Assuming you have followed all the setup instructions, try reseating then changing the phone cord or verify the one you have by swapping it with one from another piece of equipment ie; another phone, answering machine, computer modem. Sometimes the small plugs do not make great contact with the very fine wires inside. Also look for any bent wires in the phone plug and the reciever any small missalignment of the pins can pvent the phones from working.
This is very rare but newer digital phones will not work on older rotary dial networks that are still used in some rural areas.
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