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You need to go to the TomTom web site and register, then you can download the necessary software install that and THEN & only then connect up your GPS, with the USB cable, & turn on. Then you will be able to update it. Via the internet.
TT 510/710/910 have similar problems with having it on while not used for a long time. The battery is not charged because of a low voltage on it. The easiest is to turn the device apart, and short-circuit it with the power adapter. After around 15-30mins it should get to a higher level, and then start charging normally. The ultimate solution is not letting it discharge to 0... :(
I would call tomtom and see if they can send you a new battery sounds like it might be bad,is the green light showing that's it charging?if so and the battery isn't holding a charge I would call them and say that it went bad about 2 months ago.Good luck
I did find out how to solve the problem. I can't remember exactly where I found the solution but I think it was on TOMTOM website. You have to connect to TOMTOM home and reinstall the application. I put the TOMTOM disc in the computer (which came with purchase) and reinstalled the program. Which I thought was weird as everything appeard to be fine with TOMTOM home). Anyway, it worked. Good luck.