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This player is ruined by plugging it into a computer that runs either Windows Media Player 11 or Windows Vista. But, it was also manufactured in 2005, so the battery has been degrading over several years. Call Philips and see if you are still in-warranty - they don't have any more of these to give you, but they will exchange it for a newer model IF you saved your receipt.
On the back of the the mp3 player is a reset switch. Hold that down about 15 seconds. If that does not work go to the RCA website. Download the latest firmware. Plug mp3 player into pc. Install the new firmware. Keep it plug to computer for about 1 hour to charge the battery alittle.
Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."