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You need to have the proper burner software installed. Start with the software that came with that burner, or try reinstalling it if it was previously installed. It is far more common to have a software driver problem than an actual hardware problem with the drive.
You can still use and activate your external burner. Most external DVD burner drive is USB right? So you just plug in the usb plug of your burner in your laptop and it will automatically detected by the system and install the neccessary driver for it to work properly. If you do have an existing burner software in your laptop then you can also use it for burning DVD's and CD's to your external burner but if you don't have any, then install a burning software like NERO or any. Hope this could help you. Please don't forget to rate me..:-) Thanks..
Install a the appropriate cd burner driver software in your laptop so that it will function properly. A CD disc installer normally goes with the unit you purchase. You may ask assistance from the store where you buy your CD burner. Or you can download it from the internet. Just send in your comments through the e-mail.
hi DARBAIL! I have the same unit like you. I Have experienced that the cd/ dvd burner doesn't work because cables might have loosen up. Check the IDE cable if it was connected properly. Try to Check also the burner eg. Nero maybe it was not installed properly. Check the installation settings If it was installed completely. Try to check also the system of your computers may be the Direct X component was not installed.
If you have tune up utilities, Try to Check it properly using the device manager if it was installed in your system.
Lastly, after you have tried all of this but nothing is happening. Your unit CD/ DVD has faulted. Better buy a new one.