 Answer

Mold on the seal


In the front load type washing machines you have to leave the door open after using it to allow everything to dry out. If you dont do this it will cause mold to grow on the door seal and inside the machine. So remember to leave the door open . Hope this helps you.

Feb 01, 2011 | Maytag Neptune Washer

1 Answer

My Neptune washer leaves an odor in my clothes


The first thing to do is to CHECK IN AND AROUND THE RUBBER DOOR BOOT (called a bellow) for small articles of clothing (like socks and underwear) that may have gotten lodged in behind the rubber. Pull the rubber back where it meets the wash tub and look behind it. It is common for small items to get stuck here, become forgotten and start to mildew. You should check this area after each wash and clean it periodically to get rid of the formation of soap scum, mold, and mildew. HINT: When you get ready to wash a load of towels, take a dirty towel and clean the door boot thoroughly (including the areas behind the rubber). Immediately place the towel in the wash and run it on a sanitary cycle. This way you eliminate the need for cleaning rags.

PERIODICALLY RUN THE WASHER ON A CLEANING CYCLE. Place the washer on the hottest setting you have (usually a Sanitary cycle) with nothing but bleach in the wash tub. Some newer models actually have a "Clean Cycle" available now just for this purpose. This helps keep the wash tub, drain lines and pump sanitized.

CHECK AND CLEAN THE DRAIN PUMP FILTER. Accumulations of debris in the drain pump filter can also cause odors. HINT: If you own a shop vac, pull the drain hose from the standpipe at the wall and pull a vacuum on the line. This will drain any residual water left in the tub, pump and drain lines BEFORE you remove the drain pump cover. This will prevent a messy clean up later.

LEAVE THE DOOR OPEN IF POSSIBLE. When not in use, leave the door open to allow the tub to air out and to keep mold and mildew from forming on the door bellow. I know this may not be desirable in some households with small children. If too much mildew forms on the rubber and it cannot be removed, replacement of the bellow may be required.

NOTE: This problem is common with front loader style washing machines. The doors on these machines have an air tight/water tight seal that is great for sealing the washer during the wash cycle, but can be terrible for collecting small garments and for not allowing the tub to properly air out when not in use. Following these simple preventive measures can go a long way towards preventing harmful mold and mildew, and towards extending the life of the door bellow and pump.



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.!!!!^^^

Jun 20, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune Superstack water accumulation and odor


The first thing to do is to CHECK IN AND AROUND THE RUBBER DOOR BOOT (called a bellow) for small articles of clothing (like socks and underwear) that may have gotten lodged in behind the rubber. Pull the rubber back where it meets the wash tub and look behind it. It is common for small items to get stuck here, become forgotten and start to mildew. You should check this area after each wash and clean it periodically to get rid of the formation of soap scum, mold, and mildew. HINT: When you get ready to wash a load of towels, take a dirty towel and clean the door boot thoroughly (including the areas behind the rubber). Immediately place the towel in the wash and run it on a sanitary cycle. This way you eliminate the need for cleaning rags.

PERIODICALLY RUN THE WASHER ON A CLEANING CYCLE. Place the washer on the hottest setting you have (usually a Sanitary cycle) with nothing but bleach in the wash tub. Some newer models actually have a "Clean Cycle" available now just for this purpose. This helps keep the wash tub, drain lines and pump sanitized.

CHECK AND CLEAN THE DRAIN PUMP FILTER. Accumulations of debris in the drain pump filter can also cause odors. HINT: If you own a shop vac, pull the drain hose from the standpipe at the wall and pull a vacuum on the line. This will drain any residual water left in the tub, pump and drain lines BEFORE you remove the drain pump cover. This will prevent a messy clean up later.

LEAVE THE DOOR OPEN IF POSSIBLE. When not in use, leave the door open to allow the tub to air out and to keep mold and mildew from forming on the door bellow. I know this may not be desirable in some households with small children. If too much mildew forms on the rubber and it cannot be removed, replacement of the bellow may be required.

NOTE: This problem is common with front loader style washing machines. The doors on these machines have an air tight/water tight seal that is great for sealing the washer during the wash cycle, but can be terrible for collecting small garments and for not allowing the tub to properly air out when not in use. Following these simple preventive measures can go a long way towards preventing harmful mold and mildew, and towards extending the life of the door bellow and pump.



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.!!%5

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1 Answer

Mold in washer door seal


Wash it with bleach, that will kill the mold dead. do it once a week when you wipe your washer down you will be in charge of the mold

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2 Answers

I have a Maytag Neptune 1st Generation and the washer door gasket always molds, how to clean and how to prevent molding


The Maytag MAH300AWW was the first generation front load washer. Your MAH5500BWW is a much newer version and has a boot drain and door venting to minimize the mold. Just be sure your drain (bottom center of the boot) is clear. Use a solution of 1/2 cup of Granular Dishwashing Detergant and 1 cup of Chlorine Bleach added directly into the tub. Run the machine through a hot was cycle (with NO clothes inside) every few months and this will reduce or eliminate the mold.

Dec 30, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My front-loading Frigidaire washer has black mold on the rubber seal. How can I get rid of the mold? And can it be prevented?


Clean with bleach solution and a Mr Clean Magic eraser.

leave the door open to dry out the machine from now on.

Nov 08, 2009 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

I need to replace the molding door boot seal on my Maytag Neptune front load washer, where can I get instructions?


you need to first unplug the unit. next you need to remove 4 screws that hold the dispenser lid on. next open the door remove 4 screws. remove the door and the out side panel. next located to the top left and right you will see a bracket with a 5/16 bolt remove them and take the bracket off. next lift the lid. you will have access to the door seal. you will see a spring at the top that is the band that holds the seal to the tub. the front of the seal just peels off. when putting the band and spring back on may be a little tricky. get one side up to the top gett a piece of duct tape and secure it. so that you can properly get the rest of the band on without fighting with it. get some vise grips and pull the spring over and attach to the part that is tapped. let me know if this helps or if you need more instructions.

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1 Answer

Water won't completely drain from tub. Door seal is very moldy.


Had a simular problem. In my unit the water was not visible in the drum but you could hear it when you turned the drum by hand.  The answer as told to me by the Maytag repair man:  The machine is designed to hold the water after the cycle is complete.  As he was replacing the boot seal he suggested to just leave the door open so the seal will dry out and not mold.  This has been working for the past several years.  No mold has appeared on the new boot seal.  

From another source I read that the water is left in the machine for balance. 

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1 Answer

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youust replace it, and start from scratch. From day one you have to maintain the boot with Affresh, whipe out water

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2 Answers

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How old is the washer? Did you try straight bleach on a towel and placed over the "mold" spot for about 5 minutes, be sure to wear gloves. Then scrub with a small brush being careful not to splatter bleach on yourself and rinse well. May need to replace the seal. I always leave the door cracked open after every use to "dry" out the inside and the boot. I also leave the drawer pulled out when not in use for that area to dry out as well. I have never had mold on the door seal of my Neptune washers, only the water holes above the dispenser drawer.

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