My three-year old RX500 does not print more than one or two colors only, and not completely. I have no error messages. I replaced all the low ink cartridges, I re-downloaded the driver, performed nozzle check, nozzle clean. Nothing. I have tried to connect the printer to a different computer, turn things off and back on, re-boot,....nothing. The Epson help site is useless. I have been using after-market cartridges for some time without problems. I tried with an Epson original black ink cartridge ($20) : it shows full, but I do not get a single drop of ink from the black nozzle.
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first go to your start menu. Then click on Printer and Faxes. When there right click on your printer and select Properties. When this window opens go to the General tab; then go to the Color tab. There you will see a box that you can check for printing in Gray Scale Only. Check this. After you have checked it, you can then check Black only.
If you wish for this to remain that way until you replace the other colors, be sure to click on APPLY or it will only print the first thing that way. After you have replaced the ink cartridges, use the same tabs to cancel the gray scale selection!
Could have a corrupt driver. Disconnect
the printer or at least be sure it is turned off. I'd do
both and when the CD software program asks you to connect the printer
to the USB port, do so and it should again work properly.
Hope this helps. Bud
Turn the printer off overnight and try the head cleaning process again. Leaving it unpowered for an extended period softens the ink and makes the cleaning more effective. It may require several cleaning cycles.
I used some less expensive generic ink cartridges on my RX500 and had a similar experience with the black. If you're already using the Epson brand, done the head cleaning, realignment and nozzel checks, I'm not much help. Try Epson's support at their web site.